Apple AppleCare Protection Plan for Mac – page 2

21

English

United Kingdom

Section 8 - Section 8 is replaced by the following provisions:

8.1 - Apple is not responsible for ensuring that the Plan is suitable for your required purpose.

8.2 - Nothing in these Terms and Conditions shall limit or exclude Apple’s liability (i) for death 

or personal injury caused by its negligence or (ii) for fraud or (iii) any liability which cannot be 

excluded by law. 

8.3 - Subject to clauses 8.2 and 8.4, Apple will not be liable whether in contract, tort (including 

negligence) or otherwise for any loss or damage caused by it or its employees or agents under 

and / or in connection with this Plan:

i)   where such loss or damage is not a reasonably foreseeable result of any such breach; or

ii)   for any increase in loss or damage resulting from breach by you of any term of this Plan; 

or

iii)   for any losses that relate to a business operated by you (including without limitation lost 

data, lost profits or business interruption).

8.4 Subject to clause 8.2, if you are not a consumer, (i) Apple’s maximum liability whether in 

contract, tort (including negligence) or otherwise for any loss or damage caused by it or its 

employees or agents under and / or in connection with this Plan shall be limited to a sum 

equivalent to the amount which you paid Apple for the Plan.

8.5 – These terms and conditions do not affect your statutory rights as a consumer, nor your right 

to cancel the Plan as per Section 9. For further information about your statutory rights contact 

your local Trading Standards Department or Citizens’ Advice Bureau.

Section 9 - You have the right to cancel this Plan within forty-five (45) days of purchase and 

receive a full refund unless you have received support or services under the Plan. After the 45-day 

cancellation period, you may cancel the Plan at any time within the Plan’s term and obtain a pro 

rata refund of the Plan’s original purchase price, based on the remaining period of full unexpired 

months of cover provided by the Plan. If you have received service and support, the Plan will 

continue in accordance with these Terms and Conditions. 

Section 11 (ix) is replaced with the following: 

22

English

If you are a consumer:

 These terms and conditions together with any previous written or oral 

representations given or made by Apple or any representative of Apple constitute your and 

Apple’s entire understanding with respect to the Plan. Such terms shall prevail over any conflicting, 

additional, or other terms of any purchase order or other document submitted by you. 

If you are not a consumer: 

The terms of the Plan, including the original sales receipt of the Plan 

and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase 

order or other document, and constitute your and Apple’s entire understanding with respect to 

the Plan. Any other warranties, conditions and / or terms which might otherwise be implied into 

these terms and conditions are hereby excluded to the fullest extent permitted by law.

IRELAND

Section 8 - Section 8 is replaced by the following:

8.1-   If you are a consumer, nothing in these Terms and Conditions shall limit or exclude our 

liability for breach of any term implied by statute. 

8.2 -  If you are not a consumer:

- these Terms and Conditions set out the full extent of our obligations and liabilities in respect 

of the Plan; 

- there are no warranties, conditions or other terms that are binding on us except as expressly 

stated in these Terms and Conditions; and

- any warranty, conditions or other term concerning the Plan which might otherwise be 

implied into or incorporated in these Terms and Conditions by statute, common law or 

otherwise (including without limitation any implied term as to quality, fitness for purpose, 

reasonable care and skill) is hereby expressly excluded. In particular, Apple will not be 

responsible for ensuring that the Plan is suitable for your purposes.

8.3 -  Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal 

injury caused by our negligence or for fraud.

8.4 -  Subject to clause 8.3, we will not be liable under these Terms and Conditions for any loss of 

income, loss of profits, loss of contracts, loss of data or for any other indirect or consequential 

loss or damage of any kind howsoever arising and whether caused by tort (including 

negligence), breach of contract or otherwise.

23

English

8.5-  Subject to clause 8.3, our maximum aggregate liability under these Terms and Conditions, 

whether in contract, tort (including negligence) or otherwise, shall in no circumstances 

exceed the amount payable by you to us in respect of the Plan.

Section 9 - If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-

rata refund of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of 

the pro-rata amount, whichever is less.

AUSTRIA

Section 8 - Section 8 is replaced by the following:

An obligation for damages of Apple as well as of any of its employees or agents on the basis of a 

contract or on any other basis whatsoever only exists to the extent that such damage has been 

caused due to negligence or wilfull intent. Apple will under no circumstances be liable for any 

loss of profit, loss of expected but not realised opportunities, indirect damages or consequential 

damages, damages to data or damages arising from third parties’ claims. The aforegoing shall not 

apply to death or personal injury claims. 

Section 9 - If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-rata 

refund of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of the pro-

rata amount, whichever is less.

BELGIUM

The cancellation fee referred to in section 9 (applicable in case you cancel more than 30 days after 

your receipt of the Plan) amounts to €25.00 or 10 per cent of the pro-rata amount, whichever is less.

DENMARK

Section 8:

Section 8 (Limitation of liability) is supplemented by the following provision: 

The limitation of liability set forth in section 8 shall not apply to losses and/or damages that have 

been caused by wilful or grossly negligent acts. This complies whether or not such liability is 

based on contract or any other theory.

Mandatory liability under the Product Liability Act is not affected by the limitation of liability 

mentioned in section 8.

24

English

Section 9:

Section 9 is supplemented by the following provision:

a)  If you are a consumer and you have entered this Plan through the Apple Online Store 

web site or through another distance contract (e.g. over the phone), you may cancel the 

Plan within 14 days following your purchase of the Plan, or the receipt of these Terms 

and Conditions, whichever occurs later, and you will receive a full refund of the purchase 

price in accordance with the Consumers Contract Act.

b)  If you cancel your purchase more than 30 days after your receipt of this Plan, but no later 

than 6 months after the purchase , you will receive a pro-rata refund of the purchase 

price, less a cancellation fee of DKK 180 or 10 per cent of the pro-rata refund, whichever 

amount is less.

c)  If you cancel your purchase after the above-mentioned 6 months period you will receive 

a pro-rata refund of the purchase price but will not be charged any cancellation fee in 

accordance with the Danish Act on Certain Consumer Contracts.

Provided that in all cases (a) - (c ) the value of any services provided prior to cancellation shall 

be deducted from any refund due. 

FINLAND

Section 8 - If you are a consumer, nothing in this Plan shall limit or exclude Apple’s liability for any 

breach of legislation. Nothing in this Plan shall limit the statutory rights of consumers.

If you are not a consumer:

- this Plan sets out the full extent of Apple’s obligations and liabilities in respect of the supply of 

products (and performance of telephone support and warranty services) and performance of any 

services;

- there are no warranties, conditions or other terms that are binding on Apple except as expressly 

stated in this Plan; and

- any warranty, condition or other term concerning products or services which might otherwise be 

implied into or incorporated in this Plan by statute, common law, laws applicable in the country 

where you purchased the Plan or otherwise (including without limitation any implied term as 

to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the 

25

English

maximum extent permitted by law. In particular, Apple will not be responsible for ensuring that 

the Plan is suitable for your purposes.

Nothing in this Plan shall limit or exclude Apple’s liability for death or personal injury caused by 

our negligence or for fraud. 

Subject to above Apple will not be liable under this Plan for any loss of income, loss of profits, 

loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind 

howsoever arising and whether caused by tort (including negligence), breach of contract or 

otherwise.

Subject to above Apple’s maximum aggregate liability under this Plan whether in contract, tort 

(including negligence) or otherwise shall in no circumstances exceed the amount payable by you 

to us in respect of the product(s) and/or services in question.

Section 9: If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-rata 

refund of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of the 

pro-rata amount, whichever is less. 

If you are a consumer and you have entered this Plan as a distance contract (through the Apple 

Store web site or phone calls), you may cancel this Plan within fourteen days following your 

purchase of the Plan, or receipt of a confirmation of purchase stating, inter alia, your cancellation 

rights, whichever occurs later and you will receive full refund.

FRANCE 

SECTION 8 - SECTION 8 IS REPLACED BY THE FOLLOWING:

8.1-   IF YOU ARE A CONSUMER, NOTHING IN THE PLAN SHALL LIMIT OR EXCLUDE OUR LIABILITY 

FOR BREACH OF ANY TERM IMPLIED BY MANDATORY CONSUMER LAWS AND, MORE 

GENERALLY, ANY RIGHTS YOU MAY HAVE UNDER MANDATORY CONSUMER LAWS. 

8.2 -  IF YOU ARE NOT A CONSUMER:

- THESE TERMS AND CONDITIONS SET OUT THE FULL EXTENT OF OUR OBLIGATIONS AND 

LIABILITIES IN RESPECT OF THE PLAN; 

- THERE ARE NO WARRANTIES, CONDITIONS OR OTHER TERMS THAT ARE BINDING ON US 

EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND CONDITIONS; AND

26

English

- ANY OTHER WARRANTY AND/OR OBLIGATION CONCERNING THE PLAN WHICH WE MIGHT 

BORN PURSUANT TO LAW (INCLUDING ANY IMPLIED TERM AS TO CARE AND SKILL) IS HEREBY 

EXPRESSLY EXCLUDED. IN PARTICULAR, APPLE WILL NOT BE RESPONSIBLE FOR ENSURING 

THAT THE PLAN IS SUITABLE FOR YOUR PURPOSES.

8.3 -  NOTHING IN THESE TERMS AND CONDITIONS SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR 

DEATH OR PERSONAL INJURY FOR WHICH WE WOULD BE FOUND RESPONSIBLE, FOR FRAUD 

(DOL) OR FOR WILFUL MISCONDUCT (FAUTE LOURDE).

8.4 -  SUBJECT TO CLAUSES 8.1 AND 8.3, WE WILL NOT BE LIABLE UNDER THESE TERMS AND 

CONDITIONS FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF OPPORTUNITIES, LOSS 

OF DATA OR FOR ANY OTHER INDIRECT LOSS.

8.5-  SUBJECT TO CLAUSES 8.1 AND 8.3, OUR MAXIMUM AGGREGATE LIABILITY UNDER THESE 

TERMS AND CONDITIONS SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT YOU PAID IN 

RESPECT OF THE PLAN.

Section 9 – Section 9 is completed and amended as follows: 

If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-rata refund 

of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of the pro-rata 

amount, whichever is less.

If you are a consumer and have purchased the Plan by way of a “distance selling” technique, as per 

French consumer laws, you have the right, in accordance with Articles L.121-20 and L.121-20-1 of 

the French Consumer code, to cancel the Plan without charge during a period of 7 days following 

your purchase of the Plan (or such longer period as is expressly provided, in specific circumstances, 

by the said Articles of the French Consumer code). All amounts you have paid for the Plan will be 

reimbursed to you. However, should supply of the services under the Plan have begun with your 

consent prior to expiry of the said 7-day period, the aforementioned cancellation right shall not 

be applicable. After the said 7-day cancellation period in the event it is applicable or at any time 

should supply of the services have begun with your consent prior to expiry of the said period, as 

per the above, your cancellation rights shall be as set out in Section 9 (Cancellation), as the same is 

completed by this Section 12 (Country Variations). 

Section 11 – Section 11 is completed and amended as follows:

Duration of this Plan is indicated in the Plan Confirmation.

27

English

If you are a consumer and have purchased the Plan by way of a “distance selling” technique, as per 

French consumer laws, paragraph (ii) of Section 11 (General Terms) is replaced with the following: 

Apple is not responsible for any failures or delays in performing under the Plan that are due to 

(i) you, (ii) an unforeseeable and insuperable action or omission of a third party or (iii) a force 

majeure event.

Moreover, in accordance with French law, apart from this Plan, and if applicable, Apple provides 

consumers a guarantee for defects of conformity (Articles L.211-1 et seq. of the French Consumer 

code) and for hidden defects under the conditions stated in Articles 1641 to 1649 of the French 

Civil code. 

In accordance with Article L.211-15 of the French Consumer code, the following Articles apply to 

consumers and are here below reproduced in their entirety (as translated by Apple):

Article L.211-4 of the French Consumer code: “The seller must deliver a good which conforms 

to the contract and will be liable for defects of conformity existing at the time of delivery. The 

seller will also be liable for defects of conformity resulting from the packing, the instructions for 

assembly or the installation when the seller was in charge of installation pursuant to the contract 

or when the said installation is carried out under the seller’s responsibility”.

Article L.211-5 of the French Consumer code: “To be conform to the contract, the good must:

1° Be fit for the purpose for which a good of the same type is normally used and, if applicable:

-  comply with the description given by the seller and possess the qualities which the seller has 

held out to the buyer as a sample or model;

-  have the qualities which the buyer can legitimately expect, taking into account the public 

statements made by the seller, the producer or its representative, including in advertising or on 

labelling;

2° Or have the features defined by mutual agreement of the parties or be fit for any special use 

sought by the buyer, made known to the seller and which the seller has accepted.”

Article L.211-12 of the French Consumer code: ”Legal action based on defect of conformity lapses 

two years after delivery of the good.”

Article 1641 of the French Civil code: “The Seller is bound by a warranty on account of the hidden 

defects of the good sold that render it unfit for the use for which it was intended, or that so 

28

English

reduce the said use, that the buyer would not have acquired the good, or would have offered a 

lower price for it, had they been known to him.”

Article 1648 par. 1 of the French Civil code: “Legal action based on redhibitory defects must be 

introduced by the buyer within a period of two years following the discovery of the defect.”

For these terms and conditions, including the aforementioned extracts of the French Consumer 

and Civil codes, in French, please go to http://www.apple.com/legal/warranty/.

GERMANY

SECTION 6.2 - SECTION 6.2 IS REPLACED BY THE FOLLOWING:

6.2 Apple reserves the right to change the method by which Apple may provide repair or 

replacement service to you, and your Covered Equipment’s eligibility to receive a particular 

method of service. Such changes will not have a negative impact on your rights or mitigate your 

rights under the Plan. Service will be limited to the options available in the country where service 

is requested. The options for Germany are detailed at www.apple.com/de/support. Service options, 

parts availability and response times may vary according to country. You may be responsible for 

shipping and handling charges if the Covered Equipment is outside the country of purchase and 

cannot be serviced in the country it is in. If you seek service in a country that is not the country 

of purchase, you will comply with all applicable import and export laws and regulations and be 

responsible for all custom duties, V.A.T. and other associated taxes and charges. For international 

service, Apple may repair or exchange defective products and parts with comparable products 

and parts that comply with local standards.

Section 8 - Section 8 is replaced by the following:

The benefits conferred by the Plan are in addition to any statutory rights or claims in the event 

of defects in workmanship or title of the Covered Equipment and do not restrict such rights. 

Your rights in the event of any defects in workmanship or title of deliverables under the Plan 

are governed by statutory law and limited as follows: If you do not act as a “Consumer” within 

the meaning of section 13 German Civil Code (i.e. a customer purchasing the Plan for a purpose 

outside the scope of its trade, business or independent profession), but as an entrepreneur within 

the meaning of section 14 German Civil Code, the limitation period shall be one year from receipt 

of the products or services. 

Any liability in damages based on any legal theory shall be subject to the following limitation:

29

English

(i) Apple’s liability for damages caused by slight negligence, irrespective of its legal ground, shall 

be limited as follows: 

(a)  Apple shall be liable up to the amount of the foreseeable damages typical for this type 

of contract due to a breach of material contractual obligations; 

(b)  Apple shall not be liable due to a slightly negligent breach of any other duty of care 

applicable.

(ii) The aforesaid limitations of liability shall not apply to any mandatory statutory liability, in 

particular to liability under the German Product Liability Act (Produkthaftungsgesetz), and liability 

for culpably caused injuries of life, body or health. In addition, such limitations of liability shall not 

apply if and to the extent Apple has assumed a specific guarantee.

(iii) Subsections (i) and (ii) shall apply accordingly to Apple’s liability for futile expenses.

(iv) The aforesaid limitations of liability shall also apply to the liability of Apple’s employees and 

agents.

(v) The foregoing shall not AFFECT any shift in a burden of proof to your disadvantage.

Section 9 - Section 9 is replaced by the following:

You may cancel this Plan at any time for any reason. If you decide to cancel either call Apple at 

the telephone number in the Guide, or send or fax written notice with your Plan Agreement 

Number to Apple Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of 

Ireland (fax number: +353-(0)21-428-3917). A copy of the Plan’s original proof of purchase must 

accompany your notice. If you cancel within thirty (30) days of your Plan’s purchase, or receipt of 

these Terms and Conditions, whichever occurs later, you will receive a full refund less the value 

of any service provided under the Plan. If you cancel more than 30 days after your receipt of 

this Plan, you will receive a pro-rata refund of the Plan’s original purchase price, based on the 

percentage of unexpired Coverage Period from the Plan’s date of purchase, less (a) a cancellation 

fee of €25.00 or ten per cent (10%) of the pro-rata amount, whichever is less, and (b) the value 

of any service provided to you under the plan. Apple may cancel this Plan for fraud or material 

misrepresentation.

Section 11.v to 11.viii. - Section 11.v to 11.viii shall not apply to any personal data collected or 

processed by Apple through an establishment of Apple in Germany. Where legally required, Apple 

will separately ask you for your consent with regard to such data.

30

English

In the event you do not receive satisfaction under this contract, you may contact the New 

Hampshire insurance department, by mail at State Of New Hampshire Insurance Department, 

21 South Fruit Street, Suite 14, Concord NH 03301, or by telephone, via Consumer Assistance, at 

800-852-3416.

GREECE

Section 8 – section 8 is replaced by the following:

THE PROTECTION PROVIDED UNDER THE PRESENT AGREEMENT IS IN ADDITION TO ALL THE RIGHTS 

AND PROTECTION PROVIDED UNDER THE CIVIL CODE AS TO SELLER’S LIABILITY AGAINST ACTUAL 

DEFECTS OR DEFICIENCIES OF THE AGREED PROPERTIES, AND TO THE PROTECTION PROVIDED FOR 

CONSUMERS IN ACCORDANCE WITH LAW 2251/1994 re: CONSUMER PROTECTION.

APPLE WILL BE LIABLE TO COMPENSATE YOU AGAINST ANY DIRECT OR INDIRECT DAMAGE 

RESULTING FROM INADEQUATE PERFORMANCE OF ITS CONTRACTUAL OBLIGATIONS DUE TO 

FRAUD OR NEGLIGENCE.

APPLE WILL ALSO BE LIABLE TO COMPENSATE YOU FOR EACH DAMAGE, INJURY, AND/OR DEATH 

CAUSED BY ILLEGAL AND CULPABLE CONDUCT ON ITS PART.

IN PARTICULAR, APPLE STATES THAT IT DOES NOT GUARANTEE IT WILL BE ABLE: (i) TO REPAIR OR 

REPLACE COVERED EQUIPMENT WITHOUT RISK OF DAMAGING OR LOSING PROGRAMS OR DATA; 

AND (ii) TO MAINTAIN THE DATA’S CONFIDENTIALITY.

Section 9 - If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-

rata refund of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of 

the pro-rata amount, whichever is less. 

Section 11 – The following should be added to Section 11:

xiv. All Plans may not be available in your country.

Section 11 is amended as follows:

v. Upon performing its obligations, Apple may, for the purpose of checking the quality of Apple’s 

response only, record part or all of the telephone calls made between you and Apple, after 

notifying you thereof and obtaining your consent.

vi. You agree, understand, and expressly consent to the collection, processing, and use of your non-

sensitive personal data by Apple, solely for the purpose of performing the services and providing 

31

English

the services provided under the Plan and to confirm compliance with applicable laws. In addition, 

you expressly consent to a potential transfer of your data for the above mentioned purposes to 

affiliated companies or service providers in countries where the data protection legislation may 

be less comprehensive that in the country where you are domiciled, including, but not limited to, 

Australia, Canada, European Union member states, India, Japan, the People’s Republic of China, and 

the U.S.A in accordance with the provisions of the Data Protection Law 2472/1997, as in force. 

vii. Apple will protect your data in accordance with Apple’s Customer Personal Data Protection 

Policy (see www.apple.com/legal/warranty/privacy). If you wish to access the information 

concerning you that is maintained by Apple, or to make changes thereto, go to  

www.apple.com/contact/myinfo to update your personal preferences, or contact Apple’s European 

data control team at privacyeurope@apple.com. 

HUNGARY

Section 1 is supplemented by the following provision: 

This contract is a service contract. This service contract does not qualify as a contractual guarantee. 

The purpose of this service contract is not to provide remedy for defective performance, but to 

provide the services described herein. 

If you qualify as a consumer under the applicable laws, the service contract does not affect your 

statutory rights what you have under the mandatory laws, and your statutory guarantee rights 

and your warranty rights. Depending on the rights you have, you are free to decide whether you 

request services under this service contract or you exercise your guarantee or warranty right. If you 

have different rights in respect of Apple, it is your responsibility to describe which right you intend 

to exercise.

The services regulated herein are provided by Apple, as described in the Plan. Regardless, whether 

you qualify as a consumer or not, under this service contract, you are only entitled to enforce those 

rights what this service contract expressly provides to you. Apple is only liable to perform those 

claims which it receives under the service contact and in line with the above. 

Section 8 is supplemented by the following provision: 

In order to avoid any misunderstandings, the liability of Apple is not excluded for damages 

caused intentionally, with gross negligence or by committing crime, or for causing death, personal 

injury or damage to health, or for tort, as regulated by law. However, Apple’s liability is limited as 

32

English

described herein. In the absence of the restriction and/or limitation of liability, Apple would not 

provide the Plan. You acknowledge that the benefits stemming from the Plan provide appropriate 

compensation for the limitation and/or restriction of Apple’s liability hereunder. 

Section 9 is supplemented by the following provision: 

If you are a consumer and you have entered this Plan through the Apple Store web site, through 

the phone or by concluding a distance contract in any other manner, you may cancel this Plan 

within 8 business days upon the conclusion of this Plan (if according to the applicable law, Apple 

has to provide you with a written statement, if the above is not provided, within 8 business days 

from the receipt of the above, but not later than 3 months from the conclusion of this Plan). In 

this case, you will receive a full refund. However, if upon your request, Apple has started to provide 

you the service hereunder within the above period, you are not entitled to cancel the Plan in the 

manner set out above; you are entitled to terminate it in line with the provisions of this service 

contract. 

Section 11 (v) is replaced by the following provision: 

In carrying out its obligations Apple may, at its discretion and solely for the purposes of monitoring 

the quality of Apple’s response, record part or all of the calls between you and Apple, provided that 

Apple has informed you about the above and acquired your consent. 

Section 11 (vi) is replaced by the following provision: 

You agree that any information or data disclosed to Apple under this Plan is not confidential or 

proprietary to you. You hereby voluntary consent to the collection, processing and transfer of your 

personal data for the purposes of this Plan, as described herein and in the Apple Privacy Policy. This 

may include transferring your data to affiliated companies or service providers located in countries 

where data protection laws may be less comprehensive than those in your country of residence, 

including but not limited to Australia, Canada, countries of the European Union, India, Japan, the 

People’s Republic of China and the U.S.

ITALY

AppleCare Protection Plan benefits are in addition to rights provided by consumer protection laws 

in your jurisdiction.

Under articles 128-135 of the Legislative Decree n. 206 6 September 2005 (Consumer Code), Italian 

consumers have up to 26 months to claim against the seller that a product was defective when 

33

English

delivered. Defects apparent in the first 6 months, are presumed to have existed at delivery. A 

consumer making a claim under the Consumer Code may contact an Apple Authorized Service 

Provider to assess if a defect existed at delivery.

Section 8 -

a. If you are a consumer, nothing in these Terms and Conditions shall limit or exclude Apple’s 

liability in case of violation of the legislation applicable to the Plan.

b. If you are not a consumer:

(i) these terms and conditions set out the full extent of our obligations and liabilities in respect 

of the services under this Plan; (ii) there are no warranties, conditions or other terms that are 

binding on Apple except as expressly stated in the Plan; (iii) any warranty, condition or other term 

concerning the products or services which might otherwise be implied into or incorporated in 

the Plan by statute, common law, laws applicable in the country where you purchased the Plan 

or otherwise (including without limitation any implied term as to quality, fitness for purpose, 

reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. 

In particular, we will not be responsible for ensuring that the Plan is suitable for your purposes.

c. Nothing in the Plan shall limit or exclude Apple’s liability (i) for death or personal injury caused 

by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable 

compulsory national laws as to title or (iv) any liability which cannot be excluded or limited by law, 

in particular under Articles 33 and followings of the Code of Consumer.

d. Subject to clause 8.c in this section, Apple will not be liable under the Plan for any loss of 

income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or 

damage of any kind howsoever arising and whether caused by tort (including negligence), breach 

of contract or otherwise.

e. Subject to clause 8.c in this section, Apple’s maximum aggregate liability under the Plan 

whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the 

amount payable by you to Apple in respect of the Plan.

Section 9 - If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-

rata refund of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of 

the pro-rata amount, whichever is less. 

34

English

If you are a consumer, in the event Apple cancels this Plan, you will receive from Apple a 

cancellation fee equal to double the cancellation fee that you would have paid if you had 

cancelled the Plan at the time Apple cancels.

If you are a consumer and you have entered this Plan through the Apple Store web site or through 

the phone, you may cancel this Plan within fourteen days following your purchase of the plan. 

You will receive full refund. Articles 50 - 61 of the Italian Legislative Decree No. 206 of 6 September 

2005 (Consumer Protection Code) will apply to this Plan if (i) this Plan is entered through the 

Apple Store web site, or (ii) this Plan is executed as a “distance contract”.

LUXEMBOURG

Section 9 - If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-

rata refund of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of 

the pro-rata amount, whichever is less.

THE NETHERLANDS

Section 8 (Limitation of liability) is replaced by the following:

For consumers

The benefits conferred by this Plan are in addition to all rights and remedies provided to you by 

the applicable mandatory (consumer) laws, including your right to seek for damages in the event 

of total or partial non-conformity or inadequate performance by Apple of any of its contractual 

obligations. 

For non-consumers

This Plan sets out the full extent of Apple’s obligations and liabilities in respect of the performance 

of any services under this Plan. There are no warranties, conditions or other terms that are binding 

on Apple except as expressly stated in this Plan. Any warranty, condition or other term concerning 

products or services which might otherwise be implied into or incorporated in this Plan by the 

applicable law (including, but not limited to, any implied term as to quality, fitness for purpose, 

reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. 

In particular, Apple shall not be responsible for ensuring that the Plan is suitable for your purposes.

To the maximum extent permitted by applicable mandatory law, Apple and its employees and 

agents will under no circumstances be liable to you or any subsequent owner for any indirect 

35

English

or consequential damages, including but not limited to costs of recovering, reprogramming, or 

reproducing any program or data or the failure to maintain the confidentiality of data outside the 

scope of the Dutch Personal Data Protection Act (Wet Bescherming Persoonsgegevens), any loss of 

business, profits, revenue or anticipated savings, resulting from Apple’s obligations under this Plan. 

For all purchasers of the Plan 

To the maximum extent permitted by applicable mandatory law, Apple’s and its employees’ and 

agent’s maximum liability to you and any subsequent owner arising under the Plan is limited, at 

Apple’s sole option, to the original price paid for the Plan, or replacing or repairing the Covered 

Equipment.

Apple specifically does not warrant that it will be able to repair or replace Covered Equipment 

without risk to or loss of programs or data. 

Nothing in this agreement shall exclude or limit Apple’s liability for (i) death or personal injury 

caused by its negligence, (ii) fraud; or (iii) intentional misconduct or gross negligence of Apple’s 

senior management.

Section 9 (Cancellation) is completed by the following:

 If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata 

refund of the original purchase price, based on the percentage of unexpired Coverage Period from 

the Plan’s date of purchase, less (a) a cancellation fee of € 25 or ten percent (10%) of the pro-rata 

amount, whichever is less.

If you are a consumer and you have purchased this Plan through a distance contract (e.g. through 

the Apple website or by phone), you may cancel the Plan within fourteen (14) days after the 

purchase of this Plan, unless Apple already commenced the services provided under the Plan 

within this fourteen (14) day period.

NORWAY

CANCELLATION (Section 9) - If you cancel more than 30 days after your receipt of this Plan, you 

will receive a pro-rata refund of the Plan’s original purchase price, based on the percentage of 

unexpired Coverage Period from the Plan’s date of purchase, less a cancellation fee of NOK 200.00 

or 10 per cent of the pro-rata amount, whichever is less.

36

English

If you are a consumer and you have entered this Plan through the Apple Store web site or through 

another distance contract (e.g. through the phone), you may according to the Act on the right 

to repent a sale after a cooling-off period of December 21st 2000, no.105 (“the Cancellation Act”) 

cancel this Plan within fourteen days after Apple has met the disclosure requirements pursuant 

to the Cancellation Act and your receipt of the repent form, and you will receive a full refund. If 

you purchased this Plan through a distance contract other than phone and you make use of the 

services available under this Plan before the expiry of the cooling-off period you will receive a full 

refund less the value of any service provided under the Plan. 

Your rights under the Cancellation Act are in addition to the rights granted to you under section 9.

POLAND

1. 

For the purposes of relations with business entities Section 8 of the Plan should be worded as 

follows: 

APPLE AT ITS SOLE OPTION MAY DECIDE TO REPLACE OR REPAIR THE COVERED EQUIPMENT 

OR SUPPLY THE SERVICE.

APPLE OR ITS EMPLOYEES OR AGENTS SHALL UNDER NO CIRCUMSTANCES BE LIABLE 

FOR ANY DAMAGE TO PROPERTY WHETHER IN THE EVENT OF TOTAL OR PARTIAL NON-

PERFORMANCE OR INADEQUATE PERFORMANCE BY APPLE OF ANY OF ITS CONTRACTUAL 

OBLIGATIONS OR IN TORT UNLESS SUCH DAMAGE IS CAUSED BY WILFUL MISCONDUCT ON 

THE PART OF APPLE, ITS EMPLOYEES OR AGENTS. 

APPLE’S, ITS EMPLOYEES’ AND AGENTS’ LIABILITY FOR DEATH OR PERSONAL INJURY, OR IN 

THE EVENT OF TOTAL OR PARTIAL NON-PERFORMANCE OR INADEQUATE PERFORMANCE BY 

APPLE OF ANY OF ITS CONTRACTUAL OBLIGATIONS IS NOT LIMITED WHERE SUCH DEATH OR 

INJURY OR NON-PERFORMANCE OR INADEQUATE PERFORMANCE IS CAUSED BY APPLE’S, ITS 

EMPLOYEES’ OR AGENTS’ WILFUL MISCONDUCT. 

2.  For the purposes of relations with consumers Section 8 of the Plan should be worded as 

follows: 

FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION 

LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL 

RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. APPLE AT ITS 

SOLE OPTION MAY DECIDE TO REPLACE OR REPAIR THE COVERED EQUIPMENT OR SUPPLY 

37

English

THE SERVICE. NOTHING IN THIS PLAN SHALL PREJUDICE CONSUMER RIGHTS GRANTED BY THE 

APPLICABLE MANDATORY LAWS. 

THE LIABILITY OF APPLE, ITS EMPLOYEES AND AGENTS WHETHER IN THE EVENT OF TOTAL 

OR PARTIAL NON-PERFORMANCE OR INADEQUATE PERFORMANCE BY APPLE OF ANY OF 

ITS CONTRACTUAL OBLIGATIONS OR LIABILITY IN TORT FOR DAMAGE TO PROPERTY OR FOR 

DEATH OR PERSONAL INJURY IS NOT LIMITED OR EXCLUDED UNDER THIS PLAN INCLUDING 

CONSUMER RIGHT TO SEEK FOR DAMAGES IN THE EVENT OF TOTAL OR PARTIAL NON-

PERFORMANCE OR INADEQUATE PERFORMANCE BY APPLE OF ANY OF ITS CONTRACTUAL 

OBLIGATIONS. 

3.  Section 9 of the Plan should be worded as follows: 

If you are a consumer and have entered into this Plan via Apple Online Store or contact 

centre, you may withdraw from this Plan within 10 days from its purchase, unless you have 

expressly agreed that the coverage under this Plan is to begin before the lapse of the initial 

10 days’ period - In such case the right of withdrawal is cancelled. The exercising of your right 

to withdraw from the Plan is not conditional upon any payments. 

Regardless of whether you are a consumer or not, you may terminate this Plan at any time 

upon thirty (30) days’ prior written notice. 

In the case of termination you will receive a pro-rata refund of the original purchase price, 

based on the percentage of the unexpired Coverage Period from the Plan’s date of purchase, 

less (a) a cancellation fee of €25.00 or ten percent (10%) of the pro-rata amount, whichever is 

less, and (b) the value of any service provided to you under the Plan. 

If you decide to withdraw or terminate, you may either call Apple at the telephone number 

below, or send or fax a written notice with your Plan Agreement Number to Apple Customer 

Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland (fax number : +353-(0)21-

428-3917). A copy of the original proof of purchase must accompany your notice. 

Unless applicable local law provides otherwise, Apple may terminate this Plan for fraud or 

material misrepresentation or if service parts for the Covered Equipment become unavailable, 

upon thirty (30) days’ prior written notice. If Apple terminates this Plan for the unavailability 

of service parts, you will receive a pro-rata refund for the Plan’s unexpired term. 

38

English

PORTUGAL

Nothing in these terms and conditions shall limit the manufacturer’s obligations and responsibilities 

under the general product safety legislation as laid down in Decree-law 383/86, of November 6 (Lei 

da Responsabilidade Objectiva do Produtor), as amended from time to time.

The services provision hereby agreed upon is additional to the mandatory warranty period of your 

products, as per applicable legislation on the warranty of consumer goods as laid down in Decree-

law no. 67/2003, of April 8 (Lei das Garantias dos Bens), as amended from time to time.

In accordance with Decree-Law no. 446/85, of October 25 (Lei das Cláusulas Contratuais Gerais), as 

amended from time to time, nothing in these terms and conditions shall, in any manner whatsoever, 

be interpreted as:

(a)  Limiting or in any manner altering obligations assumed directly by Apple or its representative 

in the contracting;

(b)  Excluding or limiting, directly or indirectly, the liability for damages caused to the life, moral 

or physical integrity or health of persons;

(c)  Excluding or limiting, directly or indirectly, the liability for non contractual patrimonial 

damages caused to you or any third parties;

(d)  Excluding or limiting, directly or indirectly, the liability for definitive non compliance, delay 

in compliance or defective compliance in case of fraud (dolo) or serious misconduct (culpa 

grave); and/or

(e)  Excluding or limiting, directly or indirectly, the liability for acts of representatives or auxiliary 

persons in case of fraud (dolo) or serious misconduct (culpa grave).

Nothing in this Plan shall exclude or limit Apple’s liability if such limitation or exclusion would be 

deemed invalid as a matter if Portuguese public policy under Article 800/2 of the Portuguese Civil 

Code.

Section 8

If you are a consumer, nothing in these terms and conditions shall limit or exclude in any manner 

whatsoever your rights as per Law no. 24/96, of July 31 (Lei de Defesa do Consumidor), as amended 

from time to time.

39

English

In any event, Apple shall only be liable for definitive non compliance, delay in compliance 

or defective compliance in cases of fraud or serious misconduct imputable to Apple or to its 

representatives or auxiliary persons. If not, Apple shall not in any event be liable for damages caused 

by third parties or by you; and any liability imputable to Apple or to its representatives or auxiliary 

persons which is not caused by their fraud or serious misconduct is hereby expressly excluded.

However nothing in this Plan shall exclude or limit, directly or indirectly, the liability imputable to 

Apple for damages caused to the life, moral or physical integrity or health of persons or for non 

contractual patrimonial damages. 

Section 9

If you are a consumer and you have entered this Plan through the Apple Store web site or through 

the telephone, you may cancel this Plan within fourteen days following your purchase of the Plan. 

You will receive full refund.

If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-rata refund 

of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of the pro-rata 

amount, whichever is less.

Section 11

The consumer or any physical entity that has given his/her personal data to be processed by Apple 

within the scope of this contract can access said personal data through privacyeurope@apple.com, 

where he/she can demand said personal data to be corrected, updated or eliminated, as per Apple 

Customer Privacy Policy, available at www.apple.com/legal/privacy.

RUSSIA 

Apple does not sell or support the AirPort Extreme Card, AirPort Express or AirPort Extreme Base 

Station, Time Capsule in Russia. Furthermore, service options are limited in Russia. You should 

review the following support website for information on support options available to you:  

www.apple.com/ru/support.

Section 6.1(ii) is replaced by the following:

(ii) Onsite service is available for many desktop computers if the location of the Covered Equipment 

is within an 80-kilometer radius of an Apple Authorized Onsite Service Provider located in a 

country listed in Section 11.iv. Apple will dispatch a service technician to the location of the Covered 

40

English

Equipment. Service will be performed at the location, or the service technician will transport the 

Covered Equipment to an Apple Authorized Service Provider or Apple Repair Service Location for 

repair. If the Covered Equipment is repaired at an Apple Authorized Service Provider or Apple Repair 

Service Location, the Covered Equipment will be transported to your location following service. If 

the service technician is not granted access to the Covered Equipment at the appointed time, any 

further onsite visits may be subject to an additional charge.

Section 8: Additional conditions to Section 8: 

8.1 – If you are a consumer, nothing in this Plan shall limit or exclude Apple’s liability for any 

breach of legislation.

8.2 – If you are a consumer, nothing in this Plan shall limit or exclude Apple’s compensation in case 

of deliberate violation of obligations.

Section 9 – the following should be added to Section 9:

If you cancel more than 30 days after your receipt of this Plan, you will receive a pro-rata refund 

of the Plan’s original purchase price, less a cancellation fee of €25.00 or 10 per cent of the pro-rata 

amount, whichever is less.

Section 11: the following should be added to Section 11:

d. All Plans may not be available in your country

Additional condition to Section 11 (viii):

Customers in the Russian Federation may also address the above-mentioned representative of the 

Company on the issue of data protection rights.

SPAIN

Section 8 – 

8.1-   If you are a Consumer as defined in the Spanish Consumer Act, nothing in these Terms and 

Conditions shall limit, exclude or affect the legal rights that you have as a consumer in case of 

lack of conformity of the products.

8.2 -  If you are not a Consumer:

- 

these terms and conditions set out the full extent of our obligations and liabilities in 

respect of the Plan;