Toshiba External SuperMulti Drive: Troubleshooting
Troubleshooting: Toshiba External SuperMulti Drive
Table of contents
- Conventions
- Checking the components Safety Instructions
- CAUTION CAUTION
- System Requirements You need to have a PC with the following specifications:
- The Grand Tour Front View Back View
- Features Versatile Multimedia Features DVD Recommended Disc Types
- CD Recommended Disc Types Buffer underrun free technology Reading / Recording Speed
- Installing Connecting to your computer
- Removing the USB Converter Cable Device Driver Checking for USB2.0 and Installing a USB Driver
- Confirming the Installation of the Device Driver Confirming Use [Device Manager] General Use How to Use the Drive How to Use a Horizontally Installed Drive
- How to Use DVD±R/RW and Other Discs
- Storing/Cleaning Storing the Disc Cleaning the Disc When the LED blinks
- Specification
- Description on Laser specification
- Troubleshooting
- Caution: Possible Error Problem Meaning / Solution
- The write speed for a disc can be restricted if: 1. The disc has bad properties data and/or there are other discs with different properties available under the same ID.
- TOSHIBA’s Standards for Write Speed Restriction. Copyright Statement Disclaimer Trademarks
- Regulatory Statements FCC information FCC notice “Declaration of Conformity Information” FCC Conditions Contact
- Industry Canada Requirement CE Compliance Working Environment
- Additional Environments not Related to EMC REACH Following information is only for EU-member states:
EN-18
User’s Manual
TOSHIBA External SuperMulti Drive
Troubleshooting
Problem
Meaning / Solution
The eject key is not
working properly.
See if the Drive is on.
If the disc still won’t eject with the power on,
remove USB cable and insert an a slender
object (about 15mm) such as a
straightened paper clip into the emergency
eject hole to open.
The PC is not working
properly.
See if the drive is properly connected to the
PC.
See if the floppy disc remains in the PC.
The drive is not
working properly.
See if the drive is connected properly to the
PC.
See if the device drive program has been
installed properly.
No sound is heard from
an audio CD.
Check that the sound card is operational.
Check the condition of the CD and wipe the
surface of the CD clean before use.
The computer doesn’t
recognize the drive.
USB cable is not connected properly
between the computer USB port and the
drive.
Ensure that both connectors of the USB
cable is properly connected to the USB
ports on the computer and the drive.
Can be an OS problem. Try to reinstall the
Windows OS program.
