Apple AppleCare Protection Plan for Mac: 4. What is Not Covered? 4.1 Hardware Service 4.2 Technical Support

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Supported Computer and a “Supported Television”, meaning a television that meets the 

Covered Equipment’s connectivity specifications. 

4.  What is Not Covered?

4.1  Hardware Service

The Plan does not apply to:

(i)   Installation, removal or disposal of the Covered Equipment, or the provision of 

equipment while the Covered Equipment is being serviced; 

(ii)   Damage caused by (a) a product that is not the Covered Equipment (b) accident, abuse, 

misuse, liquid contact, fire, earthquake or other external cause, (c) operating the Covered 

Equipment outside the permitted or intended uses described by the manufacturer, or 

(d) service (including upgrades and expansions) performed by anyone who is not a 

representative of Apple or an Apple Authorized Service Provider (“AASP”); 

(iii)   Covered Equipment with a serial number that has been altered, defaced or removed, or 

has been modified to alter its functionality or capability without the written permission 

of the manufacturer; 

 (iv)  Covered Equipment that has been lost or stolen. This Plan only covers Covered 

Equipment that is returned to Apple in its entirety; 

(v)   Cosmetic damage to the Covered Equipment including but not limited to scratches, 

dents and broken plastic on ports; 

(vi)   Consumable parts, such as batteries, except in respect of battery coverage under APP for 

iPod or unless failure has occurred due to a defect in materials and workmanship; 

(vii)  Preventative maintenance on the Covered Equipment; or

(viii)  Defects caused by normal wear and tear or otherwise due to normal aging of the 

product. 

4.2  Technical Support

The Plan does not include:

(i)   Issues that could be resolved by upgrading software to the then current version;