Apple AppleCare Protection Plan for Mac: 3. What is Covered? 3.1 Hardware Service 3.2 Covered Equipment
3. What is Covered? 3.1 Hardware Service 3.2 Covered Equipment: Apple AppleCare Protection Plan for Mac
Table of contents
- Fact Sheet Service and support from the people who know your Mac best Coverage information
- Technical support options Hardware repair service
- Quick Reference Guide 1. Check connections. 2. Disconnect peripheral devices. 3. Refer to the troubleshooting section of the users guide for your Mac, the onscreen help, and the Apple Support website.
- 4. Try these troubleshooting steps. 5. Contact Apple for assistance.
- Terms and Conditions 1. The Plan 2. When Coverage Begins and Ends
- 3. What is Covered? 3.1 Hardware Service 3.2 Covered Equipment
- 3.3 Technical Support 3.4 Scope of Technical Support
- 4. What is Not Covered? 4.1 Hardware Service 4.2 Technical Support
- 5. How to Obtain Service and Support
- 6. Hardware Service Options 6.1 Apple will provide hardware services through one or more of the following options:
- 6.2 Apple reserves the right to change the method by which Apple may provide repair or
- 7. Your Responsibilities 8. Limitation of Liability
- 9. Cancellation
- 10. Transfer of Plan
- 11. General
- 12. Country, Province and State Variations
- United Kingdom
- IRELAND
- AUSTRIA BELGIUM DENMARK
- FINLAND
- FRANCE
- Section 9 – Section 9 is completed and amended as follows:
- In accordance with Article L.211-15 of the French Consumer code, the following Articles apply to
- GERMANY
- Section 9 - Section 9 is replaced by the following:
- GREECE
- HUNGARY
- Section 11 (v) is replaced by the following provision: ITALY
- Section 8 -
- LUXEMBOURG THE NETHERLANDS
- NORWAY
- POLAND
- THE SERVICE. NOTHING IN THIS PLAN SHALL PREJUDICE CONSUMER RIGHTS GRANTED BY THE
- PORTUGAL
- RUSSIA
- SPAIN
- Sweden
- Section 9 - Section 9 is completed as follows:
- SWITZERLAND
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Equipment and your Plan’s registration number (“Plan Agreement Number”) with Apple. If auto-
registration is available, your original sales receipt will be your Plan Confirmation. The terms of
this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your
service contract. The price of the Plan is contained in the original sales receipt. The hardware
service and technical support coverage provided by the Plan is additional to the coverage
provided by the manufacturer’s hardware warranty and complimentary technical support.
3. What is Covered?
3.1 Hardware Service
If during the Coverage Period, you submit a valid claim by notifying Apple that (i) a defect
in materials and workmanship has arisen in the Covered Equipment, or (ii) the capacity of a
covered iPod battery to hold an electrical charge has depleted fifty (50%) percent or more
from its original specifications, Apple will either (a) repair the defect at no charge, using new
or refurbished parts that are equivalent to new in performance and reliability, or (b) exchange
the Covered Equipment with a replacement product that is new or equivalent to new in
performance and reliability, and is at least functionally equivalent to the original product. If
Apple exchanges the Covered Equipment, the original product becomes Apple’s property and
the replacement product is your property with coverage for the remaining period of the Plan.
3.2 Covered Equipment
In addition to the Apple-branded product and accessories contained in the original
packaging, “Covered Equipment” includes the following according to your Plan:
(i) Under APP for Mac, (a) one compatible Apple branded display if purchased at the same
time as the Covered Equipment, (b) an Apple-branded mouse, Magic Trackpad, Apple
Battery Charger and keyboard if included with the Covered Equipment (or purchased
with a Mac mini), and (c) an AirPort Extreme Card, an AirPort Express or AirPort Extreme
Base Station, Time Capsule, an Apple-branded DVI to ADC display adapter, Apple RAM
modules and MacBook Air SuperDrive if used with the Covered Equipment and originally
purchased by you no earlier than two years before the Covered Equipment purchase.
(ii) Under APP for Apple TV, an AirPort Extreme Card, an AirPort Express or AirPort Extreme
Base Station and Time Capsule if used with the Covered Equipment and originally
purchased by you no earlier than two years before the Covered Equipment purchase.

