Dell Latitude E5420: Appendix C General Re-Imaging FAQs

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

Appendix C

General Re-Imaging FAQs

1. How do I resolve a PCI Yellow Bang?

a. After installing the drivers and you have this PCI yellow bang in device manager, you need to

install the following drivers found in the Chipset folder:

st

b. For E-Family 1

generation you need to install two drivers - AMT SOL / LMS and AMT HECI

nd

c. For E-Family 2

generation you need to install one driver - AMT HECI

2. How do I resolve a Broadcom USH Yellow Bang?

a. After installing the drivers and you have this USH yellow bang in device manager, you need

to install the Control Point Security Device Driver Pack

nd

3. How do I resolve this Unknown Device yellow bang on E-Family 2

generation?

a. After installing the drivers and you have an unknown device yellow bang in device manager,

you need to install the ST Micro Freefall Sensor driver found under Chipset

4. What drivers are in the Control Point Security Device Driver pack?

a. The driver pack has the drivers for all security related hardware, including:

1. Broadcom Trusted Platform Module

2. Atmel Trusted Platform Module

3. STMicroelectronics Trusted Platform Module

4. Winbond Trusted Platform Module

5. O2Micro Smart Card Reader

6. Dell Smart Card Keyboard

7. UPEK TouchChip Fingerprint Reader

8. Authentec Fingerprint Reader

9. Broadcom Unified Security Hub

10. Vista Storage Driver Update (for ATAPI.SYS)

5. Can I use WiMax and WiFi at the same time?

a. No, the wireless adapter only supports one of them being active at one time

6. What is the Dell System Software utility and why do I need it?

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide

a. The Dell System Software utility provides critical updates and patches for your operating

system necessary for the correct operation of your system. It is important to install this utility

first after re-imaging your system. It is found under the System Utilities folder on the Dell

Drivers and Download page

7. What is the Client System Update application?

a. Located under System Management > Client System Update, this is primarily targeted at

Customers who want to manage systems on their own. The tool is designed to allow users

to specify their update preferences and apply updates based on the criticality. Alternatively,

end users can use the scheduling option to keep their system up-to-date with the systems

software released by Dell

8. What is eSATA?

One of the connectors on the system is a dual eSATA / USB combo port. It can interface with

either an eSATA device or a USB device. eSATA is an industry standard interface. A few of the

key benefits of eSATA technology are:

o Data speeds up to six times faster than USB 2.0 and IEEE 1394

o Robust and user friendly external connection

o High performance, cost effective expansion storage

o Up to 2 meter shielded cables and connectors