Dell Precision M6300 (Late 2007): Troubleshooting Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly
Troubleshooting Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly: Dell Precision M6300 (Late 2007)
Table of contents
- Notes, Notices, and Cautions
- Contents
- Finding Information What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- Setting Up Your Computer 2 3 4
- About Your Computer Front View
- Left Side View Right Side View
- Back View
- Bottom View
- Using a Battery Battery Performance
- Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Vista Power Meter Microsoft Windows Power Meter
- Charge Gauge Check the Battery Charge
- Low-Battery Warning Conserving Battery Power
- Charging the Battery Removing the Battery
- To remove the battery: Storing a Battery
- Troubleshooting Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly
- A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems
- Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive
- Starting the Dell Diagnostics From the Drivers and Utilities Media
- Dell Diagnostics Main Menu Option Function Option Function
- Tab Function
Troubleshooting
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system
shutdown.
T
URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least
8 to 10 seconds (until the computer turns off), and then restart your computer.
A program stops responding
END THE PROGRAM
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.
3
Click to select the program that is no longer responding.
4
Click
End Task
.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C
HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall
the program.
Quick Reference Guide 21
