Apple AppleCare Protection Plan for Mac: 11. General
11. General: Apple AppleCare Protection Plan for Mac
Table of contents
- Fact Sheet Service and support from the people who know your Mac best Coverage information
- Technical support options Hardware repair service
- Quick Reference Guide 1. Check connections. 2. Disconnect peripheral devices. 3. Refer to the troubleshooting section of the users guide for your Mac, the onscreen help, and the Apple Support website.
- 4. Try these troubleshooting steps. 5. Contact Apple for assistance.
- Terms and Conditions 1. The Plan 2. When Coverage Begins and Ends
- 3. What is Covered? 3.1 Hardware Service 3.2 Covered Equipment
- 3.3 Technical Support 3.4 Scope of Technical Support
- 4. What is Not Covered? 4.1 Hardware Service 4.2 Technical Support
- 5. How to Obtain Service and Support
- 6. Hardware Service Options 6.1 Apple will provide hardware services through one or more of the following options:
- 6.2 Apple reserves the right to change the method by which Apple may provide repair or
- 7. Your Responsibilities 8. Limitation of Liability
- 9. Cancellation
- 10. Transfer of Plan
- 11. General
- 12. Country, Province and State Variations
- United Kingdom
- IRELAND
- AUSTRIA BELGIUM DENMARK
- FINLAND
- FRANCE
- Section 9 – Section 9 is completed and amended as follows:
- In accordance with Article L.211-15 of the French Consumer code, the following Articles apply to
- GERMANY
- Section 9 - Section 9 is replaced by the following:
- GREECE
- HUNGARY
- Section 11 (v) is replaced by the following provision: ITALY
- Section 8 -
- LUXEMBOURG THE NETHERLANDS
- NORWAY
- POLAND
- THE SERVICE. NOTHING IN THIS PLAN SHALL PREJUDICE CONSUMER RIGHTS GRANTED BY THE
- PORTUGAL
- RUSSIA
- SPAIN
- Sweden
- Section 9 - Section 9 is completed as follows:
- SWITZERLAND
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sending or faxing, where available, notice of transfer to Apple as set forth in the section
immediately above.
11. General
(i) Apple may subcontract or assign performance of its obligations to third parties but shall not
be relieved of its obligations to you in doing so.
(ii) Apple is not responsible for any failures or delays in performing under the Plan that are due
to events outside Apple’s reasonable control.
(iii) You are not required to perform preventative maintenance on the Covered Equipment to
receive service under the Plan.
(iv) This Plan is offered and valid only if you are a resident of a country in which Apple or its
affiliated companies offers the Plan that are set forth here:
http://www.apple.com/legal/applecare/countrylist.html. This Plan is not offered to persons
who have not reached the age of majority. This Plan is not available where prohibited by law.
(v) In carrying out its obligations Apple may, at its discretion and solely for the purposes of
monitoring the quality of Apple’s response, record part or all of the calls between you and
Apple.
(vi) You agree that any information or data disclosed to Apple under this Plan is not confidential
or proprietary to you. Furthermore, you agree that Apple may collect and process data on
your behalf when it provides service. This may include transferring your data to affiliated
companies or service providers located in countries where data protection laws may be less
comprehensive than your country of residence, including but not limited to Australia, Canada,
countries of the European Union, India, Japan, the People’s Republic of China and the U.S.
(vii) Apple has security measures, which should protect your data against unauthorized access
or disclosure as well as unlawful destruction. You will be responsible for the instructions
you give to Apple regarding the processing of data, and Apple will seek to comply with
those instructions as reasonably necessary for the performance of the service and support
obligations under the Plan. If you do not agree with the above or if you have questions
regarding how your data may be impacted by being processed in this way, contact Apple at
the telephone numbers provided in the Guide.
