Brother PocketJet3Plus w BT (PJ-563): Chapter 5 - Reference

Time-Out When Charging

The printer believes that too much time was required to bring the battery up to a normal

charge voltage. A maximum of 150 minutes is allowed for the charging cycle. This is an

indication that the battery should be replaced.

Low Thermal Head Temperature

The temperature of the thermal head is too low for reliable printing). You need to use the

printer in a warmer environment.

If this condition occurs in relatively warm environment (for example, at room temperature),

the printer should be returned for service.

High Thermal Head Temperature

The temperature of the thermal head is too high. If allowed to become even hotter, the

thermal head would begin imaging the paper in areas not intended to be printed. The printer

will stop while the head cools down and then will resume printing. This condition is normal

when printing documents with a great deal of “black” content.

To avoid or delay the onset of this condition, you can print using a lighter density setting,

reduce the amount of “black space” being printed by removing background shading and

colors (for example, background on Excel graphs or PowerPoint documents) and make sure

that the printer is not enclosed and has adequate ventilation.

Note: This condition may be worse at high altitude (>10,000 feet) due to a lower air density

available to cool the printer.

Data Receive Error

Data is being received but errors are causing the printer to request that it be re-transmitted.

This will slow printing speed and is almost always associated with the quality of an IrDA

connection. Try repositioning the printer or host IrDA until the errors cease.

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Self-Test Feature

The Self-Test Feature can be used to print a letter-size page test page without

connection to a host computer. The test page (See page 34) contains rmware level,

image quality, and conguration information.

1. To print a test page, the printer must be turned on and idle, and paper must

not be loaded in the printer.

2. Press the main switch for two seconds and release to place the printer in

“Service Mode”. The DATA light will illuminate red.

3. Insert a piece of Brother Genuine Thermal paper in the printer. The test page

will print automatically. After the print is complete, the printer will return to

an idle state.

4. To print multiple pages, repeat steps 1~3.

Note: Test pages can also be printed from the Windows based Conguration

Utility provided on the CD.

Before calling Technical Support (1-800-543-6144), please attempt to print this

test page to assist in problem diagnosis.

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