Dell Precision T5400 (Late 2007): Hardware Troubleshooter
Hardware Troubleshooter: Dell Precision T5400 (Late 2007)
Table of contents
- Notes, Notices, and Cautions
- Contents
- Finding Information What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- Setting Up Your Computer Changing Between Tower and Desktop Orientations Switching From Tower to Desktop Orientation Switching From Desktop to Tower Orientation
- Installing Your Computer in an Enclosure
- • If your enclosure has doors, ensure that they allow at least thirty percent airflow through the enclosure (front and back).
- Transferring Information to a New Computer Microsoft Windows XP
- Files and Settings Transfer Wizard (With the Operating System Disc)
- Files and Settings Transfer Wizard (Without the Operating System Disc) CREATE A WIZARD DISK COPY DATA FROM THE SOURCE COMPUTER
- TRANSFER DATA TO THE DESTINATION COMPUTER Microsoft Windows Vista Power Protection Devices
- Surge Protectors Line Conditioners Uninterruptible Power Supplies
- About Your Computer Front View (Tower Orientation) 5 IEEE 1394 connector (optional)
- 12 diagnostic lights (4) Use these lights to help you troubleshoot a computer
- Back View (Tower Orientation)
- Back Panel Connectors (Tower Orientation) 5 link integrity light Green — A good connection exists between a 10-Mbps
- 10 USB 2.0 connectors (5)
- Front View (Desktop Orientation) 6 hard-drive activity light
- 12 diagnostic lights (4)
- Back View (Desktop Orientation)
- Cleaning Your Computer Computer, Keyboard, and Monitor Mouse (Non-Optical)
- Floppy Drive CDs and DVDs Troubleshooting Tools Power Lights
- • Eliminate interference. Some possible causes of interference are:
- Diagnostic Lights Diagnostic Light Codes During POST Light Pattern Problem Description Suggested Resolution
- Light Pattern Problem Description Suggested Resolution
- Light Pattern Problem Description Suggested Resolution
- Light Pattern Problem Description Suggested Resolution
- Beep Codes Code Cause Code Description Suggested Remedy
- Code Description Suggested Remedy System Messages
- Hardware Troubleshooter
- Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive
- Starting the Dell Diagnostics From the Drivers and Utilities Disc Dell Diagnostics Main Menu Option Function
- Option Function Tab Function
- Troubleshooting Battery Problems Drive Problems
- Optical Drive Problems Problems Writing to an Optical Drive
- Hard Drive Problems E-Mail, Modem, and Internet Problems HECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS — If you cannot CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE —
- RUN THE MODEM DIAGNOSTIC TOOL — ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have
- Error Messages
- IEEE 1394 Device Problems Keyboard Problems
- Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly
- A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems
- BACK UP YOUR FILES IMMEDIATELY Memory Problems IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — Mouse Problems C HECK THE MOUSE CABLE —
- RESTART THE COMPUTER — HECK THE MOUSE SETTINGS — Network Problems
- Power Problems
- Printer Problems
- Sound and Speaker Problems
- No sound from headphones Video and Monitor Problems The screen is blank
- CHECK THE MONITOR POWER LIGHT — The screen is difficult to read
- 3D image quality is poor
HARD-DISK READ FAILURE — Possible hard drive failure during hard-drive boot test
(see "Contacting Dell" in your User’s Guide for assistance).
K
EYBOARD FAILURE — Keyboard failure or the keyboard cable is loose (see "Keyboard
Problems" in your User’s Guide).
N
O BOOT DEVICE AVAILABLE — The system cannot detect a bootable device or partition.
• If the floppy drive is your boot device, ensure that the cables are connected and that
a bootable floppy disk is in the drive.
• If the hard drive is your boot device, ensure that the cables are connected and that
the drive is installed properly and partitioned as a boot device.
• Enter the system setup program and ensure that the boot sequence information is
correct (see "Entering System Setup"
in your User’s Guide
).
NO TIMER TICK INTERRUPT — System board failure or a chip on the system board
might be malfunctioning (see "Contacting Dell" in your User’s Guide for assistance).
N
ON-SYSTEM DISK OR DISK ERROR — Replace the floppy disk with one that has
a bootable operating system or remove the floppy disk from drive A and restart
the computer.
N
OT A BOOT DISKETTE — Insert a bootable floppy disk and restart your computer.
NOTICE - H
ARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT
A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS
THAT YOU BACK UP YOUR DATA REGULARLY. A PARAMETER OUT OF RANGE MAY OR
MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM — S.M.A.R.T error, possible
HDD failure. This feature can be enabled or disabled in BIOS setup.
Hardware Troubleshooter
If a device is either not detected during the operating system setup or is detected,
but incorrectly configured, you can use the Hardware Troubleshooter to resolve
the incompatibility.
Windows XP:
1
Click
Start
→
Help and Support
.
2
Ty p e
hardware troubleshooter
in the search field and press
<Enter> to start the search.
3
In the
Fix a Problem
section, click
Hardware Troubleshooter
.
4
In the
Hardware Troubleshooter
list, select the option that best describes
the problem and click
Next
to follow the remaining troubleshooting steps.
Quick Reference Guide 35
