Dell Precision 470: Caring for Your Computer Solving Problems Resolving Software and Hardware Incompatibilities Microsoft Windows

Caring for Your Computer Solving Problems Resolving Software and Hardware Incompatibilities Microsoft Windows: Dell Precision 470

Table of contents

Caring for Your Computer

To help maintain your computer, follow these suggestions:

• To avoid losing or corrupting data, never turn off your computer when the hard drive light is on.

• Schedule regular virus scans using anti-virus software.

• Manage hard drive space by periodically deleting unnecessary files and defragmenting the

drive.

• Back up files on a regular basis.

• Periodically clean your monitor screen, mouse, and keyboard (see your

User’s Guide

for

more information).

www.dell.com | support.dell.com

Solving Problems

Follow these tips when troubleshooting your computer:

• If you added or removed a computer part before the problem started, review the installation

procedures and ensure that the part is correctly installed.

• If a peripheral device does not work, ensure that the device is properly connected.

• If an error message appears on the screen, write down the exact message. This message may

help technical support diagnose and fix the problem(s).

• If an error message occurs in a program, consult the program’s documentation.

• If the recommended action in the troubleshooting section is to see a section in your

User’s Guide

, go to

support.dell.com

(on another computer if necessary) to access

your

User’s Guide

.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly

configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

®

Microsoft Windows

XP

To resolve incompatibilities using the Hardware Troubleshooter:

1

Click the

Start

button and click

Help and Support

.

2

Ty p e

hardware troubleshooter

in the

Search

field and click the arrow to start the search.

3

Click

Hardware Troubleshooter

in the

Search Results

list.

4

In the

Hardware Troubleshooter

list, click

I need to resolve a hardware conflict on my

computer

, and click

Next

.

22 Quick Reference Guide