Dell Latitude D820: Starting the Dell Diagnostics From the Drivers and Utilities CD Dell Diagnostics Main Menu Option Function
Starting the Dell Diagnostics From the Drivers and Utilities CD Dell Diagnostics Main Menu Option Function: Dell Latitude D820
Table of contents
- Notes, Notices, and Cautions Abbreviations and Acronyms
- Contents
- Finding Information What Are You Looking For?
- What Are You Looking For?
- Setting Up Your Computer What Are You Looking For?
- Quick Reference Guide
- About Your Computer Front View
- Left Side View Right Side View
- Back View Bottom View
- Using a Battery Battery Performance
- Checking the Battery Charge
- Low-Battery Warning Charging the Battery Replacing the Battery
- Storing a Battery Troubleshooting Dell Technical Update Service
- Dell Diagnostics
- Starting the Dell Diagnostics From the Drivers and Utilities CD Dell Diagnostics Main Menu Option Function
- Lockups and Software Problems Tab Function
- A program stops responding or crashes repeatedly A solid blue screen appears Other software problems
- Index
- Index
Quick Reference Guide
17
Starting the Dell Diagnostics From the Drivers and Utilities CD
1
Insert the
Drivers and Utilities
CD.
2
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows
desktop. Then shut down your computer and try again.
NOTE:
The next steps change the boot sequence for one time only. On the next start-up, the computer boots
according to the devices specified in the system setup program.
3
When the boot device list appears, highlight
CD/DVD/CD-RW Drive
and press <Enter>.
4
Select the
Boot from CD-ROM
option from the menu that appears and press <Enter>.
5
Type
1
to start the menu and press <Enter> to proceed.
6
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple versions are listed, select
the version appropriate for your computer.
7
When the Dell Diagnostics
Main Menu
appears, select the test that you want to run.
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the option
you want.
2
If a problem is encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description and follow the instructions on the
screen.
NOTE:
The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
Option
Function
Express Test
Performs a quick test of devices. The test typically takes
10 to 20 minutes and requires no interaction on your
part. Run
Express Test
first to increase the possibility of
tracing the problem quickly.
Extended Test
Performs a thorough check of devices. The test typically
takes 1 hour or more and requires you to answer
questions periodically
Custom Test
Tests a specific device. You can customize the tests you
want to run.
Symptom Tree
Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.
