Dell PowerEdge 1950: Getting Help
Getting Help: Dell PowerEdge 1950
7
Getting Help
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1
Complete the procedures in "Troubleshooting Your System" on page 93.
2
Run the system diagnostics and record any information provided.
3
Make a copy of the Diagnostics Checklist, and fill it out.
4
Use Dell's extensive suite of online services available at Dell Support at
support.dell.com
for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 125.
5
If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you
with any necessary procedures.
NOTE: Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call
directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell
Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service" on page 126 and
"Before You Call" on page 128.
NOTE: Some of the following services are not always available in all locations outside the continental U.S.
Call your local Dell representative for information on availability.
Online Services
You can access Dell Support at
support.dell.com
. Select your region on the
WELCOME TO DELL
SUPPORT
page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
•World Wide Web
www.dell.com/
www.dell.com/ap/
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)
Getting Help 125
www.euro.dell.com
(Europe only)
www.dell.com/la
(Latin American countries)
www.dell.ca
(Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as
user:anonymous
, and use your e-mail address as your password.
• Electronic Support Service
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)
• Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the
technical support service. See the contact information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to
support.dell.com
, or you
can call the automated order-status service. A recording prompts you for the information needed to locate and
report on your order. See the contact information for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell
hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "Before You Call" on page 128 and then see the contact
information for your region.
126 Getting Help
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see
www.dell.com/training
for more information. This
service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for
customer assistance. Have your invoice or packing slip available when you call. See the contact information for
your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
visit the Dell website at
www.dell.com
. For the telephone number to call to speak to a sales specialist, see the
contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the
outside of the box.
For the telephone number to call, see the contact information for your region.
2
Include a copy of the invoice and a letter describing the reason for the return.
3
Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you
have run and any error messages reported by the system diagnostics.
4
Include any accessories that belong with the item(s) being returned (such as power cables, media such as
CDs and diskettes, and guides) if the return is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages
are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to
you.
Getting Help 127
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone
system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for
technical assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer system itself. Ensure that the system documentation is available.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for
important safety information.
128 Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up files.
If possible, print each file. Otherwise, record the contents of each file before calling Dell.
Description of problem and troubleshooting procedures you performed:
Getting Help 129
Contacting Dell
To contact Dell electronically, you can access the following websites:
• www.dell.com
•
support.dell.com
(support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate
telephone number listed for participating countries. If you do not see a telephone number listed that is specific for
XPS portable computers, you may contact Dell through the support number listed and your call will be routed
appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the
following table. If you need assistance in determining which codes to use, contact a local or an international
operator.
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Anguilla General Support
toll-free: 800-335-0031
Antigua and Barbuda General Support
1-800-805-5924
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
E-mail: us_latin_services@dell.com
Country Code: 54
E-mail for desktop and portable computers:
la-techsupport@dell.com
City Code: 11
®
E-mail for servers and EMC
storage products:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Technical Support
toll-free: 0-800-444-0733
Technical Support Services
toll-free: 0-800-444-0724
Sales
0-810-444-3355
Aruba General Support
toll-free: 800-1578
Australia (Sydney)
Website: support.ap.dell.com
International Access Code: 0011
E-mail: support.ap.dell.com/contactus
Country Code: 61
General Support
13DELL-133355
City Code: 2
130 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
City Code: 1
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Support for XPS portable computers only
0820 240 530 81
Home/Small Business Support for all other Dell
0820 240 530 14
computers
Preferred Accounts/Corporate Support
0660 8779
Switchboard
0820 240 530 00
Bahamas General Support
toll-free: 1-866-278-6818
Barbados General Support
1-800-534-3066
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
Tech Support for XPS portable computers only
024819296
Country Code: 32
Tech Support for all other Dell computers
024819288
City Code: 2
Tech Support Fax
024819295
Customer Care
027131565
Corporate Sales
024819100
Fax
024819299
Switchboard
024819100
Bermuda General Support
1-800-342-0671
Bolivia General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
Customer Support, Tech Support
Country Code: 55
0800 90 3355
City Code: 51
Technical Support Fax
51 481 5470
Customer Care Fax
51 481 5480
Sales
0800 90 3390
British Virgin Islands General Support
toll-free: 1-866-278-6820
Getting Help 131
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Brunei
Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Care (Penang, Malaysia)
604 633 4888
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
AutoTech (automated Hardware and Warranty
toll-free: 1-800-247-9362
Support)
Customer Service (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Service (med./large business, government)
toll-free: 1-800-326-9463
Customer Service (printers, projectors, televisions,
toll-free: 1-800-847-4096
handhelds, digital jukebox, and wireless)
Hardware Warranty Support (Home Sales/Small
toll-free: 1-800-906-3355
Business)
Hardware Warranty Support (med./large bus.,
toll-free: 1-800-387-5757
government)
Hardware Warranty Support (printers, projectors,
1-877-335-5767
televisions, handhelds, digital jukebox, and wireless)
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands General Support
1-800-805-7541
Chile (Santiago)
Sales and Customer Support
toll-free: 1230-020-4823
Country Code: 56
City Code: 2
132 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
China (Xiamen)
Technical Support website: support.dell.com.cn
Country Code: 86
Technical Support E-mail: cn_support@dell.com
City Code: 592
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
592 818 1350
Technical Support (Dell™ Dimension™ and
toll-free: 800 858 2968
Inspiron)
Technical Support (OptiPlex™, Latitude™, and Dell
toll-free: 800 858 0950
Precision™)
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
toll-free: 800 858 2920
routers, and so on)
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
toll-free: 800 858 2955
Education
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
toll-free: 800 858 2669
Education
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia General Support
980-9-15-3978
Costa Rica General Support
0800-012-0435
Getting Help 133
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Technical Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS portable computers only
7010 0074
Country Code: 45
Technical Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica General Support
toll-free: 1-866-278-6821
Dominican Republic General Support
1-800-148-0530
Ecuador General Support
toll-free: 999-119
El Salvador General Support
01-899-753-0777
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
Technical Support
09 253 313 60
Country Code: 358
Customer Care
09 253 313 38
City Code: 9
Fax
09 253 313 99
Switchboard
09 253 313 00
134 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 33
Technical Support for XPS portable computers only
0825 387 129
City Codes: (1) (4)
Technical Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support for XPS portable computers only
06103 766-7222
City Code: 6103
Technical Support for all other Dell computers
06103 766-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Getting Help 135
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Greece
Website: support.euro.dell.com
International Access Code: 00
Technical Support
00800-44 14 95 18
Country Code: 30
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada General Support
toll-free: 1-866-540-3355
Guatemala General Support
1-800-999-0136
Guyana General Support
toll-free: 1-877-270-4609
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
Technical Support E-mail: HK_support@Dell.com
Country Code: 852
Technical Support (Dimension and Inspiron)
2969 3188
Technical Support (OptiPlex, Latitude, and Dell
2969 3191
Precision)
Technical Support (PowerApp™, PowerEdge™,
2969 3196
PowerConnect™, and PowerVault™)
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
2969 3105
India E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support
1600338045
and 1600448046
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
136 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 353
Technical Support for XPS portable computers only
1850 200 722
City Code: 1
Technical Support for all other Dell computers
1850 543 543
U.K. Technical Support (dial within U.K. only)
0870 908 0800
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care
1850 200 982
Corporate Customer Care (dial within U.K. only)
0870 907 4499
Ireland Sales
01 204 4444
U.K. Sales (dial within U.K. only)
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 39
Technical Support
02 577 826 90
City Code: 02
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Jamaica General Support (dial from within Jamaica only)
1-800-682-3639
Getting Help 137
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (servers)
toll-free: 0120-198-498
Country Code: 81
Technical Support outside of Japan (servers)
81-44-556-4162
City Code: 44
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and
81-44-520-1435
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
toll-free:0120-198-433
Latitude)
Technical Support outside of Japan (Dell Precision,
81-44-556-3894
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
toll-free: 0120-981-690
routers)
Technical Support outside of Japan (PDAs,
81-44-556-3468
projectors, printers, routers)
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
044-556-3433
employees)
Large Corporate Accounts Sales (over 3500
044-556-3430
employees)
Public Sales (government agencies, educational
044-556-1469
institutions, and medical institutions)
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
E-mail: krsupport@dell.com
International Access Code: 001
Support
toll-free: 080-200-3800
Country Code: 82
Support (Dimension, PDA, Electronics and
toll-free: 080-200-3801
Accessories)
City Code: 2
Sales
toll-free: 080-200-3600
Fax
2194-6202
Switchboard
2194-6000
138 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Latin America Customer Technical Support (Austin, Texas, U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
512 728-3883
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
Support
3420808075
Country Code: 352
Home/Small Business Sales
+32(0)27131596
Corporate Sales
26 25 77 81
Customer Care
+32 (0)2 481 91 19
Fax
26 25 77 82
Macao
Technical Support
toll-free: 0800 105
Country Code: 853
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Malaysia (Penang)
Website: support.ap.dell.com
International Access Code: 00
Technical Support (Dell Precision, OptiPlex, and
toll-free: 1 800 880 193
Latitude)
Country Code: 60
Technical Support (Dimension, Inspiron, and
toll-free: 1 800 881 306
City Code: 4
Electronics and Accessories)
Technical Support (PowerApp, PowerEdge,
toll-free: 1800 881 386
PowerConnect, and PowerVault)
Customer Care
toll-free:
1800 881 306
(option 6)
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Getting Help 139
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Mexico
Customer Technical Support
001-877-384-8979
International Access Code: 00
or 001-877-269-3383
Country Code: 52
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat General Support
toll-free: 1-866-278-6822
Netherlands Antilles General Support
001-800-882-1519
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS portable computers only
020 674 45 94
Country Code: 31
Technical Support for all other Dell computers
020 674 45 00
City Code: 20
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
Website: support.ap.dell.com
International Access Code: 00
E-mail: support.ap.dell.com/contactus
Country Code: 64
General Support
0800 441 567
Nicaragua General Support
001-800-220-1006
140 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS portable computers only
815 35 043
Country Code: 47
Technical Support for all other Dell products
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama General Support
001-800-507-0962
Peru General Support
0800-50-669
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code: 00
Technical Support
707200149
Country Code: 351
Customer Care
800 300 413
Sales
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
Puerto Rico General Support
1-800-805-7545
St. Kitts and Nevis General Support
toll-free: 1-877-441-4731
St. Lucia General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
Getting Help 141
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Singapore (Singapore)
Website: support.ap.dell.com
International Access Code: 005
Technical Support (Dimension, Inspiron, and
toll-free: 1800 394 7430
Electronics and Accessories)
Country Code: 65
Technical Support (OptiPlex, Latitude, and Dell
toll-free: 1800 394 7488
Precision)
Technical Support (PowerApp, PowerEdge,
toll-free: 1800 394 7478
PowerConnect, and PowerVault)
Customer Care
toll-free:
1 800 394 7430
(option 6)
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 421
Technical Support
02 5441 5727
Customer Care
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Gold Queue
011 709 7713
Country Code: 27
Technical Support
011 709 7710
City Code: 11
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific
Technical Support, Customer Service, and Sales
604 633 4810
Countries
(Penang, Malaysia)
142 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 34
Technical Support
902 100 130
City Code: 91
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
917229200
Fax
917229583
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS portable computers only
0771 340 340
Country Code: 46
Technical Support for all other Dell products
08 590 05 199
City Code: 8
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
201401444
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: Tech_support_central_Europe@dell.com
Country Code: 41
Technical Support for XPS portable computers only
0848 33 88 57
City Code: 22
Technical Support (Home and Small Business) for all
0844 811 411
other Dell products
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Getting Help 143
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Taiwan
Website: support.ap.dell.com
International Access Code: 002
E-mail: ap_support@dell.com
Country Code: 886
Technical Support (OptiPlex, Latitude, Inspiron,
toll-free: 00801 86 1011
Dimension, and Electronics and Accessories)
Technical Support (PowerApp, PowerEdge,
toll-free: 00801 60 1256
PowerConnect, and PowerVault)
Customer Care
toll-free:
00801 60 1250
(option 5)
Transaction Sales
toll-free: 00801 65 1228
Corporate Sales
toll-free: 00801 651 227
Thailand
Website: support.ap.dell.com
International Access Code: 001
Technical Support (OptiPlex, Latitude, and Dell
toll-free: 1800 0060 07
Precision)
Country Code: 66
Technical Support (PowerApp, PowerEdge,
toll-free: 1800 0600 09
PowerConnect, and PowerVault)
Customer Care
toll-free:
1800 006 007
(option 7)
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Trinidad/Tobago General Support
1-800-805-8035
Turks and Caicos Islands General Support
toll-free: 1-866-540-3355
144 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp
Country Code: 44
E-mail: dell_direct_support@dell.com
City Code: 1344
Technical Support (Corporate/Preferred
0870 908 0500
Accounts/PAD [1000+ employees])
Technical Support for XPS portable computers only
0870 366 4180
Technical Support (direct and general) for all other
0870 908 0800
products
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees) Customer
0870 906 0010
Care
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
0870 907 4006
Uruguay General Support
toll-free: 000-413-598-2521
Getting Help 145
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Hardware and Warranty Support (Dell TV, Printers,
toll-free 1-877-459-7298
and Projectors
) for Relationship customers
Consumer (Home and Home Office) Support for all
toll-free: 1-800-624-9896
other Dell products
Customer Service
toll-free: 1-800-624-9897
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Printers and Projectors Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
toll-free: 1-877-DELLTTY
Speech-Impaired
(1-877-335-5889)
U.S. Virgin Islands General Support
1-877-673-3355
Venezuela General Support
8001-3605
146 Getting Help
