Gorenje wt 62123: TROUBLESHOOTING GUIDE

Lid seal

1. Unplug the washing machine.

TROUBLESHOOTING GUIDE

• Check the condition of the lid seal periodically and

2. Remove the laundry from the drum.

Your washing machine is equipped with automatic safety functions which detect and diagnose faults at an early

clean it from time to time with a damp cloth.

3. Close the drum flaps and turn the drum a

stage and allow you to react appropriately. These faults are frequently so minor that they can be removed within

half-turn (picture 25).

Water inlet hose(s)

a few minutes.

4. Using a screw-driver, press on the plastic end while

• Check the hose regularly for brittleness and cracks.

sliding the blade from left to right (picture 26, 27).

Replace if necessary.

Problem Causes - Solutions - Tips

5. It will fall into the drum.

Filter

6. Open the drum: you can recover the object

Appliance does not start,

• Plug is not properly inserted in socket.

• Check and clean the filter regularly, at least 3 or

through the hole in the drum.

no indicator lamps are on

• Socket or fuse does not function correctly (use a table lamp or similar

4 times a year (see “Cleaning the Filter/ Draining

7. Refit the blade from inside the drum: Position the

appliance to test it).

Residual Water”).

plastic tip above the hole on the right side of the

Appliance does not start

• Lid is not properly closed.

drum (picture 28).

Do not use flammable fluids for cleaning the ap-

although “Start(Pause)”

• The “Child lock” function

has been activated (if available on your

pliance.

8. Then slide the plastic blade from right to left until

has been pressed

model). To unlock the buttons, push temperature and spin speed button

it clips.

simultaneously and hold them at least for 3 seconds. The key symbol on

Recovering an object that falls between

9. Close the drum flaps again, turn the drum through

the display disappears and the programme can be started.

the drumand the tub

half a turn and check the positioning of the blade at

Appliance stops during the

• “Rinse hold” option is activated (if available on your model) - terminate

If an object accidentally falls between the drum and

all its anchorage points.

programme, and the

“Rinse hold” by pressing “Start(Pause)” or by choosing and starting

the tub, you can recover it thanks to one of the remov-

10. Plug the washing machine in again.

“Start(Pause)” light blinks

“Drain”.

able drum blades:

• Programme has been changed - reselect desired programme and press

Start(Pause)”.

REMAINING MOISTURE CONTENT OF THE LAUNDRY

• Programme has been interrupted and eventually lid has been opened -

AFTER SPINNING

close lid and restart programme by pressing “Start(Pause)”.

• The appliance’s safety system has been activated (see “Description of

The degree of moisture remaining in the laundry

Spin-drying efficiency

Remaining moisture

failure indicators”).

after spinning mainly depends on the fabric type, the

class

content in %

• Water tap is not opened or water inlet hose is kinked (“Water tap closed”

selected programme and spin speed.

indicator lights up).

The lowest remaining moisture content can be

A (= most efficient) less than 45

achieved using the wash programme referred to

Detergent dispenser

• Detergent dispenser is not properly installed, or detergent dispenser is

B 45 or more, but less than 54

by the Energy Label, with maximum spin speed.

contains residues from

blocked (see “Care and Maintenance”).

This programme is marked in the separate

C 54 or more, but less than 63

detergent/additives at end

• Filter in the water inlet hose is blocked (see “Care and Maintenance”).

programme chart as “Reference programme

D 63 or more, but less than 72

of wash

for the Energy Label”. Below a survey of the

E 72 or more, but less than 81

Appliance vibrates during

• Washing machine is not level; the feet are not properly adjusted (see

remaining moisture content (in %) related to

spin cycle

“Installation”).

the various spin-drying efficiency classes:

• The transport bracket has not been removed; before using the washing

machine, the transport bracket must be removed.

TRANSPORT AND HANDLING (picture 29)

Final spin results are poor

• Unbalance during spinning prevented spin phase to protect the washing

1. Unplug the washing machine.

situated at the bottom front (if available on your

machine (see “Unbalance during spinning”).

2. Turn off the tap.

model) out a little by hand and pull it out to the stop

• Excessive foam formation prevented spinning; select and start “Rinse &

with the foot. Afterwards push the handle back into

3. Remove the water supply and drain hose.

Spin” programme. Avoid excessive detergent dosing (see “Detergents

the original stable position.

4. Eliminate all water from the hoses and the washing

And Additives”).

6. Fix the transport bracket again for transportation.

machine (see “Cleaning the Filter/ Draining

• “Spin” button has been set to a low spin speed.

Residual Water”). Wait for the water to cool so as to

7. Transport the washing machine upright.

“Unbalance during spinning”

Unbalance of the laundry load during spinning prevented the spin phase

avoid any accidents.

IMPORTANT: Do not use the washing machine while

to avoid damages on the washing machine. This is why the laundry is still

The “Spin/Drain” indicator

5. To facilitate moving the machine, pull the handle

the handle is pulled out.

very wet.

in the programme flow bar

Reason for unbalance can be: small laundry loads (consisting of only few

blinks, or the spin speed on

quite big or absorbent items, e.g. towels), or big/heavy laundry items.

AFTER-SALES SERVICE

the display blinks, or the spin

• If possible avoid small laundry loads.

speed indicator blinks after

Before contacting After-Sales Service:

The After-Sales Service sticker is situated

• It is highly recommended that you add other laundry items of different

the end of the programme

1. Try to remedy the problem yourself (see

behind the filter cover or on the rear of the

sizes when washing a big or heavy piece of laundry.

(depending on the model).

“Troubleshooting Guide”).

machine.

If you want to spin the wet laundry, add more laundry items of different

The laundry is still very wet.

2. Restart the programme to check whether the

• Your full address.

sizes, and subsequently select and start the “Rinse & Spin” programme.

problem has solved itself.

• Your telephone number and area code. As a

Programme duration is

Normal function of the washing machine to adapt to factors that can have

3. If the washing machine continues to function

priority, you should contact the After-Sales Service

considerably longer or

an effect on the programme duration, like excessive foam formation, load

incorrectly, call After-Sales Service.

of the retailer who supplied you with the washing

shorter as indicated in the

unbalance due to heavy laundry items, prolonged heating time resulting

machine.

“programme chart” or on

from low inlet water temperature etc.. Moreover, the sensing system of the

Specify:

the display (if available)

washing machine adapts the programme duration to the size of the wash

• The nature of the problem.

load.

• The exact model of the washing machine.

Depending on these factors, the duration is recalculated during the

• The service code (number after the word

programme and updated if necessary; during such periods, an animation

SERVICE).

appears on the display (if available). For small loads, the programme

time indicated in the “programme chart” may be reduced by up to 50%.

GB 9GB 8

Description of failure indicators

Failure indicator

Indication on display

Description - Causes - Solutions

lights up

(if available)

Appliance stops during the programme.

“bdd”

“Drum flaps open” (the drum flaps have not been closed

(in case your washing

properly). Push the “Reset” button for at least 3 seconds

machine has no display:

and wait until the “Door open” lights up. Open lid

all lamps of the programme

and close drum flaps, then select and start desired

flow bar light up)

programme again. If fault persists, notify our After-Sales

Service.

“Electrical module fault”.

from “F02” to “F35”

Select and start “Drain” programme or push “Reset”

(except “F09”)

button for at least 3 seconds.

“Water level too high” (after programme cancellation or

“F09”

false operating). Switch off appliance and then switch it on

again, select programme “Drain” and start within 15 sec.

“Waterstop fault”

“Service”

Switch off appliance, pull out mains plug and turn water

tap off. Tilt appliance forward carefully to allow collected

water to flow out from the bottom. Then:

• Plug in the appliance again.

“FA”

• Turn the water tap on (if water immediately flows into

the appliance without the appliance being started,

there is a failure; turn off the tap and notify After-Sales

Service).

• Select and start the desired programme again.

“Overfoaming”

Too much foam interrupted the wash programme.

• Select and start “Rinse & Spin” programme.

“Fod”

• Afterwards select and start desired programme again,

using less detergent.

If faults persist, unplug the appliance, turn off the water

tap and contact our After-Sales Service

Appliance has no or insufficient water supply. The “Start

(Pause)” light blinks. Check whether:

• Water tap is fully open and water supply pressure is

sufficient.

• Kinks are present in water inlet hose.

• Mesh filter of water supply hose is blocked (see “Care

and Maintenance”).

“Water tap

• Water hose is frozen up.

closed”

−

• Safety valve inspection window of your water supply

hose is red (provided your appliance has a water

supply hose as shown on picture 22 - see previous

chapter “Care and Maintenance”); replace the hose by

a new one available through our After-Sales Service or

your specialist dealer.

After problem has been removed, restart programme

by pressing “Start (Pause)”. If the fault occurs again,

contact our After-Sales Service.

Waste water is not pumped out. The appliance stops in

the corresponding programme step; unplug it and check

whether:

• Kinks are present in the drain hose.

• Filter or pump is blocked (see chapter “Cleaning the

“Clean pump”

Filter/ Draining Residual Water”; make sure the water

−

has cooled before draining the appliance).

• The drain hose is frozen up.

After problem has been removed, select and start “Drain”

programme or push “Reset” button for at least 3 seconds;

afterwards restart desired programme. If the fault occurs

again, contact our After-Sales-Service.

If your washing machine has no display, check which of the previously described situations could be

the origin of the fault and follow the corresponding instructions.

E-07/2013

GB 10