Beko WKD 75100: 8 Troubleshooting

8 Troubleshooting

Problem Cause Explanation / Suggestion

Machinemayhave

Program

switched to self

Resetyourmachinebypressing“Start/Pause/

cannot be

protection mode due to

Cancel”buttonfor3seconds.(see,Cancelling

started or

an infrastructure problem

aProgram)

selected.

(such as line voltage,

waterpressure,etc.).

There may be some water

in your machine when you

Water in the

receive it. This is from the

It is not harmful to your machine.

machine.

quality control process

and is normal.

Be sure the seals of the water inlet hoses are

There is water

securely fitted.

There might be problems

coming from

Tightly attach the drain hose to the waste pipe

with hoses or the pump

the bottom of

or sink.

filter.

the machine.

Makesurethatthepumpfilteriscompletely

closed.

Tap may be turned off. Opentheinletwatertapsfully.

Water inlet hose might be

Straighten the water intake hose.

Machinedoes

bent.

not fill with

Water inlet filter might be

water.

Clean the water intake filter.

clogged.

The door may be ajar. Close the door.

Water outlet hose might

Clean or straighten the hose.

Machinedoes

be clogged or twisted.

not discharge

Pumpfiltermaybe

water.

Clean the pump filter.

clogged.

Machinefeetmight

Adjust the machine feet.

require adjustment.

Transportation safety

bolts might have not been

Remove the transportation safety bolts.

removed.

There may be a small

Machine

amount of laundry in the

Add more laundry to the machine.

vibrates or

machine.

shakes.

The machine may be

overloaded or the clothes

Reduce the amount of laundry in the machine

may be distributed

or balance the load by hand.

unevenly.

There machine might be

Ensure that nothing touches the machine.

touching a solid surface

Machine

stopped

Machinecanstop

It will resume operating when the voltage is

shortly after

temporarily due to low

back to the normal level.

the program

voltage.

started.

The water

being taken

Improper position of the

Connect the water draining hose as described

in is directly

drain hose.

in the operation manual.

discharged.

No water can

This is not a problem. The

be seen in

water level is not visible

the machine

from the outside of the

during

machine.

washing.

Water level might be

above the lower level of

Runeitherthe“Pump”or“Spin”program.

the door.

Machinemightbeheating

up the water or it may be

Wait until the process is over.

The door is

at the spinning cycle.

jammed.

Due to electrical safety

mechanism, the door can

only be opened a few

Wait until the process is over.

minutes after the program

has stopped.

Machinefills

with water

Inside of machine may be

For safety reasons, water should be cycled in

when a

hot.

and out a couple times.

process is

cancelled.

The machine will wait until there is a sufficient

Water pressure may be

amount of water, which may lengthen the

low.

washing time to avoid poor washing results due

to insufficient water.

Supply voltage may be

Washing time is lengthened to avoid poor

low.

washing results when the supply voltage is low.

Cycle time lengthens to heat up the water when

Input temperature of

the input water is cold. Also, washing time can

water may be low.

be lengthened to avoid poor washing results.

Washing time

takes longer

The automatic spin correction system might

than the time

have been activated due to the unbalanced

specified in the

distribution of the laundry in the drum.

manual

The laundry in the drum may be clustered

There may be an

(bundledlaundryinabag).Laundryshouldbe

imbalance of laundry in

rearranged and re-spun.

the machine.

No spinning is performed when the laundry is

not evenly distributed in the drum to prevent

any damage to the machine and to its

environment.

Number of rinses and/

Water amount is increased to obtain a

or amount of rinse water

better rinse and a rinse cycle is added when

might have increased.

necessary.

In the case of a paused

countdown while taking in

The machine will wait until there is a sufficient

water:

amount of water to avoid poor washing results

Timer will not countdown

due to lack of water. Then the timer will start to

until the machine is filled

count down.

with the correct amount

of water.

In the case of a paused

countdown at the heating

step:

It continuously

Time will not count

washes.

down until the selected

Remaining

temperature for the

time does not

program is reached

count down.

The automatic spin correction system might

have been activated due to the unbalanced

In the case of a paused

distribution of the laundry in the drum.

countdown at the

The laundry in the drum may be clustered

spinningstep:

(bundledlaundryinabag).Laundryshouldbe

There may be an

rearranged and re-spun.

imbalance of laundry in

No spinning is performed when the laundry is

the machine.

not evenly distributed in the drum to prevent

any damage to the machine and to its

environment.

The automatic spin correction system might

have been activated due to the unbalanced

distribution of the laundry in the drum.

It continuously

The laundry in the drum may be clustered

spins.

There may be an

(bundledlaundryinabag).Laundryshouldbe

Remaining

imbalance of laundry in

rearranged and re-spun.

time does not

the machine.

No spinning is performed when the laundry is

count down.

not evenly distributed in the drum to prevent

any damage to the machine and to its

environment.

The automatic spin correction system might

have been activated due to the unbalanced

There may be an

distribution of the laundry in the drum.

imbalance of laundry in

The laundry in the drum may be clustered

the machine. Therefore,

(bundledlaundryinabag).Laundryshouldbe

the program might have

rearranged and re-spun.

been completed without

No spinning is performed when the laundry is

It did not spin.

spinning.

not evenly distributed in the drum to prevent

any damage to the machine and to its

environment.

The machine will not

- Check the filter.

spin if the water has not

- Check the drain hose.

completely drained.

- Using insufficient

amount of detergent for a

long time,

- Use the recommended amount of detergent

- Washing at low

appropriate for water hardness and the laundry.

Washing

temperatures for a long

- Select the proper temperature for the laundry

performance is

time,

to be washed.

poor:

- Using insufficient

- If the water hardness is high, using an

Laundry turns

amount of detergent for

insufficient amount of detergent can cause

gray

hard waters (soil can stick

laundry to turn gray over time.

tothelaundry),

- It is difficult to eliminate such grayness once

- Using excessive amount

it occurs.

of detergent (detergent

cansticktothelaundry).

Insufficient amount of

Use recommended amount of detergent

detergent used.

appropriate for the laundry.

Washing

Excessive laundry loaded

performance is

Do not load the machine in excess.

into machine

poor:

Stain could not

Wrong program and

Select the proper program and temperature for

be removed,

temperature might have

the laundry to be washed.

not cleaned.

been selected.

Laundry

Improper detergent may

could not be

have been used.

whitened.

Wrong type of detergent

Putthedetergentinthecorrectcompartment.

used.

Do not mix detergent with bleaching agents.

Such odors and bacteria layers may be formed

on the drum as a result of continuous washing

at lower temperatures and/or in short programs.

Washing

Leave the detergent dispenser drawer as well

performance is

Oilyaccumulationsonthe

as the loading door of the machine ajar after

poor:

drum may have stuck to

each washing. Thus, a humid environment

Oilystains

the laundry.

favorable for bacteria cannot be created inside

appear on

the machine.

laundry.

Machinemustbeoperatedemptyeitherat

60°C or 90°C program with detergent every 6

months.

Washing

Oilyaccumulationsonthe

Machinemustbeoperatedemptyeitherat

performance is

drum may have stuck to

60°C or 90°C program with detergent every 6

poor:

the laundry.

months.

Bad odor

Excessive laundry might

Do not overload the machine.

have been loaded in.

Detergent may have

Store detergent in a closed and dry place. Do

Color of the

gotten damp.

not keep them under high temperatures.

clothes faded.

Select the proper program and temperature

A higher temperature

according to the type and soiling degree of the

might have been selected.

laundry.

The amount, brand and

storage conditions of the

Store detergent in a closed and dry place. Do

detergent used might not

not keep them under high temperatures.

be appropriate.

If detergent is put in the prewash compartment

Detergent might have

although prewash cycle is not selected, the

been put in the wrong

machine can take this detergent during rinsing

compartment.

or softener step.

Machinefiltermaybe

Check the filter.

It does not

clogged.

rinse well.

Drain hose may be folded. Check the drain hose.

There may be an imbalance of laundry in the

machine.

The laundry in the drum may be clustered

(bundledlaundryinabag).Laundryshouldbe

Intermediate spins may be

rearranged and re-spun.

skipped.

No spinning is performed when the laundry is

not evenly distributed in the drum to prevent

any damage to the machine and to its

environment.

If the water hardness is higher, using insufficient

Insufficient amount of

amount of detergent can cause the laundry to

detergent used.

become stiff in time. Use appropriate amount of

detergent according to the water hardness.

If detergent is put in the prewash compartment

Clothes

The detergent may have

although prewash cycle is not selected, the

stiffened.

been placed into the

machine can take this detergent during rinsing

wrongcompartment;the

or softener step.

detergent may be mixed

Softener should not come into contact with

with the softener.

detergent when being added.

Wash and clean the drawer with hot water.

If the water hardness is higher, using insufficient

Insufficient amount of

amount of detergent can cause the laundry to

detergent used.

become stiff in time. Use appropriate amount of

detergent according to the water hardness.

Clothes do not

If detergent is put in the prewash compartment

smell like the

The detergent may have

although prewash cycle is not selected, the

softener.

been placed into the

machine can take this detergent during rinsing

wrongcompartment;the

or softener step.

detergent may be mixed

Softener should not come into contact with

with the softener.

detergent when being added.

Wash and clean the drawer with hot water.

Detergent may have been

Dry the detergent drawer before putting in

put in wet dispenser

detergent.

drawer.

Detergent may have

Store detergent in a closed and dry place. Do

gotten damp.

not keep them under high temperatures.

Detergent

Water pressure might be

residue in the

low

dispensing

The detergent in the main

drawer.

Thedetergentdispenseroutlet(holes)mayhave

wash compartment might

a problem.

have gotten wet while

There might be problems with the detergent

taking in the prewash

dispenser valves.

water..

Detergent might be mixed

Softener should not come into contact with

with the bleaching agent.

detergent when being added.

Excessive laundry might

Do not load the machine in excess.

have been loaded in.

There is

Wrong program and

Select the proper program and temperature for

detergent left

temperature might have

the laundry to be washed.

on the laundry.

been selected.

Wrong detergent may

Use wool detergents for woolens.

have been used.

Youmaynotbeusing

proper detergent for

Use only automatic washing machine

automatic washing

detergents in your washing machine.

machines.

Excessive amount of

detergent may have been

Use only sufficient amount of detergent.

used.

Too much detergent

may have been used for

Use only sufficient amount of detergent.

a small amount of lightly

soiled laundry.

Detergent may have been

Store detergent in a closed and dry location. Do

stored improperly.

not store in excessively hot places.

There is too

Type of material being

much foam.

washed (lace items will

Use smaller amounts of detergent for lace

cause excessive foam due

items.

totheirmeshedstructure).

If you put detergent in the prewash

Detergent might have

compartment although you have not selected

been put in the wrong

a prewash cycle, the machine can take this

compartment.

detergent during rinsing or softener step.

Youmayhaveaddedtoomuchsoftener.

The detergent dispenser might be problematic.

Softener being released

Water may be siphoned (pulling the softener

early.

intothewasherearly)duringthefillorrinse

cycles.

There might be problems with the valves.

The plug might not be

plugged in the mains

Check the plug.

outlet.

Fuse may have blown. Check the fuse.

Machinedoeswork.

Nothing is displayed on

Electricity may be cut

Check the supply power.

the screen.

off.

The“On/Off”button

might have not been

Pressthisbutton.

pressed.

The machine did not

start after the program

The front door may be

was selected and the

ajar.

“Start/Pause/Cancel”

button was pressed.

The Rinse Symbol

amongsttheProgram

Youcanrestartyourmachineby

Indicator Symbols is

Water may have been

pressingthe“Start/Pause/Cancel”

flashing. (Subject to the

cut off.

button for a short time after ensuring

model of your machine,

that the water is not cut off.

water cut-off symbol

maylightuptoo)