Beurer BY 99: Problem Solution
Problem Solution: Beurer BY 99
Table of contents
- Table of contents Included in delivery
- 1. Getting to know your device Functions of the device Using the app provides you with the following functions: System requirement (for using the app)
- 2. Signs and symbols 3. Intended use 4. Notes
- Note WARNING Safety notes on handling batteries
- 5. How the app works
- 6. Unit description 6.1 “Baby” HD camera 6.2 “Monitor” parent unit
- 6.3 Display description 7. Initial use of parent unit 7.1 Initial use of camera 7.2 Initial use of parent unit with battery
- 7.3 Initial use of parent unit with mains part plug 8. Operating the parent unit 8.1 Infrared night vision 8.2 Set the volume 8.3 Set the brightness 8.4 Intercom function 8.5 Settings menu
- Zoom function Lullabies Alarm Temperature unit Add camera
- Delete camera View camera Alternating camera image Energy-saving mode
- 9. Initial use via smartphone/tablet 9.1 Setting up the camera using an Android™ device 9.2 Setting up the camera on your iPhone 9.3 Camera settings 9.3.1 Allocating a camera name / menu image 9.3.2 Setting the notification sensitivity
- 9.4 General settings 10. Operating the camera via the app 10.1 Switching on the camera 10.2 Adding another camera 10.3 Removing a camera
- 10.4 Account settings / signing out 10.5 Infrared night vision function 10.6 Functions during live transmission in the app 10.6.1 Intercom function 10.6.2 Photo function / Video memory function
- 10.6.3 Lullabies 10.6.4 Temperature display 10.7 Using the camera for other end devices 10.8 Access to the user account via the web portal (PC) 11. Useful information about the baby monitor 12. Maintenance and cleaning
- 13. What if there are problems? Problem Solution
- Problem Solution
- 14. Disposal
Problem Solution
If no transmission is possible, you have the
1. Switch on the camera and parent unit.
option to retune the device signals digitally =
2. Delete the camera in the menu of the parent unit
pairing.
and then set up the camera again as described
in the “Add camera” section (see Chapter 8.5).
No connection can be established to the cam-
Switch your WLAN router o and back on again.
era.
Go through the registration again.
No connection can be made to the camera.
Check that the camera is within range of the WLAN
router. If the function light flashes, place the cam-
era closer to the WLAN router for better reception.
There is no alarm warning sound on the smart-
Check whether your alarm settings have been ac
-
phone/tablet.
tivated.
Videos cannot be recorded on the end device.
Videos can only be saved on Android™ devices.
I cannot log into my user account after reg-
Check that the user name and password are cor
-
istration.
rect.
I receive the error message “Your e-mail ID is
Make sure that you have registered with us. First
not registered”.
tap “Create user account”.
What should I do if I have forgotten my pass
-
In the app tap “Forgotten password” and enter your
word?
e-mail address. A new password will be sent to
your e-mail address.
I have not received an e-mail, even though I
•
The e-mail may be in the spam folder of your
have used the “Forgotten password” function.
e-mail account. Check the spam folder for the
e-mail.
•
The e-mail may not have arrived yet. Check your
e-mail account again after a few minutes.
If I try to add a new camera to my user ac-
Press the “PAIR” button on the camera for 5 sec
-
count, no available cameras appear.
onds and try again.
During the set-up process, no camera ap-
Switch the camera o and back on again. Press
pears in the last step. The set-up process is
the “PAIR” button until there is a beep. Wait for a
interrupted.
minute until the indicator lamp flashes. The cam
-
era is now ready for the set-up process. Start the
set-up process for the camera again.
If I try to view the transmission image, I re-
Conduct a Firmware update. We update the app
ceive the message that I should update my
from time to time to constantly improve the cam-
Firmware.
era function.
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