Apple AppleCare Protection Plan for Mac: 5. How to Obtain Service and Support
5. How to Obtain Service and Support: Apple AppleCare Protection Plan for Mac
Table of contents
- Fact Sheet Service and support from the people who know your Mac best Coverage information
- Technical support options Hardware repair service
- Quick Reference Guide 1. Check connections. 2. Disconnect peripheral devices. 3. Refer to the troubleshooting section of the users guide for your Mac, the onscreen help, and the Apple Support website.
- 4. Try these troubleshooting steps. 5. Contact Apple for assistance.
- Terms and Conditions 1. The Plan 2. When Coverage Begins and Ends
- 3. What is Covered? 3.1 Hardware Service 3.2 Covered Equipment
- 3.3 Technical Support 3.4 Scope of Technical Support
- 4. What is Not Covered? 4.1 Hardware Service 4.2 Technical Support
- 5. How to Obtain Service and Support
- 6. Hardware Service Options 6.1 Apple will provide hardware services through one or more of the following options:
- 6.2 Apple reserves the right to change the method by which Apple may provide repair or
- 7. Your Responsibilities 8. Limitation of Liability
- 9. Cancellation
- 10. Transfer of Plan
- 11. General
- 12. Country, Province and State Variations
- United Kingdom
- IRELAND
- AUSTRIA BELGIUM DENMARK
- FINLAND
- FRANCE
- Section 9 – Section 9 is completed and amended as follows:
- In accordance with Article L.211-15 of the French Consumer code, the following Articles apply to
- GERMANY
- Section 9 - Section 9 is replaced by the following:
- GREECE
- HUNGARY
- Section 11 (v) is replaced by the following provision: ITALY
- Section 8 -
- LUXEMBOURG THE NETHERLANDS
- NORWAY
- POLAND
- THE SERVICE. NOTHING IN THIS PLAN SHALL PREJUDICE CONSUMER RIGHTS GRANTED BY THE
- PORTUGAL
- RUSSIA
- SPAIN
- Sweden
- Section 9 - Section 9 is completed as follows:
- SWITZERLAND
13
English
(ii) Your use of or modification to the Covered Equipment, the Mac OS, iPod Software, Apple
TV Software or Consumer Software in a manner for which the Covered Equipment or
software is not intended to be used or modified;
(iii) Third-party products or their effects on or interactions with the Covered Equipment, the
Mac OS, Mac OS Server, iPod Software, Apple TV Software or Consumer Software;
(iv) Your use of a computer or operating system under APP for iPod that is unrelated to iPod
Software or connectivity issues with the Covered Equipment;
(v) Your use of a computer or operating system under APP for Apple Display that is
unrelated to connectivity issues with the Covered Equipment;
(vi) Your use of a computer or operating system under APP for Apple TV that is unrelated to
Apple TV Software or connectivity issues with the Covered Equipment;
(vii) Apple software other than the Mac OS, Mac OS Server, iPod Software, Apple TV Software
or Consumer Software as covered under the applicable Plan;
(viii) Mac OS software for servers, except when using the graphical user interface for server
administration and network management issues on Mac OS Server on a Mac;
(ix) Mac OS software or any Apple-branded software designated as “beta”, “prerelease,” or
“preview” or similarly labeled software;
(x) Third-party web browsers, email applications, and Internet service provider software, or
the Mac OS configurations necessary for their use; or
(xi) Damage to, or loss of any software or data residing or recorded on the Covered
Equipment. Recovery and reinstallation of software programs and user data are not
covered under this Plan.
5. How to Obtain Service and Support
You may obtain hardware services and technical support by accessing the Apple website
(www.apple.com/support/country) or calling the telephone number listed in the Getting Started
Guide (the “Guide”). The Guide is included in the Plan’s packaging. If calling, an Apple technical
support representative will answer, request your Plan Agreement Number or Covered Equipment
serial number, before providing assistance. Keep your Plan Confirmation document and the
