Dell Precision 470: Caring for Your Computer Solving Problems Resolving Software and Hardware Incompatibilities Microsoft Windows

Caring for Your Computer Solving Problems Resolving Software and Hardware Incompatibilities Microsoft Windows: Dell Precision 470

Table of contents

Caring for Your Computer

To help maintain your computer, follow these suggestions:

To avoid losing or corrupting data, never turn off your computer when the hard drive light is on.

Schedule regular virus scans using anti-virus software.

Manage hard drive space by periodically deleting unnecessary files and defragmenting the

drive.

Back up files on a regular basis.

Periodically clean your monitor screen, mouse, and keyboard (see your

User’s Guide

for

more information).

www.dell.com | support.dell.com

Solving Problems

Follow these tips when troubleshooting your computer:

If you added or removed a computer part before the problem started, review the installation

procedures and ensure that the part is correctly installed.

If a peripheral device does not work, ensure that the device is properly connected.

If an error message appears on the screen, write down the exact message. This message may

help technical support diagnose and fix the problem(s).

If an error message occurs in a program, consult the program’s documentation.

If the recommended action in the troubleshooting section is to see a section in your

User’s Guide

, go to

support.dell.com

(on another computer if necessary) to access

your

User’s Guide

.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly

configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

®

Microsoft Windows

XP

To resolve incompatibilities using the Hardware Troubleshooter:

1

Click the

Start

button and click

Help and Support

.

2

Ty p e

hardware troubleshooter

in the

Search

field and click the arrow to start the search.

3

Click

Hardware Troubleshooter

in the

Search Results

list.

4

In the

Hardware Troubleshooter

list, click

I need to resolve a hardware conflict on my

computer

, and click

Next

.

22 Quick Reference Guide