Thrustmaster Ferrari GT Experience: TROUBLESHOOTING AND WARNINGS

TROUBLESHOOTING AND WARNINGS : Thrustmaster Ferrari GT Experience

8/10

TROUBLESHOOTING AND WARNINGS

My wheel doesn’t function correctly or appears to be improperly calibrated:

- Switch off your computer or your console, completely disconnect your wheel including all cables, then

reconnect the wheel and restart your game.

- If the problem persists on PC, download the Thrustmaster Calibration Tool” manual calibration software

available at the following address: http://ts.thrustmaster.com

- Never move the wheel or pedals when connecting your wheel in order to avoid any calibration problems.

My pedal set does not work correctly:

- Reconfigure your wheel in your game’s controller options section.

- If the problem persists on PC, exit the game and switch the pedals to “combined” (2 axes) mode. You

can then return to your game to reconfigure the wheel with the new axes.

I can’t configure my wheel:

- On PS3: In your game’s “Options / Controller / Gamepadsmenu: select the most appropriate

configuration.

- On PC: In your game’s “Options / Controller / Wheels” menu: select the most appropriate configuration.

- Please refer to your game’s user manual or online help for more information.

- You can also use your wheel’s “programming” function to resolve this type of problem.

On PC or PS3, my wheel does not work correctly:

- Exit your game, disconnect your wheel, verify that the “PC/PS3 USB selector (7) is in the proper

position, then reconnect everything and try again.

On PC, my game’s menus scroll by themselves:

- Exit the game and switch the pedals to “combined” (2 axes) mode. Then return to your game to

reconfigure the wheel with the new axes.

On PC, the vibrations are continuous:

- Decrease the intensity of force effects in your game’s controller options section or adjust the forces in

the wheel’s control panel.

- In your game’s controller options, select “Force type: Gamepad” (if the option is available).

My wheel’s steering is not responsive enough:

- Switch your wheel to high sensitivity mode.

FAQs, tips and drivers available at www.thrustmaster.com

9/10

TECHNICAL SUPPORT

If you encounter a problem with your product, please go to http://ts.thrustmaster.com and click Technical

Support. From there you will be able to access various utilities (Frequently Asked Questions (FAQ), the latest

versions of drivers and software) that may help to resolve your problem. If the problem persists, you can contact

the Thrustmaster products technical support service (“Technical Support”):

By email:

In order to take advantage of technical support by email, you must first register online. The information you

provide will help the agents to resolve your problem more quickly. Click Registration on the left-hand side of the

Technical Support page and follow the on-screen instructions. If you have already registered, fill in the Username

and Password fields and then click Login.

By telephone:

United Kingdom

08450800942

Charged at local

rate

Monday to Saturday from 8 a.m. to 7 p.m.

1-866-889-5036

United States

Free

Monday to Friday from 9 a.m. to 8 p.m.

Saturday from 8 a.m. to 2 p.m.

(Eastern Standard Time)

Monday to Friday from 6 a.m. to 5 p.m.

Saturday from 5 a.m. to 11 a.m.

(Pacific Standard Time)

1-866-889-2181

Canada

Free

Monday to Friday from 9 a.m. to 8 p.m.

Saturday from 8 a.m. to 2 p.m.

(Eastern Standard Time)

Monday to Friday from 6 a.m. to 5 p.m.

Saturday from 5 a.m. to 11 a.m.

(Pacific Standard Time)

Denmark

80887690

Free

Monday to Saturday from 9 a.m. to 8 p.m.

(English)

Sweden

0200884567

Free

Monday to Saturday from 9 a.m. to 8 p.m.

(English)

Finland

0800 913060

Free

Monday to Saturday from 10 a.m. to 9 p.m.

(English)

Hours of operation and telephone numbers are subject to change. Please visit http://ts.thrustmaster.com for the most up-to-

date Technical Support contact information.

WARRANTY INFORMATION

Worldwide, Guillemot Corporation S.A. (“Guillemot”) warrants to the consumer that this Thrustmaster product will

be free from material defects and manufacturing flaws for a period of two (2) years from the original date of

purchase. Should the product appear to be defective during the warranty period, immediately contact Technical

Support, who will indicate the procedure to follow. If the defect is confirmed, the product must be returned to its

place of purchase (or any other location indicated by Technical Support).

Within the context of this warranty, the consumer’s defective product will, at Technical Support’s option, be either

repaired or replaced. Where authorized by applicable law, the full liability of Guillemot and its subsidiaries

(including for indirect damages) is limited to the repair or replacement of the Thrustmaster product. The

consumer’s legal rights with respect to legislation applicable to the sale of consumer goods are not affected by this

warranty.

This warranty shall not apply: (1) if the product has been modified, opened, altered, or has suffered damage as a

result of inappropriate or abusive use, negligence, an accident, normal wear, or any other cause not related to a

material defect or manufacturing flaw; (2) in the event of failure to comply with the instructions provided by

Technical Support; (3) to software not published by Guillemot, said software being subject to a specific warranty

provided by its publisher.

10/10

Additional warranty provisions

In the United States of America and in Canada, this warranty is limited to the product’s internal mechanism and

external housing. Any applicable implied warranties, including warranties of merchantability and fitness for a

particular purpose, are hereby limited to two (2) years from the date of purchase and are subject to the conditions

set forth in this limited warranty. In no event shall Guillemot Corporation S.A. or its affiliates be liable for

consequential or incidental damage resulting from the breach of any express or implied warranties. Some

States/Provinces do not allow limitation on how long an implied warranty lasts or exclusion or limitation of

incidental/consequential damages, so the above limitation may not apply to you. This warranty gives you specific

legal rights, and you may also have other legal rights which vary from State to State or Province to Province.

FCC STATEMENT

1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause

undesired operation.

2. Changes or modifications not expressly approved by the party responsible for compliance could void

the user's authority to operate the equipment.

COPYRIGHT

© 2012 Guillemot Corporation S.A. All rights reserved. Thrustmaster® is a registered trademark of Guillemot

Corporation S.A. Microsoft® Windows® is a registered trademark of Microsoft Corporation in the United States

and/or other countries. PlayStation® is a registered trademark of Sony Computer Entertainment Inc. All other

trademarks and brand names are hereby acknowledged and are property of their respective owners. Illustrations

not binding. Contents, designs and specifications are subject to change without notice and may vary from one

country to another.

TouchSense

®

Technology licensed from Immersion Corporation. Protected by one or more of the following

patents:

U.S. Patents: 5831408, 5844392, 5857986, 5907487, 5959613, 6020875, 6088017, 6104158, 6246390, 6252583,

6271833, 6275213, 6278439, 6343349, 6400352, 6411276, 6424333, 6715045, 6801008, 7131073, 7199790,

7209117, 7299321, 7327348, 7345672, and 7502011.

ENVIRONMENTAL PROTECTION RECOMMENDATION

At the end of its working life, this product should not be disposed of with standard

household waste, but rather dropped off at a collection point for the disposal of Waste

Electrical and Electronic Equipment (WEEE) for recycling.

This is confirmed by the symbol found on the product, user manual or packaging.

Depending on their characteristics, the materials may be recycled. Through recycling

and other forms of processing Waste Electrical and Electronic Equipment, you can

make a significant contribution towards helping to protect the environment.

Please contact your local authorities for information on the collection point nearest you.

www.thrustmaster.com