Apple AppleCare Protection Plan for Mac: Section 9 - Section 9 is replaced by the following:
Section 9 - Section 9 is replaced by the following:: Apple AppleCare Protection Plan for Mac
Table of contents
- Fact Sheet Service and support from the people who know your Mac best Coverage information
- Technical support options Hardware repair service
- Quick Reference Guide 1. Check connections. 2. Disconnect peripheral devices. 3. Refer to the troubleshooting section of the users guide for your Mac, the onscreen help, and the Apple Support website.
- 4. Try these troubleshooting steps. 5. Contact Apple for assistance.
- Terms and Conditions 1. The Plan 2. When Coverage Begins and Ends
- 3. What is Covered? 3.1 Hardware Service 3.2 Covered Equipment
- 3.3 Technical Support 3.4 Scope of Technical Support
- 4. What is Not Covered? 4.1 Hardware Service 4.2 Technical Support
- 5. How to Obtain Service and Support
- 6. Hardware Service Options 6.1 Apple will provide hardware services through one or more of the following options:
- 6.2 Apple reserves the right to change the method by which Apple may provide repair or
- 7. Your Responsibilities 8. Limitation of Liability
- 9. Cancellation
- 10. Transfer of Plan
- 11. General
- 12. Country, Province and State Variations
- United Kingdom
- IRELAND
- AUSTRIA BELGIUM DENMARK
- FINLAND
- FRANCE
- Section 9 – Section 9 is completed and amended as follows:
- In accordance with Article L.211-15 of the French Consumer code, the following Articles apply to
- GERMANY
- Section 9 - Section 9 is replaced by the following:
- GREECE
- HUNGARY
- Section 11 (v) is replaced by the following provision: ITALY
- Section 8 -
- LUXEMBOURG THE NETHERLANDS
- NORWAY
- POLAND
- THE SERVICE. NOTHING IN THIS PLAN SHALL PREJUDICE CONSUMER RIGHTS GRANTED BY THE
- PORTUGAL
- RUSSIA
- SPAIN
- Sweden
- Section 9 - Section 9 is completed as follows:
- SWITZERLAND
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English
(i) Apple’s liability for damages caused by slight negligence, irrespective of its legal ground, shall
be limited as follows:
(a) Apple shall be liable up to the amount of the foreseeable damages typical for this type
of contract due to a breach of material contractual obligations;
(b) Apple shall not be liable due to a slightly negligent breach of any other duty of care
applicable.
(ii) The aforesaid limitations of liability shall not apply to any mandatory statutory liability, in
particular to liability under the German Product Liability Act (Produkthaftungsgesetz), and liability
for culpably caused injuries of life, body or health. In addition, such limitations of liability shall not
apply if and to the extent Apple has assumed a specific guarantee.
(iii) Subsections (i) and (ii) shall apply accordingly to Apple’s liability for futile expenses.
(iv) The aforesaid limitations of liability shall also apply to the liability of Apple’s employees and
agents.
(v) The foregoing shall not AFFECT any shift in a burden of proof to your disadvantage.
Section 9 - Section 9 is replaced by the following:
You may cancel this Plan at any time for any reason. If you decide to cancel either call Apple at
the telephone number in the Guide, or send or fax written notice with your Plan Agreement
Number to Apple Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of
Ireland (fax number: +353-(0)21-428-3917). A copy of the Plan’s original proof of purchase must
accompany your notice. If you cancel within thirty (30) days of your Plan’s purchase, or receipt of
these Terms and Conditions, whichever occurs later, you will receive a full refund less the value
of any service provided under the Plan. If you cancel more than 30 days after your receipt of
this Plan, you will receive a pro-rata refund of the Plan’s original purchase price, based on the
percentage of unexpired Coverage Period from the Plan’s date of purchase, less (a) a cancellation
fee of €25.00 or ten per cent (10%) of the pro-rata amount, whichever is less, and (b) the value
of any service provided to you under the plan. Apple may cancel this Plan for fraud or material
misrepresentation.
Section 11.v to 11.viii. - Section 11.v to 11.viii shall not apply to any personal data collected or
processed by Apple through an establishment of Apple in Germany. Where legally required, Apple
will separately ask you for your consent with regard to such data.

