Acer TravelMate 5600: Frequently asked questions
Frequently asked questions: Acer TravelMate 5600
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Frequently asked questions
The following is a list of possible situations that may arise during the use of
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your computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or
boot up.
Look at the power indicator:
• If it is not lit, no power is being supplied to the computer. Check the
following:
• If you are using on the battery, it may be low and unable to power
the computer. Connect the AC adapter to recharge the battery pack.
• Make sure that the AC adapter is properly plugged into the computer
and to the power outlet.
• If it is lit, check the following:
• Is a non-bootable (non-system) disk in the external USB floppy drive?
Remove or replace it with a system disk and press <Ctrl> + <Alt> +
<Del> to restart the system.
Nothing appears on the screen.
The computer's power management system automatically blanks the screen to
save power. Press any key to turn the display back on.
If pressing a key does not turn the display back on, three things might be
the cause:
• The brightness level might be too low. Press <Fn> + <→> (increase) to
adjust the brightness level.
• The display device might be set to an external monitor. Press the display
toggle hotkey <Fn> + <F5> to toggle the display back to the computer.
• If the Sleep indicator is lit, the computer is in Sleep mode. Press and release
the power button to resume.
Image is not full-screen.
Each computer display has a different native resolution depending on the
screen. If you set the resolution lower than this native resoution, the screen
expands to fill the computer display. Right-click on your Windows desktop and
select Properties to bring up the "Display Properties" dialog box. Then click on
the Settings tab to make sure that the resolution is set to the appropriate
resolution. Resolutions lower than the specified resolution are not full-screen
on the computer or on an external monitor.
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No audio is heard from the computer.
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Check the following:
• The volume may be muted. In Windows, look at the volume control
(speaker) icon on the taskbar. If it is crossed-out, click on the icon and
deselect the Mute all option.
• The volume level may be too low. In Windows, look at the volume control
icon on the taskbar. You can also use the volume control buttons to adjust
the volume. See "Hotkeys" on page 26 for more detail.
• If headphones, earphones or external speakers are connected to the line-
out port on the computer, the internal speakers automatically turn off.
I want to eject the optical drive tray without turning on the
power.
There is a mechanical eject hole on the optical drive. Simply insert the tip of a
pen or paperclip into the hole and push to eject the tray. (If your computer's
optical drive is a slot-load model, it will not have an eject hole.)
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it works,
contact your dealer or an authorized service center as the internal keyboard
cable may be loose.
The printer does not work.
Check the following:
• Make sure that the printer is connected to a power outlet and that it is
turned on.
• Make sure that the printer cable is connected securely to the computer's
parallel port or a USB port and the corresponding port on the printer.
I want to set up my location to use the internal modem.
To properly use your communication software (e.g. HyperTerminal), you need
to set up your location:
1 Click on Start, Settings, Control Panel.
2 Double-click on Phone and Modem Options.
3 Click on Dialing Rules and begin setting up your location.
Refer to the Windows manual.
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Note: Please note, on first booting your notebook, that you can
skip the Internet Connection setup, as it is not necessary to
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complete the installation of your Operating System. After the
Operating System is set up, you can proceed with the Internet
Connection setup.
I want to restore my computer to its original settings without
recovery CDs.
Note: If your system is the multilingual version, the operating
system and language you choose when you first turn on the
system will be the only option for future recovery operations.
This recovery process helps you restore the C: drive with the original software
content that is installed when you purchase your notebook. Follow the steps
below to rebuild your C: drive. (Your C: drive will be reformatted and all data
will be erased.) It is important to back up all data files before using this option.
Before performing a restore operation, please check the BIOS settings.
1 Check to see if Acer disk-to-disk recovery is enabled or not.
2 Make sure the D2D Recovery setting in Main is Enabled.
3 Exit the BIOS utility and save changes. The system will reboot.
Note: To activate the BIOS utility, press <F2> during POST.
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To start the recovery process:
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1 Restart the system.
2 While the Acer logo is showing, press <Alt> + <F10> at the same time to
enter the recovery process.
3 Refer to the onscreen instructions to perform system recovery.
Important! This feature occupies 2 to 3 GB in a hidden partition
on your hard disk.
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers Warranty (ITW) that
gives you security and peace of mind when traveling. Our worldwide network
of service centers are there to give you a helping hand.
An ITW passport comes with your computer. This passport contains all you need
to know about the ITW program. A list of available, authorized service centers is
in this handy booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when you travel, to receive
the benefits from our support centers. Place your proof-of-purchase in the flap
located inside the front cover of the ITW passport.
If the country you are traveling in does not have an Acer-authorized ITW service
site, you can still get in contact with our offices worldwide. Please consult
http://global.acer.com
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Before you call
Please have the following information available when you call Acer for online
service, and please be at your computer when you call. With your support, we
can reduce the amount of time a call takes and help solve your problems
efficiently. If there are error messages or beeps reported by your computer,
write them down as they appear on the screen (or the number and sequence in
the case of beeps).
You are required to provide the following information:
Name: _____________________________________________
Address: ___________________________________________
Telephone number: _________________________________
Machine and model type: ____________________________
Serial number: ______________________________________
Date of purchase: ___________________________________
Оглавление
- User's Guide
- Disposal instructions
- First things first
- Acer Empowering Technology
- Your Acer notebook tour
- Specifications
- Indicators
- Easy-launch buttons
- Touchpad
- Using the keyboard
- Ejecting the optical (CD or DVD) drive tray
- Audio
- Using the system utilities
- Frequently asked questions
- Taking your notebook PC with you
- Securing your computer
- Expanding through options
- Power management
- Regulations and safety notices
- Index
