Dell Precision 360: instruction

Dell Precision™ Workstation 360

Setup and Quick Reference

Guide

Models: DHM and WHM

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Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you

how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal

injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the “Glossary” in the User’s Guide.

____________________

Information in this document is subject to change without notice.

© 2003 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly

forbidden.

Trademarks used in this text: Dell, the DELL logo, and Dell Precision are trademarks of Dell Computer Corporation;

Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and

names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names

other than its own.

Models: DHM and WHM

February 2003 P/N G0428 Rev. A00

Contents

Finding Information for Your Computer . . . . . . . . . . . . . . 5

Setting Up Your Computer

. . . . . . . . . . . . . . . . . . . . . 8

Monitor Connections

. . . . . . . . . . . . . . . . . . . . . . . 14

Completed Setup

. . . . . . . . . . . . . . . . . . . . . . . . . 16

Opening the Computer Cover

. . . . . . . . . . . . . . . . . . . 17

Inside Your Computer

. . . . . . . . . . . . . . . . . . . . . . . 19

Solving Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 21

Resolving Software and Hardware Incompatibilities

. . . . . . 21

Using System Restore in Windows XP

. . . . . . . . . . . . . 23

Using the Last Known Good Configuration in Windows 2000

. . 24

When to Use the Dell Diagnostics

. . . . . . . . . . . . . . . 24

Starting the Dell Diagnostics

. . . . . . . . . . . . . . . . . . 25

Beep Codes

. . . . . . . . . . . . . . . . . . . . . . . . . . 27

Error Messages

. . . . . . . . . . . . . . . . . . . . . . . . 28

System Lights

. . . . . . . . . . . . . . . . . . . . . . . . . 28

Diagnostic Lights

. . . . . . . . . . . . . . . . . . . . . . . 30

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . 33

Contents 3

4 Contents

Finding Information for Your Computer

Dell provides the following resource and support tools. Additional resources may be shipped

with your computer.

What are you looking for? Find It Here

• A diagnostic program for my computer

Drivers and Utilities CD

• Drivers for my computer

(also known as the ResourceCD)

•My User’s Guide

Documentation and drivers are already

• My device documentation

installed on your computer when shipped

from Dell. You can use the CD to reinstall

drivers, run the Dell Diagnostics, or access

your documentation.

Readme files may be included on your CD

to provide last-minute updates about

technical changes to your computer or

advanced technical-reference material for

experienced users or technicians.

• System board connectors

System Information Label

• Location of system board components

or

Located on the inside of your computer cover.

Setup and Quick Reference Guide 5

What are you looking for? Find It Here

• Warranty Information

Dell System Information Guide

• Safety Information

®

®

• How to remove and replace parts

User’s Guide Icon (Microsoft

Windows

2000)

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• Technical specifications

Double-click the User’s Guides icon on your desktop.

• How to configure system settings

• How to troubleshoot and solve problems

Windows XP Help and Support Center

1

Click the Start button and click Help and Support.

2 Click User’s and system guides and click User’s guides.

• Express Service Code and Service Tag

Express Service Code and Product Key Label

• Windows

License Label

These labels are located on your computer.

• Latest drivers for my computer

Dell Support Website — support.dell.com

• Answers to technical service and support

The Dell Support website provides several online tools, including:

questions

• Solutions — Troubleshooting hints and tips, articles from

• Online discussions with other users and

technicians, and online courses

technical support

• Community Forum — Online discussion with other Dell customers

• Documentation for my computer

• Upgrades — Upgrade information for components, such as memory,

including the Service Manual

the hard drive, and the operating system

• Customer Care — Contact information, order status, warranty,

and repair information

• Downloads — Drivers, patches, and software updates

• Reference — Computer documentation, product specifications,

and white papers

6 Setup and Quick Reference Guide

What are you looking for? Find It Here

• Service call status and support history

Dell Premier Support Website —

• Top technical issues for my computer

premiersupport.dell.com

• Frequently asked questions

The Dell Premier Support website is customized for corporate,

• File downloads

government, and education customers. This website may not be

available in all regions.

• Details on my computer configuration

• Service contract for my computer

• How to use Windows XP

Windows XP Help and Support Center

• Documentation for my computer

1 Click the Start button and click Help and Support.

• Documentation for devices

2 Type a word or phrase that describes your problem

(such as a modem)

and click the arrow icon.

3 Click the topic that describes your problem.

4 Follow the instructions on the screen.

• How to reinstall my operating system Operating System CD

After you reinstall the operating system

using the Operating System

Reinstallation CD, use the Drivers and

Utilities CD to reinstall drivers for the

devices that came with your computer.

The product key for your operating

system is located on your computer.

or

Setup and Quick Reference Guide 7

Setting Up Your Computer

CAUTION: Before performing any of the procedures in this section,

follow the safety instructions in the System Information Guide.

NOTICE: If your computer has an expansion card installed (such as a network card), connect

the appropriate cable to the card, not to the connector on the computer back panel.

You must complete all steps to properly set up your computer. See the appropriate figures

that follow the instructions.

1 Connect the keyboard and mouse.

NOTICE: Do not attempt to operate a PS/2 mouse and a USB mouse simultaneously.

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2 Connect the modem or network cable.

Insert the network cable, not the phone line, into the network connector. If you have

an optional modem, connect the phone line to the modem.

NOTICE: Do not connect a modem cable to the network adapter. Voltage from telephone

communications can cause damage to the network adapter.

3

Connect the monitor.

Align and gently insert the monitor cable to avoid bending connector pins. Tighten

the thumbscrews on the cable connectors.

NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If

your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA.

A second monitor is optional and requires a multimonitor graphics adapter card. To

enable dual-monitor support, both monitors must be attached when the computer

starts. See “Monitor Connections” on page 14 for more information on attaching two

monitors.

4 Connect the speakers.

5 Connect power cables to the computer, monitor, and devices and insert the other ends

of the power cables to electrical outlets.

8 Setup and Quick Reference Guide

6 Verify that the voltage selection switch is set correctly for your location.

Your computer is equipped with one of the following:

• A fixed-voltage power supply — Computers with a fixed-voltage power supply

do not have a voltage selection switch on the back panel and operate at only

one voltage (see the regulatory label on the outside of the computer for its

operating voltage).

• An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit

do not have a voltage selection switch on the back panel and automatically detect

the correct operating voltage.

• A manual voltage selection switch — Computers with a voltage selection switch

on the back panel must be manually set to operate at the correct operating

voltage.

NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the

switch for the voltage that most closely matches the AC power available in your location. For

Japan, the voltage selection switch must be set to the 115-V position even though the AC power

available in Japan is 100 V. Also, ensure that your monitor and attached devices are electrically

rated to operate with the AC power available in your location.

7

Press the power buttons to turn on the computer and monitors.

See “Completed Setup” on page 16.

NOTE: Before you install any devices or software that did not ship with your computer, read the

documentation that came with the software or device, or contact the vendor to verify that the

software or device is compatible with your computer and operating system.

Setup and Quick Reference Guide 9

Completed Setup

power

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Microsoft Windows Product Key

Microsoft Windows Product Key

16 Setup and Quick Reference Guide

Opening the Computer Cover

CAUTION: Before performing any of the procedures in this section, follow the

safety instructions in the System Information Guide.

1

Shut down the computer through the Start menu.

2 Ensure that your computer and attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your computer,

turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then

unplug it from the network wall jack.

3

Disconnect any telephone or telecommunication lines from the computer.

4 Disconnect your computer and all attached devices from electrical outlets, and then

press the power button to ground the system board.

5 If you have installed a padlock through the padlock ring on the back panel, remove the

padlock.

CAUTION: To guard against electrical shock, always unplug your computer from

the electrical outlet before opening the cover.

6

Lay the computer on its side as shown in the illustration.

NOTICE: Ensure that sufficient space exists to accommodate the open cover—at least 30 cm

(1 ft) of desktop space.

7

Open the computer cover.

– For the mini-tower, push the buttons on both ends and lift the cover open.

– For the desktop, slide the cover release latch toward the power supply of the

computer. Raise the cover, and pivot it toward the front of the computer.

Setup and Quick Reference Guide 17

8 Ground yourself by touching an unpainted metal surface on the computer, such as the

metal at the back of the computer, before touching anything inside your computer.

While you work, periodically touch any unpainted metal surface on the computer to

dissipate any static electricity that could harm internal components.

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18 Setup and Quick Reference Guide

Inside Your Computer

Mini-Tower Computer

removable media drive

floppy drive

hard drive

power supply

padlock ring

optional speaker

power

chassis intrusion

connector

switch

system board

back-panel

connectors

microprocessor airflow shroud

AGP and PCI expansion-card slots

Setup and Quick Reference Guide 19

Desktop Computer

removable media drive

floppy drive

chassis

intrusion switch

hard drive

power supply

padlock ring

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power

connector

system board

back-panel

connectors

microprocessor airflow shroud

AGP and PCI expansion-card slots

20 Setup and Quick Reference Guide

Solving Problems

Resolving Software and Hardware Incompatibilities

®

®

Microsoft

Windows

XP

Windows XP IRQ conflicts occur if a device either is not detected during the operating

system setup or is detected but incorrectly configured.

To check for conflicts on a computer running Windows XP:

1 Click the Start button and click Control Panel.

2 Click Performance and Maintenance and click System.

3 Click the Hardware tab and click Device Manager.

4 In the Device Manager list, check for conflicts with the other devices.

Conflicts are indicated by a yellow exclamation point (

!) beside the conflicting device

or a red

X if the device has been disabled.

5 Double-click any conflict to display the Properties window.

If an IRQ conflict exists, the Device status area in the Properties window reports the

cards or devices that share the device's IRQ.

6 Resolve conflicts by reconfiguring the devices or removing the devices from the Device

Manager.

To use the Windows XP Hardware Troubleshooter:

1 Click the Start button and click Help and Support.

2 Ty p e hardware troubleshooter in the Search field, and click the arrow to start the

search.

3 Click Hardware Troubleshooter in the Search Results list.

4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my

computer, and then click Next.

Setup and Quick Reference Guide 21

Windows 2000

To check for conflicts on a computer running Windows 2000:

1 Click the Start button, point to Settings, and then click Control Panel.

2 In the Control Panel window, double-click System.

3 Click the Hardware tab.

4 Click Device Manager.

5 Click View and click Resources by connection.

6 Double-click Interrupt request (IRQ) to view the IRQ assignments.

Conflicts are indicated by a yellow exclamation point (

!) beside the conflicting device

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or a red

X if the device has been disabled.

7 Double-click any conflict to display the Properties window.

If an IRQ conflict exists, the Device status area in the Properties window reports the

cards or devices that share the device's IRQ.

8 Resolve conflicts by reconfiguring the devices or removing the devices from the Device

Manager.

To use the Windows 2000 Hardware Troubleshooter:

1 Click the Start button and click Help.

2 Click Troubleshooting and Maintenance on the Contents tab, click Windows 2000

troubleshooters, and then click Hardware.

3 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my

computer, and then click Next.

22 Setup and Quick Reference Guide

Using System Restore in Windows XP

The Windows XP operating system provides System Restore to allow you to return your

computer to an earlier operating state (without affecting data files) if changes to the

hardware, software, or other system settings have left the computer in an undesirable

operating state.

NOTICE: Back up your data files regularly. System Restore does not monitor your data files or

recover them.

Creating a Restore Point

1 Click the Start button and click Help and Support.

2 Click System Restore.

3 Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

NOTICE: Before you restore the computer to an earlier operating state, save and close all open

files and close all open programs. Do not alter, open, or delete any files or programs until the

system restoration is complete.

1

Click the Start button, point to All Programs→Accessories→System Tools,

and then click System Restore.

2 Ensure that Restore my computer to an earlier time is selected, and then click Next.

3 Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select

restore points. All calendar dates with available restore points appear in bold.

4 Select a restore point and click Next.

If a calendar date has only one restore point, then that restore point is automatically

selected. If two or more restore points are available, click the restore point that you

prefer.

5 Click Next.

The Restoration Complete screen appears after System Restore finishes collecting

data, and then the computer automatically restarts.

6 After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore

point, or you can undo the restoration.

Setup and Quick Reference Guide 23

Using the Last Known Good Configuration in Windows 2000

1 Restart your computer and press <F8> when the message Please select the

operating system to start

appears.

2 Highlight Last Known Good Setting, press <Enter>, press <l>, and then select your

operating system when prompted.

Other Options to Help Resolve Additional Device or Software Conflicts

NOTICE: The following processes erase all of the information on your hard drive.

• If the previous procedures did not work, run a low-level format of your hard drive.

See your operating system installation guide for more information.

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• Reinstall your operating system using the operating system installation guide and

operating system CD.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in “Solving Problems”

in your User’s Guide and run the Dell Diagnostics before you contact Dell for technical

assistance. Running the Dell Diagnostics may help you resolve the problem without

contacting Dell. If you do contact Dell, the test results can provide important information

for Dell's service and support personnel.

The Dell Diagnostics allows you to:

• Perform tests on one or all devices.

• Select tests based on a symptom of the problem you are having.

• Choose how many times a test is run.

• Suspend testing if an error is detected.

• Access help information that describes the tests and devices.

• Receive status messages that tell you whether tests completed successfully.

• Receive error messages if problems are detected.

24 Setup and Quick Reference Guide

Starting the Dell Diagnostics

It is recommended that you print these procedures before you begin.

NOTICE: Use the Dell Diagnostics to test your Dell™ computer only. Using this program with

other computers can result in error messages.

Enter system setup, review your computer’s configuration information, and ensure that the

device you want to test displays in system setup and is active.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD

(also known as the ResourceCD).

Starting the Dell Diagnostics From Your Hard Drive

1 Shut down and restart the computer.

2 When the DELL™ logo appears, press <F12> immediately.

NOTE: If you see a message stating that no diagnostics utility partition has been found, follow

the instruction to run the Dell Diagnostics from your Drivers and Utilities CD.

®

®

If you wait too long and the Microsoft

Windows

logo appears, continue to wait

until you see the Windows desktop. Then shut down your computer through the

Start menu and try again.

3 When the boot device list appears, highlight Boot to Utility Partition and press

<Enter>.

4 When the Dell Diagnostics Main Menu appears, select the test you want to run.

Starting the Dell Diagnostics From the Drivers and Utilities CD

1 Insert the Drivers and Utilities CD.

2 Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the

Windows desktop. Then shut down your computer through the Start menu and try

again.

NOTE: This feature changes the boot sequence for one time only. On the next start-up,

the computer boots according to the devices specified in system setup.

3

When the boot device list appears, highlight IDE CD-ROM Device

and press <Enter>.

4 Select the IDE CD-ROM Device option from the CD boot menu.

Setup and Quick Reference Guide 25

Light Pattern Problem Description Suggested Resolution

A possible system board resource and/or

Perform the procedure in “System Board

hardware failure has occurred.

Problems” and see “Resolving Software and

Hardware Incompatibilities” in your User’s

A B C D

Guide.

If the problem persists, contact Dell.

A possible expansion card failure has

1 Determine if a conflict exists by removing

occurred.

a card and then restarting the computer.

2 If the problem persists, reinstall the card

A B C D

that you removed, remove a different card,

and then restart the computer.

3 Repeat this process for each card. If the

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computer starts normally, troubleshoot the

last card removed from the computer for

resource conflicts (see “Resolving Software

and Hardware Incompatibilities” in your

User’s Guide).

4 If the problem persists, contact Dell.

Other failure has occurred. Ensure that the cables are properly connected

from the hard drive, CD drive, and DVD drive

to the system board.

A B C D

If the problem persists, contact Dell.

The computer is in a normal operating

None.

condition after POST.

A B C D

= yellow

= green

= off

32 Setup and Quick Reference Guide

Frequently Asked Questions

How Do I... Solution Where to Find Additional

Information

Set up my computer to use

See “Monitor Connections”

two monitors?

on page 14 for instructions on

connecting two display monitors to

the provided graphics card.

Connect my monitor when the

If your graphics card has a DVI

Contact Dell Technical Support for more

monitor cable connector doesn’t

connector but your monitor has a

information.

seem to fit the connector on the

VGA connector, you need to use an

back of my computer?

adapter. An adapter should be

included in the box.

Connect my speakers? If you have a sound card installed,

See the documentation that came with

connect the speakers to the

your speakers for more information.

connectors on the card.

Find the right connectors for

Your Dell Precision 360 computer

See the front and back view graphics of

my USB devices?

has eight USB connectors (two on

your computer in your User’s Guide. To

the front and six on the back).

locate your User’s Guide, see “Finding

Information for Your Computer”

on page 5.

Locate information about the

Yo u r User’s Guide has a

Go to the Dell Support website and use

hardware and other technical

specifications table that provides

one of the following support tools: read

specifications for my computer?

more detailed information about

white papers on the latest technology or

your computer and the hardware.

communicate with other Dell users at the

To locate your User’s Guide, see

Dell forum chat room.

“Finding Information for Your

Computer” on page 5.

Find documentation for

The following documentation is

If you lose your documentation, it is

my computer?

available for your computer:

available on the Dell Support website

• User’s Guide

at support.dell.com.

• Setup and Quick Reference

Guide

• System Information Guide

• System Information Label

• Service Manual

To locate these documents,

see “Finding Information for Your

Computer” on page 5.

Setup and Quick Reference Guide 33

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34 Setup and Quick Reference Guide