EXFO Photonic Solutions Div. FVA-600: 7 Warranty

7 Warranty: EXFO Photonic Solutions Div. FVA-600

Warranty 22

7 Warranty

General Information

EXFO Inc. (EXFO) warrants this equipment against defects in material and

workmanship for a period of three year from the d

ate of original shipment. EXFO also

wa

rrants that this equipment will meet applicable specifications under normal use.

During the warranty period, EXFO will, at its discretion, repair, replace, or issue

credit for any defective product, as well as verify and adjust the product free of

charge should the equipment need to be repaired or if the original calibration is

erroneous. If the equipment is sent back for verification of calibration during the

warranty period and found to meet all published specifications, EXFO will charge

standard calibration fees.

IMPORTANT

The warranty can become null and void if:

³ unit has been tampered with, repaired, or worked upon by

unauthorized individuals or non-EXFO personnel.

³ warranty sticker has been removed.

³ case screws, other than those specified in this guide, have been

removed.

³ case has been opened, other than as explained in this guide.

³ unit serial number has been altered, erased, or removed.

³ unit has been misused, neglected, or damaged by accident.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED,

OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT

SHALL EXFO BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL

DAMAGES.

Liability

EXFO shall not be liable for damages resulting from the use of the product, nor shall

be responsible for any failure in the performance of other items to which the

product is connected or the operation of any system of which the product may be a

part.

EXFO shall not be liable for damages resulting from improper usage or unauthorized

modification of the product, its accompanying accessories and software.

Exclusions

EXFO reserves the right to make changes in the design or construction of any of its

products at any time without incurring obligation to make any changes whatsoever

on units purchased. Accessories, including but not limited to fuses, pilot lamps,

batteries and universal interfaces (EUI) used with EXFO products are not covered by

this warranty.

This warranty excludes failure resulting from: improper use or installation, normal

wear and tear, accident, abuse, neglect, fire, water, lightning or other acts of nature,

causes external to the product or other factors beyond the control of EXFO.

IMPORTANT

EXFO will charge a fee for replacing optical connectors that were

damaged due to misuse or bad cleaning.

Certification

EXFO certifies that this equipment met its published specifications at the time of

shipment from the factory.

FVA-600 23

Warranty 24

Service and Repairs

EXFO commits to providing product service and repair for five years following the

date of purchase.

To send any equipment for service or repair:

1. Call one of EXFO’s authorized service centers (see EXFO Service Centers

Worldwide on page 25). Support personnel will determine if the equipment

requires service, repair, or calibration.

2. If equipment must be returned to EXFO or an authorized service center, support

personnel will issue a Return Merchandise Authorization (RMA) number and

provide an address for return.

3. If possible, back up your data before sending the unit for repair.

4. Pack the equipment in its original shipping material. Be sure to include a

statement or report fully detailing the defect and the conditions under which it

was observed.

5. Return the equipment, prepaid, to the address given to you by support

personnel. Be sure to write the RMA number on the shipping slip. EXFO will

refuse and return any package that does not bear an RMA number.

Note: A test setup fee will apply to any returned unit that, after test, is found to

meet the applicable specifications.

After repair, the equipment will be returned with a repair report. If the equipment is

not under warranty, you will be invoiced for the cost appearing on this report. EXFO

will pay return-to-customer shipping costs for equipment under warranty. Shipping

insurance is at your expense.

Routine recalibration is not included in any of the warranty plans. Since

calibrations/verifications are not covered by the basic or extended warranties, you

may elect to purchase FlexCare Calibration/Verification Packages for a definite

period of time. Contact an authorized service center (see EXFO Service Centers

Worldwide on page 25).

EXFO Service Centers Worldwide

If your product requires servicing, contact your nearest authorized service center.

EXFO Headquarters Service Center

400 Godin Avenue

1 866 683-0155 (USA and Canada)

Quebec (Quebec) G1M 2K2

Tel.: 1 418 683-5498

CANADA

Fax: 1 418 683-9224

quebec.service@exfo.com

EXFO Europe Service Center

Omega Enterprise Park, Electron Way

Tel.: +44 2380 246810

Chandlers Ford, Hampshire S053 4SE

Fax: +44 2380 246801

ENGLAND

europe.service@exfo.com

EXFO Telecom Equipment

(Shenzhen) Ltd.

3rd Floor, Building 10,

Tel: +86 (755) 2955 3100

Yu Sheng Industrial Park (Gu Shu Crossing),

Fax: +86 (755) 2955 3101

No. 467,

beijing.service@exfo.com

National Highway 107,

Xixiang, Bao An District,

Shenzhen, China, 518126

FVA-600 25

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