HP 8270: Product support 6 Accessibility Web site HP Scanjet Web site Support process
Product support 6 Accessibility Web site HP Scanjet Web site Support process: HP 8270
Table of contents
- How to use the scanner Scanner setup Where to get additional information How to use the HP Photosmart Software
- Front panel and accessories overview Front panel buttons
- Chapter 1 Transparent materials adapter (TMA) Automatic document feeder (ADF) Scanning overview Scan from the scanner front panel buttons Scan from HP Solution Center
- Scan from other software programs Select original type–document or picture Scan documents Scan pictures
- Scan multiple pictures with one scan Scan text for editing Save a document to a drive, disk, or CD
- E-mail a scanned document or picture Make copies
- Cancel a scan in progress Change scan settings Use the Power Save button
- How to scan from the automatic document feeder (ADF) Choose acceptable media for the ADF Load originals in the ADF
- Scan two-sided documents from the ADF Make copies from the ADF
- How to scan from the transparent materials adapter (TMA) Tips for scanning transparent items Scan slides
- Chapter 3
- Scan negatives
- Chapter 3
- Care and maintenance Clean the scanner glass Clean the transparent materials adapter (TMA) Clean and maintain the automatic document feeder (ADF)
- Clean the ADF scan glass Maintain the ADF Order maintenance and scanner supplies
- Troubleshooting 5 Scanner installation or setup problems Uninstall and reinstall the software Check the cables
- Cable type Action Scanner initialization or hardware problems Scanner is off Reset the scanner Test the scanner hardware
- Scanner has stopped working properly Paper jams Additional troubleshooting information Scanner operation problems
- Scanner will not turn on Scanner lamp stays on Scanner does not scan right away Buttons appear not to work
- Resolve issues with scanning documents or text (OCR) Scanned image is fuzzy Scanner is scanning items very slowly Scanner glass needs to be cleaned
- Slides, negatives, and TMA issues The image cannot be enlarged Incorrect colors print, or the image is too light or dark Dots or streaks appear in the scanned image The scanned images are dark The TMA does not work at all
- No light or only dim light is visible in the TMA after selecting slides or negatives in the Scan dialog box
- Product support 6 Accessibility Web site HP Scanjet Web site Support process
- Regulatory information and 7 product specifications Scanner specifications
- Name Description Transparent materials adapter (TMA) specifications Automatic document feeder (ADF) specifications
- Environmental specifications for the scanner, ADF, and TMA
Product support
6
Accessibility Web site
Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/
accessibility/prodserv.
HP Scanjet Web site
Visit www.hp.com for a variety of information:
● Learn tips for scanning more effectively and creatively.
● Gain access to HP Scanjet driver updates and software.
● Register your product.
● Subscribe to newsletters, driver and software updates, and support alerts.
● Purchase scanner supplies.
Support process
The HP support process works most effectively if you perform the following steps in
the order specified:
1. Review the onscreen Help for the software and scanner, including the
Troubleshooting section.
Go to the software section or to the scanner-specific Troubleshooting on page 19
section.
2. Go to the HP Consumer Support Web site for support. If you have access to the
Internet, you can obtain a wide range of information about your scanner. Visit the
HP Web site for product help, drivers, and software updates at www.hp.com/
support. The HP Consumer Support Web site is available in the following
languages: Dutch, English, French, German, Italian, Portuguese, Spanish,
Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish,
Finnish, and Norwegian support information is available in English only.)
3. Use HP e-support. If you have access to the Internet, connect with HP via e-mail
by going to www.hp.com/support. You will receive a personal reply from an HP
Product Support technician. E-mail support is available in the languages listed at
that Web site.
4. If you are a customer in the United States, go to step 5. Otherwise, contact your
local HP dealer. If your scanner has a hardware failure, take it to your local HP
dealer for a solution. Service is free during your scanner’s limited warranty period.
After the warranty period, the dealer will quote a service charge.
5. Contact the HP Product Support Center for support by phone. Please consult the
following Web site to check the details and conditions of phone support in your
country/region: www.hp.com/support. As a part of HP’s continuing efforts to
improve phone support information services, we advise you to check the HP Web
site on a regular basis for new information regarding service features and
delivery. If you cannot solve the problem by using the above options, call HP
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HP Scanjet 8270 Document Flatbed Scanner
