Dell Latitude X1: Other software problems Using the Dell Diagnostics When to Use the Dell Diagnostics
Other software problems Using the Dell Diagnostics When to Use the Dell Diagnostics: Dell Latitude X1
Table of contents
- Quick Reference Guide
- Notes, Notices, and Cautions Abbreviations and Acronyms
- Contents
- Finding Information What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here Setting Up Your Computer
- 4 Open the computer display and press the power button to turn on the computer.
- About Your Computer Front View
- Left View Right View Back View
- Bottom View Using a Battery Battery Performance
- Checking the Battery Charge
- Charge Gauge
- Health Gauge Low-Battery Warning Charging the Battery
- Removing a Battery Installing a Battery
- Storing a Battery Solving Problems Notebook System Software (NSS) Lockups and Software Problems
- A program stops responding A program crashes repeatedly A program is designed for an earlier Microsoft Windows operating system A solid blue screen appears
- Other software problems Using the Dell Diagnostics When to Use the Dell Diagnostics
- Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Optional Drivers and Utilities CD
- Dell Diagnostics Main Menu Option Function Tab Function
- Tab Function
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY.
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS .
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start
MENU.
SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
RUN THE DELL DIAGNOSTICS — If all tests run successfully, the error condition is related to a
software problem.
Using the Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" and run
the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
Start the Dell Diagnostics from either your hard drive or from the optional
Drivers and Utilities
CD
(also known as the
ResourceCD
).
Quick Reference Guide 19
