Dell Precision T3400 (Late 2007): E-Mail, Modem, and Internet Problems RUN THE MODEM DIAGNOSTIC TOOL — VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
E-Mail, Modem, and Internet Problems RUN THE MODEM DIAGNOSTIC TOOL — VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —: Dell Precision T3400 (Late 2007)
Table of contents
- Notes, Notices, and Cautions
- Contents
- 4 Contents
- Finding Information What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- About Your Computer Front View (Tower Orientation) 4 lower 3.5-inch drive bay
- 9 power button Press to turn on the computer.
- 14 network link light The network link light is on when a good connection
- Back View (Tower Orientation)
- Front View (Desktop Orientation) 4 hard drive activity light
- 7 power button Press to turn on the computer.
- 12 network link light The network link light is on when a good connection
- Back View (Desktop Orientation)
- Back Panel Connectors 1 mouse connector Plug a PS/2 mouse into the green mouse connector. Turn off
- 8 Rear Dual USB 2.0 connectors (2)
- 11 keyboard connector Setting Up Your Computer Changing Between Tower and Desktop Orientations
- Switching From Tower to Desktop Orientation Switching From Desktop to Tower Orientation Installing Your Computer in an Enclosure
- • Leave 10.2 cm (4 in) minimum clearance on all vented sides of the computer to permit the airflow required for proper ventilation.
- • Do not install your computer in an enclosure that does not allow airflow.
- Transferring Information to a New Computer Microsoft Windows XP
- Files and Settings Transfer Wizard (With the Operating System Media)
- Files and Settings Transfer Wizard (Without the Operating System Media)
- TRANSFER DATA TO THE DESTINATION COMPUTER: Power Protection Devices
- Surge Protectors Line Conditioners Uninterruptible Power Supplies (UPS)
- Cleaning Your Computer Computer, Keyboard, and Monitor Mouse (Non-Optical)
- Floppy Drive CDs and DVDs Troubleshooting Tools Power Lights
- • Eliminate interference. Some possible causes of interference are:
- Diagnostic Lights Diagnostic Light Codes During POST Light Pattern Problem Description Suggested Resolution
- Light Pattern Problem Description Suggested Resolution
- Light Pattern Problem Description Suggested Resolution
- Light Pattern Problem Description Suggested Resolution
- Light Pattern Problem Description Suggested Resolution Beep Codes Code Cause
- Code Description Suggested Remedy
- Code Description Suggested Remedy System Messages
- NOT A BOOT DISKETTE —Insert a bootable floppy disk and restart your computer.
- Hardware Troubleshooter Dell Diagnostics When to Use the Dell Diagnostics
- Starting the Dell Diagnostics From Your Hard Drive
- Starting the Dell Diagnostics From the Drivers and Utilities Disc
- Dell Diagnostics Main Menu Option Function
- Tab Function Troubleshooting
- Battery Problems Drive Problems
- Optical drive problems Problems writing to an optical drive Hard drive problems
- E-Mail, Modem, and Internet Problems RUN THE MODEM DIAGNOSTIC TOOL — VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
- Error Messages
- IEEE 1394 Device Problems
- Keyboard Problems Lockups and Software Problems The computer does not start up The computer stops responding
- A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears
- Other software problems Memory Problems F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
- Mouse Problems RESTART THE COMPUTER — TEST THE MOUSE — Connect a properly working mouse to the computer, then try C HECK THE MOUSE SETTINGS — REINSTALL THE MOUSE DRIVER — See "Drivers" in your User’s Guide. R UN THE HARDWARE TROUBLESHOOTER — See "Hardware Troubleshooter" on
- Network Problems Power Problems
- Printer Problems
- Scanner Problems
- Sound and Speaker Problems
- Video and Monitor Problems The screen is blank
- The screen is difficult to read 3D image quality is poor Only part of the screen is readable
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
NOTE: Connect the modem to an analog telephone jack only. The modem does not
operate while it is connected to a digital telephone network.
NOTE: Do not plug a telephone cable into the network adapter connector (see
"Back Panel Connectors" in your User’s Guide).
®
C
HECK THE MICROSOFT OUTLOOK
EXPRESS SECURITY SETTINGS — If you cannot
open your e-mail attachments:
1
In Outlook Express, click
Tools
→
Options
→
Security
.
2
Click
Do not allow attachments
to remove the checkmark, as needed.
CHECK THE TELEPHONE LINE CONNECTION
CHECK THE TELEPHONE JACK
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem (the jack has
either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector into the
modem.
• Disconnect the telephone line from the modem and connect it to a telephone, then
listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, bypass them and use the telephone to
connect the modem directly to the telephone wall jack. If you are using a line that is
3 meters (10 feet) or more in length, try a shorter one.
RUN THE MODEM DIAGNOSTIC TOOL —
Windows XP:
1
Click
Start
→
All
Programs
→
Modem Helper
.
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem Helper is not available on certain computers.
Windows Vista:
1
Click
Start
→
All Programs
→
Modem Diagnostic Tool
.
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem diagnostics are not available on all computers.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
48 Quick Reference Guide
