Dell Latitude D410: Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding

Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding: Dell Latitude D410

FILE LOCATION: J:\DL\DL044402\DTP\Y4288eb0.fm

To download the utility from the Dell Support website, go to the

Downloads

section of the website

and select your computer model from the pull-down menu. Select the

Download Category

"System and Configuration Utilities," select your operating system and language, and then follow

the posted instructions.

NSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy

®

®

drives, Intel

Pentium

M processors, optical drives, and USB devices. NSS is necessary for correct

operation of your Dell computer. The software automatically detects your computer and operating

system and installs the updates appropriate for your configuration.

NOTE: NSS is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock, D/Port,

and D/View devices.

www.dell.com | support.dell.com

Lockups and Software Problems

CAUTION: Before you perform the following procedures, see the safety instructions in the Product

Information Guide.

The computer does not start up

ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL

OUTLET

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer

turns off. Then restart your computer.

A program stops responding

END THE PROGRAM

1

Press <Ctrl><Shift><Esc> simultaneously.

2

Click

Applications

.

3

Click the program that is no longer responding.

4

Click

End Task

.

DELL CONFIDENTIAL – PRELIMINARY 12/9/04 – FOR PROOF ONLY

20 Quick Reference Guide