Dell PowerEdge 860: Getting Help
Getting Help: Dell PowerEdge 860
Getting Help
Obtaining Assistance
If you need assistance with a technical problem, perform the following steps:
1
Complete the procedures in "Troubleshooting Your System" on page 79.
2
Run the system diagnostics and record any information provided.
3
Make a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 107), and fill it out.
4
Use Dell's extensive suite of online services available at Dell Support at
support.dell.com
for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 103.
5
If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any
necessary procedures.
NOTE: Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell
Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the technical support service, see "Support Service" on page 104 and "Before
You Call" on page 105.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your
local Dell representative for information on availability.
Online Services
You can access Dell Support at
support.dell.com
. Select your region on the
WELCOME TO DELL
SUPPORT
page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
• World Wide Web
www.dell.com/
www.dell.com/ap/
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)
Getting Help 103
www.euro.dell.com
(Europe only)
www.dell.com/la
(Latin American countries)
www.dell.ca
(Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as
user:anonymous
, and use your e-mail address as your password.
• Electronic Support Service
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)
• Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently
asked by Dell customers about their portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the
support service. See the contact information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to
support.dell.com
, or you
can call the automated order-status service. A recording prompts you for the information needed to locate
and report on your order. See the contact information for your region.
Support Service
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell
hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see "Before You Call" on page 105 and then see the contact information for
your region.
104 Getting Help
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see
www.dell.com/training
for more information.
This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell
for customer assistance. Have your invoice or packing slip available when you call. See the contact
information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
visit the Dell website at
www.dell.com
. For the telephone number to call to speak to a sales specialist, see the
contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on
the outside of the box.
For the telephone number to call, see the contact information for your region.
2
Include a copy of the invoice and a letter describing the reason for the return.
3
Include a copy of any diagnostic information, including the Diagnostics Checklist (see "Diagnostics
Checklist" on page 107), indicating the tests you have run and any error messages reported by the
system diagnostics.
4
Include any accessories that belong with the item(s) being returned (such as power cables, media such
as CDs and diskettes, and guides) if the return is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and
returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system
direct your call more efficiently.
Getting Help 105
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 107). If possible, turn
on your system before you call Dell for technical assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during
operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the
system documentation is available.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for
important safety information.
106 Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up
files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Getting Help 107
Contacting Dell
To contact Dell electronically, you can access the following websites:
• www.dell.com
•
support.dell.com
(support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS
computers, you may contact Dell through the support number listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in
the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is
subject to change.
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Anguilla Website: www.dell.com.ai
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 800-335-0031
Antigua and Barbuda Website: www.dell.com.ag
E-mail: la-techsupport@dell.com
Technical Support
1-800-805-5924
Aomen Technical Support (Dell™ Dimension™, Dell
0800-105
Inspiron™, Dell OptiPlex™, Dell Latitude™, and
Dell Precision™)
Technical Support (servers and storage)
0800-105
108 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
E-mail: la-techsupport@dell.com
Country Code: 54
E-mail for desktop and portable computers:
la-techsupport@dell.com
City Code: 11
®
E-mail for servers and EMC
storage products:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Technical Support
toll-free: 800-222-0154
Technical Support Services
toll-free: 0-800-444-0724
Sales
0-810-444-3355
Aruba Website: www.dell.com.aw
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 800-1578
Australia (Sydney)
Website: support.ap.dell.com
International Access Code: 0011
E-mail: support.ap.dell.com/contactus
Country Code: 61
General Support
13DELL-133355
City Code: 2
Austria
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Support for XPS
0820 240 530 81
Home/Small Business Support for all other Dell
0820 240 530 17
computers
Preferred Accounts/Corporate Support
0820 240 530 17
Switchboard
0820 240 530 00
Bahamas Website: www.dell.com.bs
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-866-874-3038
Getting Help 109
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Barbados Website: www.dell.com/bb
E-mail: la-techsupport@dell.com
Technical Support
1-800-534-3142
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
Tech Support for XPS
02 481 92 96
Country Code: 32
Tech Support for all other Dell computers
02 481 92 88
City Code: 2
Tech Support Fax
02 481 92 95
Customer Care
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda Website: www.dell.com/bm
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-877-890-0754
Bolivia Website: www.dell.com/bo
E-mail: la-techsupport@dell.com
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
E-mail: BR-TechSupport@dell.com
Country Code: 55
Customer Care and Tech Support
0800 90 3355
City Code: 51
Technical Support Fax
51 2104 5470
Customer Care Fax
51 2104 5480
Sales
0800 722 3498
British Virgin Islands General Support
toll-free: 1-866-278-6820
Brunei
Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Care (Penang, Malaysia)
604 633 4888
Transaction Sales (Penang, Malaysia)
604 633 4955
110 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
AutoTech (automated Hardware and Warranty
toll-free: 1-800-247-9362
Support)
Customer Service (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Service (med./large business,
toll-free: 1-800-326-9463
government)
Customer Service (printers, projectors, televisions,
toll-free: 1-800-847-4096
handhelds, digital jukebox, and wireless)
Hardware Warranty Support (Home Sales/Small
toll-free: 1-800-906-3355
Business)
Hardware Warranty Support (med./large bus.,
toll-free: 1-800-387-5757
government)
Hardware Warranty Support (printers, projectors,
1-877-335-5767
televisions, handhelds, digital jukebox, and wireless)
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
18664403355
Cayman Islands E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-877-261-0242
Chile (Santiago)
Website: www.dell.com/cl
Country Code: 56
E-mail: la-techsupport@dell.com
City Code: 2
Sales and Customer Support
toll-free: 1230-020-4823
Technical Support (CTC)
toll-free: 800730222
Technical Support (ENTEL)
toll-free: 1230-020-3762
Getting Help 111
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
China (Xiamen)
Technical Support website: support.dell.com.cn
Country Code: 86
Technical Support E-mail: cn_support@dell.com
City Code: 592
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
592 818 1350
Technical Support (Dimension and Inspiron)
toll-free: 800 858 2969
Technical Support (OptiPlex, Latitude, and Dell
toll-free: 800 858 0950
Precision)
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
toll-free: 800 858 2920
routers, and so on)
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
toll-free: 800 858 2955
Education
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
toll-free: 800 858 2669
Education
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-800-915-5704
112 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Costa Rica Website: www.dell.com/cr
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 800-012-0232
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Technical Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
7010 0074
Country Code: 45
Technical Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica Website: www.dell.com/dm
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-278-6821
Dominican Republic Website: www.dell.com/do
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-888-156-1834 or
toll-free: 1-888-156-1584
Ecuador Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support (calling from Quito)
toll-free: 999-119-877-655-3355
General Support (calling from Guayaquil)
toll-free: 1800-999-119-877-655-
3355
Getting Help 113
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
El Salvador Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
Technical Support (Telephonica)
toll-free: 8006170
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: fi_support@dell.com
Country Code: 358
Technical Support
0207 533 555
City Code: 9
Customer Care
0207 533 538
Switchboard
0207 533 533
Sales under 500 employees
0207 533 540
Fax
0207 533 530
Sales over 500 employees
0207 533 533
Fax
0207 533 530
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 33
Technical Support for XPS
0825 387 129
City Codes: (1) (4)
Technical Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
114 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Germany (Frankfurt)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support for XPS
069 9792 7222
City Code: 69
Technical Support for all other Dell computers
069 9792-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
069 9792-7320
Preferred Accounts Customer Care
069 9792-7320
Large Accounts Customer Care
069 9792-7320
Public Accounts Customer Care
069 9792-7320
Switchboard
069 9792-7000
Greece
Website: support.euro.dell.com
International Access Code: 00
Technical Support
00800-44 14 95 18
Country Code: 30
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-540-3355
Guatemala E-mail: la-techsupport@dell.com
General Support
1-800-999-0136
Guyana E-mail: la-techsupport@dell.com
General Support
toll-free: 1-877-270-4609
Getting Help 115
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
Technical Support E-mail: HK_support@Dell.com
Country Code: 852
Technical Support (Dimension and Inspiron)
00852-2969 3188
Technical Support (OptiPlex, Latitude, and Dell
00852-2969 3191
Precision)
Technical Support (servers and storage)
00852-2969 3196
Technical Support (projectors, PDAs, switches,
00852-3416 0906
routers, and so on)
Customer Care
00852-3416 0910
Large Corporate Accounts
00852-3416 0907
Global Customer Programs
00852-3416 0908
Medium Business Division
00852-3416 0912
Home and Small Business Division
00852-2969 3105
India E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support
1600338045
and 1600448046
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
116 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 353
Sales
City Code: 1
Ireland Sales
01 204 4444
Dell Outlet
1850 200 778
Online Ordering HelpDesk
1850 200 778
Customer Care
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
Corporate Customer Care
1850 200 982
Technical Support
Technical Support for XPS computers only
1850 200 722
Technical Support for all other Dell computers
1850 543 543
General
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care (dial within U.K. only)
0870 907 4499
U.K. Sales (dial within U.K. only)
0870 907 4000
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 39
Technical Support
02 577 826 90
City Code: 02
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Getting Help 117
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Jamaica E-mail: la-techsupport@dell.com
Technical Support (dial from within Jamaica only)
toll-free: 1-800-326-6061 or
toll-free: 1-800-975-1646
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (servers)
toll-free: 0120-198-498
Country Code: 81
Technical Support outside of Japan (servers)
81-44-556-4162
City Code: 44
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and
81-44-520-1435
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
toll-free:0120-198-433
Latitude)
Technical Support outside of Japan (Dell Precision,
81-44-556-3894
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
toll-free: 0120-981-690
routers)
Technical Support outside of Japan (PDAs,
81-44-556-3468
projectors, printers, routers)
Faxbox Service
044-556-3490
24-Hour Automated Order Status Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
044-556-3433
employees)
Public Sales (government agencies, educational
044-556-5963
institutions, and medical institutions)
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
118 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Korea (Seoul)
E-mail: krsupport@dell.com
International Access Code: 001
Support
toll-free: 080-200-3800
Country Code: 82
Support (Dimension, PDA, Electronics and
toll-free: 080-200-3801
Accessories)
City Code: 2
Sales
toll-free: 080-200-3600
Fax
2194-6202
Switchboard
2194-6000
Latin America Customer Technical Support (Austin, Texas,
512 728-4093
U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
512 728-3883
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
Support
3420808075
Country Code: 352
Home/Small Business Sales
+32 (0)2 713 15 96
Corporate Sales
26 25 77 81
Customer Care
+32 (0)2 481 91 19
Fax
26 25 77 82
Macao
Technical Support
toll-free: 0800 105
Country Code: 853
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Getting Help 119
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Malaysia (Penang)
Website: support.ap.dell.com
International Access Code: 00
Technical Support (Dell Precision, OptiPlex, and
toll-free: 1 800 880 193
Latitude)
Country Code: 60
Technical Support (Dimension, Inspiron, and
toll-free: 1 800 881 306
City Code: 4
Electronics and Accessories)
Technical Support (PowerApp, PowerEdge,
toll-free: 1800 881 386
PowerConnect, and PowerVault)
Customer Care
toll-free:
1800 881 306
(option 6)
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Mexico
E-mail: la-techsupport@dell.com
International Access Code: 00
Technical Support (TelMex)
toll-free: 1-866-563-4425
Country Code: 52
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-278-6822
Netherlands Antilles E-mail: la-techsupport@dell.com
General Support
001-800-882-1519
120 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
020 674 45 94
Country Code: 31
Technical Support for all other Dell computers
020 674 45 00
City Code: 20
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
Website: support.ap.dell.com
International Access Code: 00
E-mail: support.ap.dell.com/contactus
Country Code: 64
General Support
0800 441 567
Nicaragua E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-800-220-1378
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
815 35 043
Country Code: 47
Technical Support for all other Dell products
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-800-507-1385
Technical Support (CLARACOM)
toll-free: 1-866-633-4097
Peru E-mail: la-techsupport@dell.com
Technical Support
toll-free: 0800-50-869
Getting Help 121
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code: 00
Technical Support
707200149
Country Code: 351
Customer Care
800 300 413
Sales
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
Puerto Rico E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-866-390-4695
St. Kitts and Nevis Website: www.dell.com/kn
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-866-540-3355
St. Lucia Website: www.dell.com/lc
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-866-464-4352
St. Vincent and the Grenadines Website: www.dell.com/vc
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-866-464-4353
122 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Singapore (Singapore)
NOTE: The phone numbers in this section should be
called from within Singapore or Malaysia only.
International Access Code: 005
Website: support.ap.dell.com
Country Code: 65
Technical Support (Dimension, Inspiron, and
toll-free:18003947430
Electronics and Accessories)
Technical Support (OptiPlex, Latitude, and Dell
toll-free:18003947488
Precision)
Technical Support (PowerApp, PowerEdge,
toll-free:18003947478
PowerConnect, and PowerVault)
Customer Care
toll-free:
1 800 394 7430
(option 6)
Transaction Sales
toll-free:18003947412
Corporate Sales
toll-free:18003947419
Slovakia (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 421
Technical Support
02 5441 5727
Customer Care
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Gold Queue
011 709 7713
Country Code: 27
Technical Support
011 709 7710
City Code: 11
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific
Technical Support, Customer Service, and Sales
604 633 4810
Countries
(Penang, Malaysia)
Getting Help 123
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 34
Technical Support
902 100 130
City Code: 91
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
0771 340 340
Country Code: 46
Technical Support for all other Dell products
08 590 05 199
City Code: 8
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
020 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: Tech_support_central_Europe@dell.com
Country Code: 41
Technical Support for XPS
0848 33 88 57
City Code: 22
Technical Support (Home and Small Business) for
0844 811 411
all other Dell products
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
124 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
Tai wa n
Website: support.ap.dell.com
International Access Code: 002
E-mail: ap_support@dell.com
Country Code: 886
Technical Support (OptiPlex, Latitude, Inspiron,
toll-free: 0080 186 1011
Dimension, and Electronics and Accessories)
Technical Support (servers and storage)
toll-free: 0080 160 1256
Customer Care
toll-free:
0080 160 1250
(option 5)
Transaction Sales
toll-free: 0080 165 1228
Corporate Sales
toll-free: 0080 165 1227
Thailand
Website: support.ap.dell.com
International Access Code: 001
Technical Support (OptiPlex, Latitude, and Dell
toll-free: 1800 0060 07
Precision)
Country Code: 66
Technical Support (PowerApp, PowerEdge,
toll-free: 1800 0600 09
PowerConnect, and PowerVault)
Customer Care
toll-free:
1800 006 007
(option 7)
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Trinidad/Tobago Website: www.dell.com/tt
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-888-799-5908
Turks and Caicos Islands Website: www.dell.com/tc
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-877-441-4735
Getting Help 125
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 44
Customer Care website:
support.euro.dell.com/uk/en/ECare/form/home.asp
City Code: 1344
Sales
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Customer Care
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
0870 906 0010
Global Accounts Customer Care
01344 373 186
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Technical Support
Technical Support for XPS computers only
0870 366 4180
Technical Support (Corporate/Preferred
0870 908 0500
Accounts/PAD [1000+ employees])
Technical Support for all other products
0870 353 0800
General
Home and Small Business Fax
0870 907 4006
Uruguay Website: www.dell.com/uy
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 413-598-2522
126 Getting Help
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Hardware and Warranty Support (Dell TV,
toll-free: 1-877-459-7298
Printers, and Projectors
) for Relationship
customers
Americas Consumer XPS Support
toll-free: 1-800-232-8544
Consumer (Home and Home Office) Support for
toll-free: 1-800-624-9896
all other Dell products
Customer Service
toll-free: 1-800-624-9897
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Support for printers, projectors, PDAs, and MP3
toll-free: 1-877-459-7298
players
Public (government, education, and healthcare)
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
toll-free: 1-877-DELLTTY
Speech-Impaired
(1-877-335-5889)
Getting Help 127
Country (City)
Department Name or Service Area,
Area Codes,
International Access Code
Website and E-Mail Address
Local Numbers, and
Country Code
Toll-Free Numbers
City Code
U.S. Virgin Islands E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-877-702-4360
Venezuela Website: www.dell.com/ve
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 0800-100-2513
128 Getting Help
