Акку-Чек Перформа Нано: Chapter 5: Maintenance and Troubleshooting

Maintenance and Troubleshooting

The meter needs little or no maintenance with normal use. It automatically tests its

own systems every time you turn it on and lets you know if something is wrong.

If you drop the meter or think it is not giving accurate results, call Roche.

To make sure the display is working properly, turn the meter off, then press and hold

to see the complete display. All the segments should be clear and look exactly like

the picture below. If not, call Roche.

62

OR

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Screen Messages and Troubleshooting

Never make treatment decisions based on an error message. If you

have any concerns, call Roche.

The meter will not turn on or the display is blank.

Batteries are dead – •

Insert new batteries

Display is damaged – •

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Call Roche

Meter is defective – •

Call Roche

Extreme temperatures – •

Move the meter to a more temperate area

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Battery power is low.

The meter is ready for

Change the batteries

you to insert a test strip.

soon.

The meter is in

The meter is ready for a

set-up mode, waiting

drop of blood or control

for you to change or

solution.

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confi rm settings.

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Blood glucose may be

higher than the

measuring range of

the system.

A pre-meal marker was

OR

assigned to this test

Blood glucose may be

result.

lower than the

measuring range of

the system.

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A pre-meal marker was

A post-meal marker

assigned to this test

OR

was assigned to this

OR

result and the post-meal

test result.

reminder has been

activated.

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Blood glucose is

A general marker

below the defi ned

OR

was assigned to

OR

hypoglycemia

this test result.

(low blood

glucose) level.

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The meter is not

The test strips will expire

coded or the code

at the end of the current

chip is not inserted.

month. Before the end of

Turn off the meter

the month, insert a new

and recode it.

code chip from a new

box of test strips and

ensure the code chip

number matches the

code number on the test strip container.

Make sure the time and date in the meter

are correct.

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The test strip is

Your blood glucose

damaged. Remove the

may be extremely high

test strip and reinsert it,

or a meter or a test

or replace it if

strip error has

damaged. Or the code

occurred. If this

chip is incorrect. Turn

confi rms how you feel,

off the meter and insert

contact your healthcare

a new code chip. If the

professional

message reappears,

immediately. If it does not confi rm how

call Roche.

you feel, repeat the test and refer to

Chapter 2, “Unusual Test Results.” If this

The code chip is

does not confi rm the way you feel, run a

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incorrect. Turn off the

control test with your control solution

meter and insert a new

and a new test strip. If the control result

code chip. If this does

is within the acceptable range, review

not fi x the problem, call

the proper testing procedure and repeat

Roche.

your blood glucose test with a new test

strip. If the E-3 code still appears for

your blood glucose test, your blood

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glucose result may be extremely high

The code chip is from an

and above the system’s reading range.

expired lot of test strips.

Contact your healthcare professional

Ensure the code chip

immediately. If the control result is not

number matches the

within the acceptable range, see

code number on the test

Chapter 4, “Understanding Out-of-Range

strip container. Remove

Control Test Results.”

the code chip and enter

the set-up mode to

Not enough blood or

ensure the time and date in the meter

control solution was

are correct.

drawn into the test

strip for measurement

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or was applied after the

test had started.

Discard the test strip

and repeat the test.

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Blood or control solution

The temperature is

was applied to the test

above or below the

strip before the fl ashing

proper range for the

drop symbol appeared

system. Move to an

on the display. Discard

area within the

the test strip and repeat

temperature range

the test.

indicated for test strip

use in the test strip

An electronic error

package insert, wait fi ve minutes, and

occurred or, in rare

repeat the test. Do not artifi cially heat or

cases, a used test strip

cool the meter.

was removed and

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reinserted. Turn the

The batteries are

meter off and on, or

almost out of power.

take the batteries out

Change the batteries

for 20 seconds and

now.

reinsert them. Perform a blood glucose

or control test. If the problem persists,

call Roche.

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