HP 8270: Cable type Action Scanner initialization or hardware problems Scanner is off Reset the scanner Test the scanner hardware
Cable type Action Scanner initialization or hardware problems Scanner is off Reset the scanner Test the scanner hardware: HP 8270
Table of contents
- How to use the scanner Scanner setup Where to get additional information How to use the HP Photosmart Software
- Front panel and accessories overview Front panel buttons
- Chapter 1 Transparent materials adapter (TMA) Automatic document feeder (ADF) Scanning overview Scan from the scanner front panel buttons Scan from HP Solution Center
- Scan from other software programs Select original type–document or picture Scan documents Scan pictures
- Scan multiple pictures with one scan Scan text for editing Save a document to a drive, disk, or CD
- E-mail a scanned document or picture Make copies
- Cancel a scan in progress Change scan settings Use the Power Save button
- How to scan from the automatic document feeder (ADF) Choose acceptable media for the ADF Load originals in the ADF
- Scan two-sided documents from the ADF Make copies from the ADF
- How to scan from the transparent materials adapter (TMA) Tips for scanning transparent items Scan slides
- Chapter 3
- Scan negatives
- Chapter 3
- Care and maintenance Clean the scanner glass Clean the transparent materials adapter (TMA) Clean and maintain the automatic document feeder (ADF)
- Clean the ADF scan glass Maintain the ADF Order maintenance and scanner supplies
- Troubleshooting 5 Scanner installation or setup problems Uninstall and reinstall the software Check the cables
- Cable type Action Scanner initialization or hardware problems Scanner is off Reset the scanner Test the scanner hardware
- Scanner has stopped working properly Paper jams Additional troubleshooting information Scanner operation problems
- Scanner will not turn on Scanner lamp stays on Scanner does not scan right away Buttons appear not to work
- Resolve issues with scanning documents or text (OCR) Scanned image is fuzzy Scanner is scanning items very slowly Scanner glass needs to be cleaned
- Slides, negatives, and TMA issues The image cannot be enlarged Incorrect colors print, or the image is too light or dark Dots or streaks appear in the scanned image The scanned images are dark The TMA does not work at all
- No light or only dim light is visible in the TMA after selecting slides or negatives in the Scan dialog box
- Product support 6 Accessibility Web site HP Scanjet Web site Support process
- Regulatory information and 7 product specifications Scanner specifications
- Name Description Transparent materials adapter (TMA) specifications Automatic document feeder (ADF) specifications
- Environmental specifications for the scanner, ADF, and TMA
Chapter 5
(continued)
Cable type Action
USB cable The USB cable is connected between the scanner and the
computer.
● Use the cable that was included with the scanner.
Another USB cable might not be compatible with the
scanner.
● Ensure that the USB cable is securely connected
between the scanner and the computer.
For additional USB troubleshooting information, see
www.hp.com/support, select your country/region, and then
use the search tool to find USB troubleshooting topics.
ADF cable The ADF cable is connected between the ADF in the scanner
lid and the scanner base.
Ensure the cable is securely connected in the back of the
scanner.
Scanner initialization or hardware problems
This section contains solutions for initialization and hardware problems.
Scanner is off
If the power LED is not lit, the scanner is off. To turn the scanner on:
1. Make sure the power cable is plugged into a power source.
2. Press the Power Save button (
).
Reset the scanner
If you receive an error message similar to “Scanner initialization failed” or “Scanner
not found” when trying to use the scanner, follow these steps:
1. Close the HP software, if it is open.
2. Disconnect the cable that connects the scanner to the computer.
3. Unplug the scanner power cable from the power source.
4. Turn the computer off, wait 60 seconds, and then turn the computer on again.
5. Plug the scanner power cable into the power source.
6. Reconnect the cable that connects the computer and the scanner.
– Make sure that the USB cable is connected to the back of the scanner
correctly. The USB symbol on the end of the cable (the connector) should be
facing up. When connected correctly, the USB connector will feel slightly
loose. When connected incorrectly, the USB plug will feel overly tight.
– Try connecting the USB cable to a different USB port on your computer.
Test the scanner hardware
If you think that the scanner has a hardware problem, verify that the cables are firmly
connected to the scanner, the computer, and the power source. If the cables are
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HP Scanjet 8270 Document Flatbed Scanner
