Dell Latitude D531 (Mid 2007): Troubleshooting Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding or crashes repeatedly A program is designed for an earlier operating system version A solid blue screen appears
Troubleshooting Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding or crashes repeatedly A program is designed for an earlier operating system version A solid blue screen appears: Dell Latitude D531 (Mid 2007)
Table of contents
- Notes, Notices, and Cautions Abbreviations and Acronyms
- Contents
- Finding Information What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- Setting Up Your Computer
- About Your Computer Front View
- Left Side View Right Side View Back View
- Bottom View
- Using a Battery Battery Performance
- Checking the Battery Charge Dell™ QuickSet Battery Meter Microsoft Windows Power Meter Charge Gauge Check the Battery Charge Check the Battery Health
- Low-Battery Warning Charging the Battery Removing the Battery
- To remove the battery: Storing a Battery
- Troubleshooting Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding or crashes repeatedly A program is designed for an earlier operating system version A solid blue screen appears
- Other software problems BACK UP YOUR FILES IMMEDIATELY. Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive
- Starting the Dell Diagnostics From the Drivers and Utilities Media
- Dell Diagnostics Main Menu Option Function Option Function
- Tab Function
- Index
- 22 Index
Troubleshooting
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
T
URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.
Then restart your computer.
A program stops responding or crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E
ND THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Task Manager
.
3
Click
Applications
.
4
Click the program that is no longer responding.
5
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier operating system version
RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a program
so that it runs in an environment similar to non-Windows XP operating system environments.
1
Click
Start
→
All Programs
→
Accessories
→
Program Compatibility Wizard
→
Next
.
2
Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
16 Quick Reference Guide
