Lenovo IdeaPad S10 FR: Frequently.Asked.Questions

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OneKey Rescue System 6.0 V1.0 EN 147001728

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Frequently.Asked.Questions

This chapter contains a glossary of terms and outlines frequently asked 

questions about Lenovo OneKey Recovery.

The topics are:

See Glossary 

See Backing Up Your Data 

See Recovering Your Data 

See Using Recovery Disc(s) 

See Back Up My Data Feature 

See Others 

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Glossary

Term

Definition

Restore 

to factory 

default

Restores the system partition (C drive) back to the 

factory initial status. However, once you do this, you 

will not be able to restore to a backed up state created 

after you began using your computer. Therefore, it is 

recommended that you back up your critical data on the 

system partition (C drive) before proceeding.

Full 

backup

A full backup is a backup of the entire system partition. 

You will need to perform a full back up before you can 

run incremental back up. The backed up data will be 

saved in the default location. You can also specify the 

location to another path.

Incremental 

backup

An incremental backup is a backup of your data based on 

previous backed up file, backing up only the new/different 

data. Incremental backup can save hard disk space and 

back up time. For ease of management, the incremental 

backup file can only be saved to the default location.

Create 

recovery 

disc

Burn the backed up system partition data to discs and 

create recoverable disc(s). This allows you to recover 

your current system status even if you replace your hard 

disk in the future.

Back up 

my data

Copies your data to other storage devices, such as a 

removable drive or a network server, so that you can 

retrieve the data easily under system failure.

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Backing.Up.Your.Data

1. Why can’t I run full back up? 

The possible causes are:

Case 1 

: you are not currently using a Windows operating 

system (XP/Vista). 

Case 2 

: there is not enough space to store the backed up data. 

You will need to free more hard disk space on your system 

partition (C drive). 

Case 3 

: if you are backing up your data to a CD/DVD, make 

sure you are using compatible burning devices. 

Case 4 

: if you are burning backed up files to CD/DVD, make 

sure the burning devices are compatible with the CD/DVD 

discs. 

2. Why can’t I run incremental back up? 

The possible causes are:

Case 1 

: you didn’t run full backup in the default path. Please 

make sure you ran full back up in this path before runing 

incremental backup. 

Case 2 

: you didn’t select the default path for incremental 

back up. Incremental backed up files can be only saved to the 

default path. Please do not specify a different location. 

Case 3 

: the free disk space for the default location is 

insufficient. Please free more space on that hard drive. 

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3. What can I do if the back up process fails? 

If you can start the back up feature without a problem, but it fails 

during the back up process, please try the following steps:

Close other applications, then restart the backup process. 

Check if the destination media is damaged, try to select another 

path and then try again.

Recovering.Your.Data

1. When do I need to use the Restore to Factory Default feature? 

You can use this feature when your system fails or you need to 

re-install your operating system. This will restore your computer 

back to the initial status when you first booted up your computer 

after receiving it from the store. By doing this, the data on your 

system partition will be restored to the factory default. If there 

is critical data on your current partition, please back it up before 

you run this recovery feature.

2. Why can’t I use the Restore to Factory Default feature? 

If your system partition was modified, such as the partition size 

or the drive capacity of C was changed by another partition 

utility, you will not be able to use the Restore to Factory Default 

feature. Therefore, we suggest that you don’t change the size of 

that partition to make sure the Restore to Factory Default feature 

is workable under any circumstance.

1.

2.

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3. What can I do if the recovery process fails? 

If you can start the recovery feature without a problem, but it fails 

during the recovery process, this may be caused by one of the 

following reasons:

The backed up files were damaged 

The disc(s) were physically damaged 

Other unknown issues 

In this case, please select other backed up files and try to recover 

them. If it still doesn’t work, you can use Restore to Factory 

Default feature to restore your system partition to factory default. 

Please note your data on system partition will be lost during this 

restore process.

4. Why can’t I find the backed up files during recovery process? 

In OneKey Rescue System, the disk partition structure is different 

from Windows system. Therefore you may not be able to find the 

backed up data in the Windows backup path. In this case, you can 

change to another disk partition and try to locate backed up data 

in the folders of other partitions, then continue to complete the 

recovery process.

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Using.Recovery.Disc(s)

1. How can I create the recovery discs for my current system? 

You can use Create Full Backup feature in OneKey Recovery’s 

Backup section, then choose back up to discs.

2. Why can’t the recovery disc(s) recover the entire hard disk drive?

The recovery discs include the backed up files of the system 

partition (c partition), instead of the backed up files of entire hard 

disk drive. Therefore you can’t recover the entire hard disk with 

the recovery discs you created.

3. Why can’t I use the recovery disc(s)? 

When you create recovery discs, please use reliable discs, or 

the backed up data may be damaged. 

When you use the recovery discs, please follow the instructions 

to insert backup discs. 

Back.Up.My.Data.Feature

1. When do I need to use the Back Up My Data feature? 

When your system fails or is unable to boot up, you can use Back 

Up My Data feature to retrieve the data you need immediately 

from your PC.

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Others

1. How do I access the Lenovo OneKey Rescue System?

You can press OneKey Rescue System key   to activate Lenovo 

OneKey Rescue when your PC is turned off. You cannot only 

use system recovery features, but also use other applications like 

system recovery, virus detection and cleaning to protect your 

computer.

2. Why can’t System Repair fix system partition data completely?

System Repair feature can only fix important system kernel files 

to ensure the system can boot up normally. It will not repair all 

data files.

3. Why does System Repair always prompt me that system kernel 

files need to be repaired when using OneKey Rescue System?

Please make sure you have installed Windows Vista SP1 or 

Windows XP SP2 on your system.

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