Dell Precision T5400: RUN THE MODEM DIAGNOSTIC TOOL — VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS — ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have
RUN THE MODEM DIAGNOSTIC TOOL — VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS — ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have: Dell Precision T5400
Table of contents
- Notes, Notices, and Cautions
- Contents
- Finding Information What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- What Are You Looking For? Find It Here
- Setting Up Your Computer Changing Between Tower and Desktop Orientations Switching From Tower to Desktop Orientation Switching From Desktop to Tower Orientation
- Installing Your Computer in an Enclosure
- • If your enclosure has doors, ensure that they allow at least thirty percent airflow through the enclosure (front and back).
- Transferring Information to a New Computer Microsoft Windows XP
- Files and Settings Transfer Wizard (With the Operating System Disc)
- TRANSFER DATA TO THE DESTINATION COMPUTER Files and Settings Transfer Wizard (Without the Operating System Disc) CREATE A WIZARD DISK COPY DATA FROM THE SOURCE COMPUTER
- TRANSFER DATA TO THE DESTINATION COMPUTER Microsoft Windows Vista Power Protection Devices
- Surge Protectors Line Conditioners Uninterruptible Power Supplies
- About Your Computer Front View (Tower Orientation) 5 IEEE 1394 connector (optional)
- 12 diagnostic lights (4) Use these lights to help you troubleshoot a computer
- Back View (Tower Orientation)
- Back Panel Connectors (Tower Orientation) 5 link integrity light Green — A good connection exists between a 10-Mbps
- 10 USB 2.0 connectors (5)
- Front View (Desktop Orientation) 6 hard-drive activity light
- 12 diagnostic lights (4)
- Back View (Desktop Orientation)
- Cleaning Your Computer Computer, Keyboard, and Monitor Mouse (Non-Optical)
- Floppy Drive CDs and DVDs Troubleshooting Tools Power Lights
- • Eliminate interference. Some possible causes of interference are:
- Diagnostic Lights Diagnostic Light Codes During POST Light Pattern Problem Description Suggested Resolution
- Light Pattern Problem Description Suggested Resolution
- Light Pattern Problem Description Suggested Resolution
- Light Pattern Problem Description Suggested Resolution
- Beep Codes Code Cause Code Description Suggested Remedy
- Code Description Suggested Remedy System Messages
- Hardware Troubleshooter
- Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive
- Starting the Dell Diagnostics From the Drivers and Utilities Disc Dell Diagnostics Main Menu Option Function
- Option Function Tab Function
- Troubleshooting Battery Problems Drive Problems
- Optical Drive Problems Problems Writing to an Optical Drive
- Hard Drive Problems E-Mail, Modem, and Internet Problems
- RUN THE MODEM DIAGNOSTIC TOOL — VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS — ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have
- Error Messages
- IEEE 1394 Device Problems Keyboard Problems
- Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly
- A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems
- BACK UP YOUR FILES IMMEDIATELY Memory Problems Mouse Problems
- Network Problems
- Power Problems
- Printer Problems
- Sound and Speaker Problems No sound from speakers
- No sound from headphones Video and Monitor Problems The screen is blank
- CHECK THE MONITOR POWER LIGHT — The screen is difficult to read CHECK THE MONITOR CABLE CONNECTION — CHECK THE MONITOR POWER LIGHT —
- 3D image quality is poor Only part of the screen is readable
• Disconnect the telephone line from the modem and connect it to a telephone, then
listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, bypass them and use the telephone to
connect the modem directly to the telephone wall jack. If you are using a line that is
3 meters (10 feet) or more in length, try a shorter one.
RUN THE MODEM DIAGNOSTIC TOOL —
Windows XP:
1
Click
Start
→
All
Programs
→
Modem Helper
.
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem Helper is not available on certain computers.
Windows Vista:
1
Click
Start
→
All Programs
→
Modem Diagnostic Tool
.
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem diagnostics are not available on all computers.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
Windows XP:
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Phone and Modem
Options
→
Modems
.
2
Click the COM port for your modem
→
Properties
→
Diagnostics
→
Query Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Phone and Modem
Options
→
Modems
.
2
Click the COM port for your modem
→
Properties
→
Diagnostics
→
Query Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have
subscribed to an Internet provider. With the Outlook Express e-mail program open,
click File. If Work Offline has a checkmark next to it, click the checkmark to remove
it and connect to the Internet. For help, contact your Internet service provider.
42 Quick Reference Guide
