Apple AppleCare Protection Plan for Mac: Technical support options Hardware repair service
Technical support options Hardware repair service: Apple AppleCare Protection Plan for Mac
Table of contents
- Fact Sheet Service and support from the people who know your Mac best Coverage information
- Technical support options Hardware repair service
- Quick Reference Guide 1. Check connections. 2. Disconnect peripheral devices. 3. Refer to the troubleshooting section of the users guide for your Mac, the onscreen help, and the Apple Support website.
- 4. Try these troubleshooting steps. 5. Contact Apple for assistance.
- Terms and Conditions 1. The Plan 2. When Coverage Begins and Ends
- 3. What is Covered? 3.1 Hardware Service 3.2 Covered Equipment
- 3.3 Technical Support 3.4 Scope of Technical Support
- 4. What is Not Covered? 4.1 Hardware Service 4.2 Technical Support
- 5. How to Obtain Service and Support
- 6. Hardware Service Options 6.1 Apple will provide hardware services through one or more of the following options:
- 6.2 Apple reserves the right to change the method by which Apple may provide repair or
- 7. Your Responsibilities 8. Limitation of Liability
- 9. Cancellation
- 10. Transfer of Plan
- 11. General
- 12. Country, Province and State Variations
- United Kingdom
- IRELAND
- AUSTRIA BELGIUM DENMARK
- FINLAND
- FRANCE
- Section 9 – Section 9 is completed and amended as follows:
- In accordance with Article L.211-15 of the French Consumer code, the following Articles apply to
- GERMANY
- Section 9 - Section 9 is replaced by the following:
- GREECE
- HUNGARY
- Section 11 (v) is replaced by the following provision: ITALY
- Section 8 -
- LUXEMBOURG THE NETHERLANDS
- NORWAY
- POLAND
- THE SERVICE. NOTHING IN THIS PLAN SHALL PREJUDICE CONSUMER RIGHTS GRANTED BY THE
- PORTUGAL
- RUSSIA
- SPAIN
- Sweden
- Section 9 - Section 9 is completed as follows:
- SWITZERLAND
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English
Technical support options
If you experience difficulties with your covered product, refer to the
Quick Reference Guide
for
troubleshooting tips. If you are not able to resolve the issue, Apple technical support representatives
can help troubleshoot Apple hardware, the Mac OS, and many Apple-branded consumer
applications. Apple technical support contact information and hours of operations are listed in
the
Quick Reference Guide.
Hardware repair service
Only the AppleCare Protection Plan ensures that Apple-authorized technicians will perform qualified
repairs using genuine Apple parts. With this plan, parts and labor will be covered for three years from
your Apple computer’s original purchase date. One or more of the following service options may
apply: carry-in service, direct mail-in service, onsite service, and Do-It-Yourself parts (which allow you to
service your own product).
* From the computer’s purchase date.
** See the enclosed
AppleCare Protection Plan Terms and Conditions
for complete details.
