HP 8270: Scanner has stopped working properly Paper jams Additional troubleshooting information Scanner operation problems
Scanner has stopped working properly Paper jams Additional troubleshooting information Scanner operation problems: HP 8270
Table of contents
- How to use the scanner Scanner setup Where to get additional information How to use the HP Photosmart Software
- Front panel and accessories overview Front panel buttons
- Chapter 1 Transparent materials adapter (TMA) Automatic document feeder (ADF) Scanning overview Scan from the scanner front panel buttons Scan from HP Solution Center
- Scan from other software programs Select original type–document or picture Scan documents Scan pictures
- Scan multiple pictures with one scan Scan text for editing Save a document to a drive, disk, or CD
- E-mail a scanned document or picture Make copies
- Cancel a scan in progress Change scan settings Use the Power Save button
- How to scan from the automatic document feeder (ADF) Choose acceptable media for the ADF Load originals in the ADF
- Scan two-sided documents from the ADF Make copies from the ADF
- How to scan from the transparent materials adapter (TMA) Tips for scanning transparent items Scan slides
- Chapter 3
- Scan negatives
- Chapter 3
- Care and maintenance Clean the scanner glass Clean the transparent materials adapter (TMA) Clean and maintain the automatic document feeder (ADF)
- Clean the ADF scan glass Maintain the ADF Order maintenance and scanner supplies
- Troubleshooting 5 Scanner installation or setup problems Uninstall and reinstall the software Check the cables
- Cable type Action Scanner initialization or hardware problems Scanner is off Reset the scanner Test the scanner hardware
- Scanner has stopped working properly Paper jams Additional troubleshooting information Scanner operation problems
- Scanner will not turn on Scanner lamp stays on Scanner does not scan right away Buttons appear not to work
- Resolve issues with scanning documents or text (OCR) Scanned image is fuzzy Scanner is scanning items very slowly Scanner glass needs to be cleaned
- Slides, negatives, and TMA issues The image cannot be enlarged Incorrect colors print, or the image is too light or dark Dots or streaks appear in the scanned image The scanned images are dark The TMA does not work at all
- No light or only dim light is visible in the TMA after selecting slides or negatives in the Scan dialog box
- Product support 6 Accessibility Web site HP Scanjet Web site Support process
- Regulatory information and 7 product specifications Scanner specifications
- Name Description Transparent materials adapter (TMA) specifications Automatic document feeder (ADF) specifications
- Environmental specifications for the scanner, ADF, and TMA
correctly connected, verify that the scanner is turned on, and then test the scanner by
following these steps:
1. Disconnect the USB cable and power cable from the scanner.
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2. Reconnect the USB cable and power cable to the scanner.
The carriage on the scanner will move forward and backward approximately 25 mm (1
inch), and the lamp will turn on. The front panel display message will change from
Processing to Ready.
If the carriage does not move and the scanner lamp does not turn on, a problem might
exist with the scanner hardware. See Product support on page 26.
Scanner has stopped working properly
If the scanner stops scanning, complete the following steps, in order. After each step,
start a scan to see if the scanner is working. If the problem continues, proceed with
the next step.
1. A cable might be loose. Ensure that both the USB cable and power cable are
securely connected.
2. Unplug the scanner power cable from the power source, wait 60 seconds, and
then plug it back in.
3. Reboot your computer.
4. If the problem persists, you might need to uninstall and reinstall the scanner
software. See Uninstall and reinstall the software on page 19.
If the scanner still does not work, visit www.hp.com/support or contact HP Customer
Support.
Paper jams
If misfeeds are occurring frequently, follow these steps:
1. Clean the feed-roller assembly manually. See Clean and Maintain the ADF in the
Care and maintenance section of the HP Scanjet 8270 Document Flatbed
Scanner onscreen Help for more details.
2. See the onscreen Help for information about resolving other ADF problems.
3. If misfeeds continue, order and install the ADF Roller Replacement kit. The ADF
Roller Replacement kit contains a roller mechanism, a separation pad, new
screws for the separation pad and replacement instructions (see Order
maintenance and scanner supplies on page 18 for more information).
Additional troubleshooting information
To solve other problems with the scanner, see the onscreen help. To gain access to
the help, open HP Solution Center, click the tab for the scanner, and then click
Onscreen Guide.
Scanner operation problems
User Guide
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