EXFO Photonic Solutions Div. FVA-600: 6 Troubleshooting

Troubleshooting 20

Contacting the Technical Support Group

To obtain after-sales service or technical support for this product, contact EXFO at

one of the following numbers. The Technical Support Group is available to take your

calls from Monday to Friday, 8:00 a.m. to 7:00 p.m. (Eastern Time in North America).

For detailed information about technical support, visit the EXFO Web site at

www.exfo.com.

Technical Support Group

400 Godin Avenue

1 866 683-0155 (USA and Canada)

Quebec (Quebec) G1M 2K2

Tel.: 1 418 683-5498

CANADA

Fax: 1 418 683-9224

support@exfo.com

To accelerate the process, please have information such as the name and the serial

number (see the product identification label—an example is shown below), as well

as a description of your problem, close at hand.

P/N

**************** A

Ver.

Mfg.

S/N

542392-3D

January 2020

date

465 Godin Avenue

Made in Canada QST442B

Vanier (Quebec) G1M 3G7 CANADA

FVA-600-X-XX

Fiber code

Connector code

When contacting the technical support team, you may be asked to indicate the

version number for the unit and the date at which the latest calibration was

performed.

To view information about the unit:

Step

1. When the unit is on, press and hold and .

Select

Size

2. Use the arrow buttons to switch between the software version number and

calibration date.

3. Press to return to the normal mode.

YY-MM.DD

Software

version

number