Apple AppleCare Protection Plan for Mac: Fact Sheet Service and support from the people who know your Mac best Coverage information
Fact Sheet Service and support from the people who know your Mac best Coverage information: Apple AppleCare Protection Plan for Mac
Table of contents
- Fact Sheet Service and support from the people who know your Mac best Coverage information
- Technical support options Hardware repair service
- Quick Reference Guide 1. Check connections. 2. Disconnect peripheral devices. 3. Refer to the troubleshooting section of the users guide for your Mac, the onscreen help, and the Apple Support website.
- 4. Try these troubleshooting steps. 5. Contact Apple for assistance.
- Terms and Conditions 1. The Plan 2. When Coverage Begins and Ends
- 3. What is Covered? 3.1 Hardware Service 3.2 Covered Equipment
- 3.3 Technical Support 3.4 Scope of Technical Support
- 4. What is Not Covered? 4.1 Hardware Service 4.2 Technical Support
- 5. How to Obtain Service and Support
- 6. Hardware Service Options 6.1 Apple will provide hardware services through one or more of the following options:
- 6.2 Apple reserves the right to change the method by which Apple may provide repair or
- 7. Your Responsibilities 8. Limitation of Liability
- 9. Cancellation
- 10. Transfer of Plan
- 11. General
- 12. Country, Province and State Variations
- United Kingdom
- IRELAND
- AUSTRIA BELGIUM DENMARK
- FINLAND
- FRANCE
- Section 9 – Section 9 is completed and amended as follows:
- In accordance with Article L.211-15 of the French Consumer code, the following Articles apply to
- GERMANY
- Section 9 - Section 9 is replaced by the following:
- GREECE
- HUNGARY
- Section 11 (v) is replaced by the following provision: ITALY
- Section 8 -
- LUXEMBOURG THE NETHERLANDS
- NORWAY
- POLAND
- THE SERVICE. NOTHING IN THIS PLAN SHALL PREJUDICE CONSUMER RIGHTS GRANTED BY THE
- PORTUGAL
- RUSSIA
- SPAIN
- Sweden
- Section 9 - Section 9 is completed as follows:
- SWITZERLAND
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English
AppleCare Protection Plan
Fact Sheet
Service and support from the people who know your Mac best
The AppleCare Protection Plan extends the complimentary coverage on your Mac to up to three
years of world-class support.
*
The plan includes expert telephone technical support, global repair,
onsite repairs for desktop computers,
**
and web-based resources.
Coverage information
To qualify for the AppleCare Protection Plan, your Mac must still be under its original Apple hardware
warranty. Keep the confirmation of coverage and the original sales receipts for your Apple product(s)
and the AppleCare Protection Plan. Proof of purchase may be required if there is any question as to
your product’s eligibility for AppleCare Protection Plan coverage.
A separate AppleCare Protection Plan must be purchased for each Mac to be covered.
This AppleCare Protection Plan covers the Apple product(s) listed on the front left corner of this
package. If you find that you have purchased a plan that does not match your Apple product(s), call the
Apple phone number in the
Quick Reference Guide
.
Coverage for an Apple display is provided for Mac customers provided the computer and display were
purchased at the same time and registered under the same plan.
The plan covers an Apple-branded keyboard, mouse, Magic Trackpad, and Apple Battery Charger if
included with the covered computer (or purchased with Mac mini). The plan also covers an
AirPort Express or AirPort Extreme Base Station, Time Capsule, AirPort Extreme Card, Apple RAM,
MacBook Air SuperDrive you own, have purchased up to two years before your Mac purchase, and
use with the compatible covered computer.
If you sell the covered computer before the AppleCare Protection Plan expires, you may transfer the
plan’s coverage to the computer’s new owner.
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