Dell Latitude D510: Running the Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive

Running the Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive: Dell Latitude D510

SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE

Start

MENU

SCAN THE COMPUTER FOR SPYWAREIf you are experiencing slow computer performance, you

frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your

computer might be infected with spyware. Use an anti-virus program that includes anti-spyware

protection (your program may require an upgrade) to scan the computer and remove spyware. For more

information, go to support.dell.com and search for the keyword spyware.

RUN THE DELL DIAGNOSTICS If all tests run successfully, the error condition is related to a

software problem.

Running the Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" and run

the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell computers.

NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

Start the Dell Diagnostics from either your hard drive or from the

Drivers and Utilities

CD (also

known as the

ResourceCD

).

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, see "Contacting Dell" section in your

User’s Guide.

1

Shut down the computer.

2

If the computer is connected to a docking device (docked), undock it. See the documentation

that came with your docking device for instructions.

3

Connect the computer to an electrical outlet.

Quick Reference Guide 21