Acer H6520BD: Appendices

Appendices: Acer H6520BD

37

English

Appendices

Troubleshooting

If you experience a problem with your Acer projector, refer to the following

troubleshooting guide. If the problem persists, please contact your local reseller

or service center.

Image Problems and Solutions

# Problem Solution

1 No image appears

Connected as described in the "Getting Started"

onscreen

section.

Ensure none of the connector pins are bent or

broken.

Check if the projector lamp has been securely

installed. Please refer to the "Replacing the Lamp"

section.

Make sure you have removed the lens cap and the

projector is switched on.

2 Partial, scrolling

Press "RESYNC" on the remote control or control panel.

or incorrectly

For an incorrectly displayed image:

displayed image

(for PC (Windows

Open "My Computer," open the "Control

2000/XP/Vista/

Panel," and then double-click the "Display"

Windows 7/

icon.

Windows 8))

Select the "Settings" tab.

Verify that your display resolution setting is

lower than or equal to WUXGA-RB (1920 x

1200).

Click the "Advanced Properties" button.

If the problem still appears, change the monitor display

you are using and follow the steps below:

Verify that the resolution setting is lower than

or equal to WUXGA-RB (1920 x 1200).

Click the "Change" button under the

"Monitor" tab.

Click "Show all devices". Next, select "Standard

monitor types" under the SP box, and choose

the resolution mode you need under the

"Models" box.

Verify that the resolution setting of the

monitor display is lower than or equal to

WUXGA-RB (1920 x 1200).

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3 Partial, scrolling

Press "RESYNC" on the remote control or control

or incorrectly

panel.

displayed image

(For notebooks)

For an incorrectly displayed image:

English

Follow the steps for item 2 (above) to adjust

the resolution of your computer.

Press the toggle output settings. Example:

[Fn]+[F4], Compaq [Fn]+[F4], Dell [Fn]+[F8],

Gateway [Fn]+[F4], IBM [Fn]+[F7], HP

[Fn]+[F4], NEC [Fn]+[F3], Toshiba [Fn]+[F5]

If you experience difficulty changing resolutions or

your monitor freezes, restart all equipment

including the projector.

4 The screen of the

®

®

If you are using a Microsoft

Windows

based

notebook

notebook: Some notebook PCs may deactivate their

computer is not

own screens when a second display device is in use.

displaying your

presentation

Each has a different way to be reactivated. Refer to

your computer's manual for detailed information.

®

®

If you are using an Apple

Mac

OS based

notebook: In System Preferences, open Display and

select Video Mirroring "On".

5 Image is unstable

Adjust the "Tracking" to correct it. Refer to the

or flickering

"Image" section for more information.

Change the display color depth settings on your

computer.

6 Image has vertical

Use "Frequency" to make an adjustment. Refer to

flickering bar

the "Image" section for more information.

Check and reconfigure the display mode of your

graphics card to make it compatible with the

projector.

7 Image is out of

Make sure the lens cap is removed.

focus

Adjusts the focus ring on the projector lens.

Make sure the projection screen is within the

required distance of 3.9 to 39.0 feet (1.2 to 11.9

meters) (SVGA/XGA series) / 3.3 to 32.9 feet (1.0 to

10.0 meters) (WXGA series) / 3.3 to 33.8 feet (1.0 to

10.3 meters) (720p series) / 4.9 to 32.9 feet (1.5 to

10.0 meters) (1080p series) from the projector. Refer

to the "How to Get a Preferred Image Size by

Adjusting Distance and Zoom" section for more

information.

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English

8 Image is stretched

When you play a DVD encoded in anamorphic or 16:9

when displaying a

aspect ratio you may need to adjust the following

"widescreen"

settings:

DVD title

If you play a 4:3 format DVD title, please change the

format to 4:3 in the projector OSD.

If the image is still stretched, you will also need to

adjust the aspect ratio. Set up the display format to

16:9 (wide) aspect ratio on your DVD player.

If you play an Letterbox (LBX) format DVD title,

please change the format to Letterbox (LBX) in the

projector OSD.

9 Image is too small

Adjust the zoom lever on the top of the projector.

or too large

Move the projector closer to or further from the

screen.

Press "MENU" on the remote control. Go to "Image -

-> Aspect Ratio" and try different settings or

press"Aspect Ratio" on the remote control to adjust

directly.

10 Image has slanted

If possible, reposition the projector so that it is

sides

centered on the screen.

Press the "Keystone / " button on the remote

control until the sides are vertical.

Press "MENU" on the remote control. Go to "Image -

-> Auto Keystone" and choose "Off" on the OSD, if

"Keystone" button is not available on the remote

control.

11 Image is reversed

Select "Image --> Projection" on the OSD and adjust

the projection direction.

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OSD Messages

# Condition Message Reminder

English

1 Message Fan Fail - the system fan is not working.

Projector Overheated - the projector has exceeded its

recommended operating temperature and must be allowed to

cool down before it may be used.

Replace the lamp - the lamp is about to reach its maximum

lifetime. Prepare to replace it soon.

Problems with the Projector

# Condition Solution

1 The projector stops responding

If possible, turn off the projector, then

to all controls

unplug the power cord and wait at least 30

seconds before reconnecting power.

2 Lamp burns out or makes a

When the lamp reaches the end of its useful

popping sound

life, it will burn out and may make a loud

popping sound. If this happens, the projector

will not turn on until the lamp module has

been replaced. To replace the lamp, follow

the procedures in the "Replacing the Lamp"

section.

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English

LED & Alarm Definition Listing

LED Messages

Lamp_LED Temp_LED Power LED

Message

Red Red Red Blue

Input power plug Flash ON to

Flash ON to

Flash ON to

--

OFF 100ms

OFF 100ms

OFF 100ms

Standby -- -- ON --

Power button ON -- -- -- ON

Lamp retry -- -- -- Quick

Flashing

Power off (Cooling state) -- -- Quick

--

Flashing

Power button OFF

-- -- ON --

(cooling completed;

standby mode)

Error (thermal failure) -- ON -- ON

Error (fan lock) -- Quick

-- ON

Flashing

Error (lamp breakdown) ON -- -- ON

Error (color wheel fail) Quick

-- -- ON

Flashing

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Cleaning and replacing the dust filters

Cleaning the dust filters

English

Clean the dust filters after every 1000 hours of use. If they are note cleaned

periodically, they can become clogged with dust, preventing proper ventilation.

This can cause overheating and damage the projector.

2

1

Follow these steps:

1 Turn the projector off. Wait for the Power LED to stop flashing then

unplug the power cord.

2 Allow the projector at least 30 mins to cool down.

3 Pull out the dust filter. (Illustration #1)

4 To clean the dust filters, use a small vacuum cleaner designed for

computers and other office equipment. (Illustration #2)

5 If the dirt is difficult to remove or the filter is broken, please contact your

local dealer or service center to obtain a new filter.

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English

Replacing the Lamp

Use a screwdriver to remove the screw(s) from the cover, and then pull out the

lamp.

The projector will detect the lamp life. You will be shown a warning message

"Lamp is approaching the end of its useful life in full power operation.

Replacement suggested!" When you see this message, change the lamp as soon

as possible. Make sure the projector has been cooling down for at least 30

minutes before changing the lamp.

Warning: The lamp compartment is hot! Allow it to cool down

before changing the lamp.

2

1

3

4

6

5

To Change the Lamp

Turn off the projector by pressing the Power button.

Allow the projector at least 30 minutes to cool down.

Disconnect the power cord.

1 Use a screwdriver to remove the screw from the cover. (Illustration #1)

Push up and remove the cover. (Illustration #2)

2 Remove the screw that secure the lamp module. (Illustration #3)

Pull out the lamp plug. (Illustration #4)

Lift the handle so that it stands up. (Illustration #5)

3 Lift the handle so that it stands up. Pull out the lamp module by force.

(Illustration #6)

To replace the lamp module, use a new lamp and reverse the above steps.

Warning: To reduce the risk of personal injury, do not drop the

lamp module or touch the lamp bulb. The bulb may shatter and

cause injury if it is dropped.

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Ceiling Mount Installation

If you wish to install the projector using a ceiling mount, please refer to the

steps below:

English

1 Drill four holes into a solid, structurally sound part of the ceiling, and

secure the mount base.

mm

13

20

mm

49.9

mm

130 mm

8.4

mm

Note: Screws are not included. Please obtain the appropriate

screws for your type of ceiling.

2 Secure the ceiling rod using the appropriate type of four-cylinder screws.

Ceiling Mount Base

- Attach to ceiling

Short Rod

Long Rod

Extension Rod

Long Cylinder Cap

Allen Key

Screw Type A

- For tightening/loosening

50 mm length / 8 mm diameter -

Tightening Screw

Medium Rod

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3 Use the appropriate number of screws for the projector size to attach the

English

projector to the ceiling mount bracket.

Smaller Washer

Large Washer

Projector Bracket

-

Note: It is recommended that you keep a reasonable space

between the bracket and the projector to allow for proper heat

distribution. Use two washers for extra support, if deemed

necessary.

4 Attach the ceiling bracket to the ceiling rod.

S

Screw Type B

upports projector and allows

for adjustments

Spacer

- For heat dissipation

Large cylinder cap

Allen Key

- For tightening/loosening

Screw Type A

50 mm length/

-

Tightening Screw

8 mm diameter

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5 Adjust the angle and positioning as necessary.

English

Tightening Screw

Allen Key

Allen Key

Tightening Screw

Note: The appropriate type of screw and washer for each model is

listed in the table below. 4 mm diameter screws are enclosed in

the screw pack.

Screw Type B Washer Type

Diameter (mm) Length (mm) Large Small

425VV

SCREW SPEC. M4 x 25 mm

82.30 mm 63.81 mm

85.00 mm55.00 mm

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English

Specifications

The specifications listed below are subject to change without notice. For final

specs, please refer to Acer's published marketing specifications.

Projection system

®

DLP

Resolution

P1183/M403/PE-S42/X1183A/D603P/EV-S62T/X114/

X1183/D603/EV-S62/X113/D600/EV-S60/V10S/AS201

series: Native 800 x 600 SVGA resolution

P1283/M413/PE-X42/V12X/AX316/P1283n/M413T/

PE-X42G/X1283/X1280/D613/EV-X62 series: Native

1024 x 768 XGA resolution

P1383W/X1383WH/M423/PE-W42/V12W/AW316/

P1380W/X1380WH/M420/PE-W40/V11W/AW216

series: Native 1280 x 800 WXGA resolution

H5380BD/E230/HE-720 series: 1280x720 720p

resolution

P1510/M450/PE-840 series: 1920x1080 1080p

resolution

Maximum: UXGA (1600 x 1200), WSXGA+

(1680x1050), 1080p(1920x1080), WUXGA-RB (1920

x 1200)

Computer compatibility IBM PC and compatibles, Apple Macintosh, iMac and

VESA standards: SXGA, XGA, VGA, SVGA, SXGA+,

WXGA, WXGA+, WSXGA +

Video compatibility NTSC (3.58/4.43), PAL (B/D/G/H/I/M/N), SECAM (B/D/G/

K/K1/L), HDTV (720p, 1080i, 1080p), EDTV (480p,

576p), SDTV (480i, 576i)

Aspect ratio Full, 4:3, 16:9, L.Box

Displayable colors 16.7 million colors

Projection lens

P1183/M403 PE-S42/X1183A/D603P/EV-S62T/X114/

X1183/D603/EV-S62/X113/D600/EV-S60/V10S/AS201/

P1283/M413/PE-X42/V12X/AX316/P1283n/M413T/

PE-X42G/X1283/X1280/D613/EV-X62 series:

F = 2.41 ~ 2.55, f = 2.79~23.99 mm, 1.1X manual

zoom and manual focus

P1383W/X1383WH/M423/PE-W42/V12W/AW316/

P1380W/X1380WH/M420/PE-W40/V11W/AW216

series:

F = 2.5 ~ 2.67, f = 21.80 ~ 23.98 mm, 1.1X manual

zoom and manual focus

H5380BD/E230/HE-720 series:

F = 2.5 ~ 2.67, f = 21.86 mm ~ 24.00 mm, 1.1X

manual zoom and manual focus

P1510/M450/PE-840 series:

F = 2.55 ~ 2.87, f = 22.41 mm ~ 26.82 mm, 1.2X

manual zoom and manual focus

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Projection screen size (diagonal)

P1183/M403 PE-S42/X1183A/D603P/EV-S62T/X114/

X1183/D603/EV-S62/X113/D600/EV-S60/V10S/AS201/

P1283/M413/PE-X42/V12X/AX316/P1283n/M413T/

PE-X42G/X1283/X1280/D613/EV-X62 series:

English

27" (70 cm) ~ 300" (762 cm)

P1383W/X1383WH/M423/PE-W42/V12W/AW316/

P1380W/X1380WH/M420/PE-W40/V11W/AW216

series:

27" (69 cm) ~ 300" (762 cm)

H5380BD/E230/HE-720 series:

27" (67 cm) ~ 300" (762 cm)

P1510/M450/PE-840 series:

37" (94 cm) ~ 300" (762 cm)

Projection distance

P1183/M403 PE-S42/X1183A/D603P/EV-S62T/X114/

X1183/D603/EV-S62/X113/D600/EV-S60/V10S/AS201/

P1283/M413/PE-X42/V12X/AX316/P1283n/M413T/

PE-X42G/X1283/X1280/D613/EV-X62 series:

3.9' (1.2 m) ~ 39.0' (11.9 m)

P1383W/X1383WH/M423/PE-W42/V12W/AW316/

P1380W/X1380WH/M420/PE-W40/V11W/AW216

series:

3.3' (1.0 m) ~ 32.9' (10.0 m)

H5380BD/E230/HE-720 series:

3.3' (1.0 m) ~ 33.8' (10.3 m)

P1510/M450/PE-840 series:

4.9' (1.5 m) ~ 32.9' (10.0 m)

Throw ratio

P1183/M403 PE-S42/X1183A/D603P/EV-S62T/X114/

X1183/D603/EV-S62/X113/D600/EV-S60/V10S/AS201/

P1283/M413/PE-X42/V12X/AX316/P1283n/M413T/

PE-X42G/X1283/X1280/D613/EV-X62 series: 50"@2

m (1.95 ~ 2.15:1)

P1383W/X1383WH/M423/PE-W42/V12W/AW316/

P1380W/X1380WH/M420/PE-W40/V11W/AW216

series: series: 60"@2 m (1.55 ~ 1.70:1)

H5380BD/E230/HE-720 series: 58"@2m (1.55 ~ 1.70:1)

P1510/M450/PE-840 series: 60"@2m (1.51 ~ 1.83:1)

Horizontal scan rate 30k - 100 kHz

Vertical refresh scan rate 50-120 Hz

Lamp type 190W user-replaceable lamp

Keystone correction

±40 degrees

Audio Internal speaker with 2 W output

Weight 2.5 Kg (5.51 Ibs)

Dimensions (W x D x H) 314 mm X 223.4 mm X 93.4 mm (12.4" x 8.8" x 3.7")

Digital Zoom 2X

Power supply AC input 100 - 240 V auto-switching power supply

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Power consumption

English

P1183/M403/PE-S42/X1183A/D603P/EV-S62T/X114/

X1183/D603/EV-S62/X113/D600/EV-S60/V10S/AS201/

P1283/M413/PE-X42/V12X/AX316/P1283n/M413T/

PE-X42G/X1283/X1280/D613/EV-X62/P1383W/

X1383WH/M423/PE-W42/V12W/AW316/P1380W/

X1380WH/M420/PE-W40/V11W/AW216/H5380BD/

E230/HE-720:

Normal mode: 235W ± 10% @ 110VAC

ECO mode: 197W ± 10% @ 110VAC

Standby mode < 0.5W

P1510/M450/PE-840 series:

Normal mode: 320W ± 10% @ 110VAC

ECO mode: 270W ± 10% @ 110VAC

Standby mode < 0.5W

Operating temperature 0ºC to 40ºC / 32ºF to 104ºF

Standard package contents

AC power cord x1

VGA cable x1

Remote control x1

Battery x2 (for remote control) (option)

User's guide (CD-ROM) x1

Quick start guide x1

Security card x1

Carrying case x1 (option)

X113/

P1183/M403/PE-S42/

D600/

X1183A/

P1283/M413/PE-X42/

EV-S60/

X1280/

V12X/AX316/P1383W/

V10S/

D603P/

P1283n/

P1510/

X1383WH/M423/PE-W42/

I/O connectors

AS201/

EV-S62T/

M413T/

M450/

V12W/AW316/P1380W/

X114/

X1283/

PE-X42G

PE-840

X1380WH/M420/PE-W40/

X1183/

D613/

V11W/AW216/H5380BD/

D603/

EV-X62

E230/HE-720

EV-S62

Power socket V V V V V

VGA IN V X X X X

VGA IN 1 X V V V V

VGA IN 2 X V V V V

VGA output X V V V V

3.5 mm audio jack

XV V VV

input 1

S-Video V V V V V

Composite video V V V V V

3.5 mm audio jack

XV V VV

input 2

3.5 mm audio jack

XV V VV

output

50

X113/

P1183/M403/PE-S42/

D600/

X1183A/

P1283/M413/PE-X42/

EV-S60/

X1280/

V12X/AX316/P1383W/

V10S/

D603P/

P1283n/

P1510/

English

X1383WH/M423/PE-W42/

I/O connectors

AS201/

EV-S62T/

M413T/

M450/

V12W/AW316/P1380W/

X114/

X1283/

PE-X42G

PE-840

X1380WH/M420/PE-W40/

X1183/

D613/

V11W/AW216/H5380BD/

D603/

EV-X62

E230/HE-720

EV-S62

RJ45 LAN input X X X V X

RS232 X V V V V

HDMI /MHL X X V V V

HDMI X X X X V

Mini USB x1 (for

VV V VV

firmware upgrade)

Note: Design and specifications are subject to change without

notice.

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English

Compatibility modes

A. VGA Analog

1 VGA Analog - PC Signal

Modes Resolution V.Frequency [Hz] H.Frequency [KHz]

VGA 640x480 60 31.5

640x480 72 37.9

640x480 75 37.5

640x480 85 43.3

640x480 120 61.9

SVGA 800x600 56 35.1

800x600 60 37.9

800x600 72 48.1

800x600 75 46.9

800x600 85 53.7

800x600 120 77.4

XGA 1024x768 60 48.4

1024x768 70 56.5

1024x768 75 60.0

1024x768 85 68.7

1024x768 120 99.0

SXGA 1152x864 70 63.8

1152x864 75 67.5

1152x864 85 77.1

1280X1024 60 64.0

1280X1024 72 77.0

1280X1024 75 80.0

1280X1024 85 91.1

QuadVGA 1280x960 60 60.0

1280x960 75 75.2

SXGA+ 1400x1050 60 65.3

UXGA 1600x1200 60 75.0

PowerBook G4 640x480 60 31.4

PowerBook G4 640x480 66.6(67) 34.9

PowerBook G4

800x600 60 37.9

PowerBook G4

1024x768 60 48.4

PowerBook G4 1152x870 75 68.7

PowerBook G4 1280x960 75 75.0

i Mac DV (G3) 1024x768 75 60.0

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2 VGA Analog - Extended Wide timing

Modes Resolution V.Frequency [Hz] H.Frequency [KHz]

WXGA 1280x768 60 47.8

English

1280x768 75 60.3

1280x768 85 68.6

1280x720 60 44.8

1280x720 120 92.9

1280x800 60 49.6

*1280x800-RB 119.909 101.6

1440x900 60 59.9

WSXGA+ 1680x1050 60 65.3

1920x1080

60 67.5

(1080P)

1366x768 60 47.7

WUXGA 1920x1200-RB 59.94 74.04

3 VGA Analog -Component Signal

Modes Resolution V.Frequency [Hz] H.Frequency [KHz]

480i 720x480(1440x480) 59.94 (29.97) 15.7

576i 720x576(1440x576) 50(25) 15.6

480p 720x480 59.94 31.5

576p 720x576 50 31.6

720p 1280x720 60 45.0

720p 1280x720 50 37.5

1080i 1920x1080 60(30) 33.8

1080i 1920x1080 50(25) 28.1

1080p 1920x1080 23.97/24 27.0

1080p 1920x1080 60 67.5

1080p 1920x1080 50 56.3

B. HDMI Digital

1 HDMI - PC Signal

Modes Resolution V.Frequency [Hz] H.Frequency [KHz]

VGA 640x480 60 31.5

640x480 72 37.9

640x480 75 37.5

640x480 85 43.3

640x480 120 61.9

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English

SVGA 800x600 56 35.1

800x600 60 37.9

800x600 72 48.1

800x600 75 46.9

800x600 85 53.7

800x600 120 77.4

XGA 1024x768 60 48.4

1024x768 70 56.5

1024x768 75 60.0

1024x768 85 68.7

1024x768 120 99.0

SXGA 1152x864 70 63.8

1152x864 75 67.5

1152x864 85 77.1

1280X1024 60 64.0

1280X1024 72 77.0

1280X1024 75 80.0

1280X1024 85 91.1

QuadVGA 1280x960 60 60.0

1280x960 75 75.2

SXGA+ 1400x1050 60 65.3

UXGA 1600x1200 60 75.0

PowerBook G4 640x480 60 31.4

PowerBook G4 640x480 66.6(67) 34.9

PowerBook G4

800x600 60 37.9

PowerBook G4

1024x768 60 48.4

PowerBook G4 1152x870 75 68.7

PowerBook G4 1280x960 75 75.0

i Mac DV (G3) 1024x768 75 60.0

2 HDMI - Extended Wide timing

Modes Resolution V.Frequency [Hz] H.Frequency [KHz]

WXGA 1280x768 60 47.8

1280x768 75 60.3

1280x768 85 68.6

1280x720 60 44.8

1280x720 120 92.9

1280x800 60 49.6

*1280x800-RB 119.909 101.6

1440x900 60 59.9

WSXGA+ 1680x1050 60 65.3

54

1920x1080

60 67.5

(1080P)

1366x768 60 47.7

English

WUXGA 1920x1200-RB 59.94 74.04

3 HDMI - Video Signal

Modes Resolution V.Frequency [Hz] H.Frequency [KHz]

480i 720x480(1440x480) 59.94 (29.97) 15.7

576i 720x576(1440x576) 50(25) 15.6

480p 720x480 59.94 31.5

576p 720x576 50 31.6

720p 1280x720 60 45.0

720p 1280x720 50 37.5

1080i 1920x1080 60(30) 33.8

1080i 1920x1080 50(25) 28.1

1080p 1920x1080 23.97/24 27.0

1080p 1920x1080 60 67.5

1080p 1920x1080 50 56.3

4 HDMI - 1.4a 3D Timing

H.Frequency

Modes Resolution V.Frequency [Hz]

[KHz]

720p (Frame Packing) 1280 x 720 50 37.5

720p (Frame Packing) 1280 x 720 60 45.0

1080p (Frame Packing ) 1920 x1080 24 27.0

720p (Frame Packing) 1280 x 720 50 37.5

720p (Frame Packing) 1280 x 720 60 45.0

1080i (Top and Bottom) 1920 x1080 50 (25) 28.1

1080i (Top and Bottom) 1920 x1080 60 (30) 33.8

1080p (Top and Bottom) 1920 x1080 24 27.0

1080p (Top and Bottom) 1920 x1080 50 56.3

1080p (Top and Bottom) 1920 x1080 60 67.5

720p (Side by Side (Half)) 1280 x 720 60 45.0

1080i (Side by Side (Half)) 1920 x1080 50 (25) 28.1

1080i (Side by Side (Half)) 1920 x1080 60 (30) 33.8

1080p (Side by Side (Half)) 1920 x1080 50 56.3

1080p (Side by Side (Half)) 1920 x1080 60 67.5

Horizontal scan rate:

15k-100kHz

Graphic source monitor

Vertical scan rate:

24-120 Hz

range limits

Max. pixel rate:

165 MHz

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English

C. MHL Digital

V.Frequency

H.Frequency

Modes Resolution

[Hz]

[KHz]

VGA 640x480 59.94/60 31.5

480i 720x480 (1440x480) 59.94/60 15.7

576i 720x576 (1440x576) 50(25) 15.6

480p 720x480 59.94/60 31.5

480p_2x 1440x480 59.94/60 31.5

576p 720x576 50 31.3

576p_2x 1440x576 50 31.3

720p 1280x720 59.94/60 45.0

720p 1280x720 50 37.5

1080i 1920x1080 60(30) 33.8

1080i 1920x1080 50(25) 28.1

1080p 1920x1080 23.97/24 27.0

1080p 1920x1080 25 28.1

1080p 1920x1080 29.97/30 33.8

Graphic source monitor

Horizontal scan rate: 15k-50 kHz

range limits

Vertical scan rate: 24-60 Hz

Max. pixel rate:

Digital: 75 MHz

Note: * Functions vary depending on model definition.