HP Scanjet 8270: Product support

Product support

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Accessibility Web site

Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/

accessibility/prodserv.

HP Scanjet Web site

Visit www.hp.com for a variety of information:

● Learn tips for scanning more effectively and creatively.

● Gain access to HP Scanjet driver updates and software.

● Register your product.

● Subscribe to newsletters, driver and software updates, and support alerts.

● Purchase scanner supplies.

Support process

The HP support process works most effectively if you perform the following steps in

the order specified:

1. Review the onscreen Help for the software and scanner, including the

Troubleshooting section.

Go to the software section or to the scanner-specific Troubleshooting on page 19

section.

2. Go to the HP Consumer Support Web site for support. If you have access to the

Internet, you can obtain a wide range of information about your scanner. Visit the

HP Web site for product help, drivers, and software updates at www.hp.com/

support. The HP Consumer Support Web site is available in the following

languages: Dutch, English, French, German, Italian, Portuguese, Spanish,

Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish,

Finnish, and Norwegian support information is available in English only.)

3. Use HP e-support. If you have access to the Internet, connect with HP via e-mail

by going to www.hp.com/support. You will receive a personal reply from an HP

Product Support technician. E-mail support is available in the languages listed at

that Web site.

4. If you are a customer in the United States, go to step 5. Otherwise, contact your

local HP dealer. If your scanner has a hardware failure, take it to your local HP

dealer for a solution. Service is free during your scanner’s limited warranty period.

After the warranty period, the dealer will quote a service charge.

5. Contact the HP Product Support Center for support by phone. Please consult the

following Web site to check the details and conditions of phone support in your

country/region: www.hp.com/support. As a part of HP’s continuing efforts to

improve phone support information services, we advise you to check the HP Web

site on a regular basis for new information regarding service features and

delivery. If you cannot solve the problem by using the above options, call HP

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HP Scanjet 8270 Document Flatbed Scanner