Beko WMB 81231 PTLMC: C

C: Beko WMB 81231 PTLMC

7 Troubleshooting

Programme cannot be started or selected.

Washing machine has switched to self protection mode due to a supply problem

(line voltage, water pressure, etc.). >>> Press and hold Start / Pause / Cancel

button for 3 seconds to reset the machine to factory settings. (See "Canceling the

programme")

Water in the machine.

Some water might have remained in the product due to the quality control

processes in the production. >>> This is not a failure; water is not harmful to the

machine.

There is water leaking from the bottom of the washing machine.

Likely problems with hoses or the pump filter. >>> Be sure the seals of the water

inlet hoses are securely fitted. Attach the hose to the tap tightly.

Pump filter might not be closed fully. >>> Make sure that the pump filter is

completely closed.

Machine does not fill with water.

Tap is turned off. >>> Open the inlet water taps fully.

Water inlet hose is bent. >>> Flatten the water inlet hose.

Water inlet filter is clogged. >>> Clean the water inlet filter.

The loading door is ajar. >>> Close the Loading Door.

Machine does not drain water.

Water drain hose might be clogged or twisted. >>> Clean or flatten the hose.

Pump filter is clogged. >>> Clean the pump filter.

Machine vibrates or makes noise.

Machine might be standing unbalanced. >>> Adjust the feet to level the machine.

A hard substance might have entered into the pump filter. >>> Clean the pump

filter.

Transportation safety bolts are not removed. >>> Remove the transportation

safety bolts.

Laundry quantity in the machine might be too little. >>> Add more laundry to the

machine.

Machine might be overloaded with laundry. >>> Take out some of the laundry

from the machine or distribute the load by hand to balance it homogenously in the

machine.

Machine might be leaning on a rigid item. >>> Make sure that the machine is not

leaning on anything.

Machine stopped shortly after the programme started.

Machine might have stopped temporarily due to low voltage. >>> It will resume

running when the voltage restores to the normal level.

Machine directly discharges the water it takes in.

Draining hose might not be at adequate height. >>> Connect the water draining

hose as described in the operation manual.

No water can be seen in the machine during washing.

The water level is not visible from outside of the washing machine. This is not a

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failure.

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Loading door cannot be opened.

Door lock is activated because of the water level in the machine. >>> Drain the

water by running the Pump or Spin programme.

Machine is heating up the water or it is at the spinning cycle. >>> Wait until the

programme completes.

Child lock is engaged. Door lock will be deactivated a couple of minutes after

the programme has come to an end. >>> Wait for a couple of minutes for

deactivation of the door lock.

Washing takes longer time than the one specified in the manual.

Water pressure is low. >>> Machine waits until taking in adequate amount of

water to prevent poor washing quality due to the decreased amount of water.

Therefore, the washing time extends.

Voltage might be low. >>> Washing time is prolonged to avoid poor washing

results when the supply voltage is low.

Input temperature of water might be low. >>> Required time to heat up the water

extends in cold seasons. Also, washing time can be lengthened to avoid poor

washing results.

Number of rinses and/or amount of rinse water might have increased. >>>

Machine increases the amount of rinse water when good rinsing is needed and

adds an extra rinsing step if necessary.

Excessive foam might have occurred and automatic foam absorption system

might have been activated due to too much detergent usage. >>> Use

recommended amount of detergent.

Machine does not switch to spinning step when the laundry is not evenly

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distributed in the drum to prevent any damage to the machine and to its

surrounding environment. Laundry should be rearranged and re-spun.

Programme time does not countdown. (On models with display)

Timer may stop during water intake. >>> Timer indicator will not countdown until

the machine takes in adequate amount of water. The machine will wait until there

is sufficient amount of water to avoid poor washing results due to lack of water.

Timer indicator will resume countdown after this.

Timer may stop during heating step. >>> Timer indicator will not countdown until

the machine reaches the selected temperature.

Timer may stop during spinning step. >>> Automatic unbalanced load detection

system might be activated due to the unbalanced distribution of the laundry in the

drum.

Machine does not switch to spinning step when the laundry is not evenly

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distributed in the drum to prevent any damage to the machine and to its

surrounding environment. Laundry should be rearranged and re-spun.

Programme time does not countdown.

There might be an imbalance of laundry in the machine. >>> Automatic

unbalanced load detection system might be activated due to the unbalanced

distribution of the laundry in the drum.

Machine does not switch to spinning step when the laundry is not evenly

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distributed in the drum to prevent any damage to the machine and to its

surrounding environment. Laundry should be rearranged and re-spun.

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Machine does not switch to spinning step.

There might be an imbalance of laundry in the machine. >>> Automatic

unbalanced load detection system might be activated due to the unbalanced

distribution of the laundry in the drum.

Machine does not switch to spinning step when the laundry is not evenly

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distributed in the drum to prevent any damage to the machine and to its

surrounding environment. Laundry should be rearranged and re-spun.

The machine will not spin if water is not drained completely. >>> Check the filter

and the draining hose.

Excessive foam might have occurred and automatic foam absorption system

might have been activated due to too much detergent usage. >>> Use

recommended amount of detergent.

Washing performance is poor: Laundry turns gray.

Insufficient amount of detergent was used over a long period of time. >>> Use

the recommended amount of detergent appropriate for water hardness and the

laundry.

Washing was made at low temperatures for a long time over a long period of time.

>>> Select the proper temperature for the laundry to be washed.

Insufficient amount of detergent is used with hard waters. >>> Using insufficient

amount of detergent with hard water causes the soil to stick on the cloth and this

turns the cloth into gray in time. It is difficult to eliminate graying once it happens.

Use the recommended amount of detergent appropriate for water hardness and

the laundry.

Too much detergent is used. >>> Use the recommended amount of detergent

appropriate for water hardness and the laundry.

Regular drum cleaning is not applied. >>> Clean the drum regularly. For this,

please see "Cleaning the loading door and the drum".

Washing performance is poor: Stains persist or the laundry is not whitened.

Insufficient amount of detergent is used. >>> Use recommended amount of

detergent appropriate for the laundry.

Excessive laundry was loaded in. >>> Do not load the machine in excess. Load

with amounts recommended in the "Programme and consumption table".

Wrong programme and temperature were selected. >>> Select the proper

programme and temperature for the laundry to be washed.

Wrong type of detergent is used. >>> Use original detergent appropriate for the

machine.

Detergent is put in the wrong compartment. >>> Put the detergent in the correct

compartment. Do not mix the bleaching agent and the detergent with each other.

Regular drum cleaning is not applied. >>> Clean the drum regularly. For this,

please see "Cleaning the loading door and the drum".

Washing performance is poor: Oily stains appeared on the laundry.

Regular drum cleaning is not applied. >>> Clean the drum regularly. For this,

please see "Cleaning the loading door and the drum".

Washing performance is poor: Clothes smell unpleasantly.

Odours and bacteria layers are formed on the drum as a result of continuous

washing at lower temperatures and/or in short programmes. >>> Leave the

detergent drawer as well as the loading door of the machine ajar after each

washing. Thus, a humid environment favorable for bacteria cannot occur in the

machine.

Regular drum cleaning is not applied. >>> Clean the drum regularly. For this,

please see "Cleaning the loading door and the drum".

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Colour of the clothes faded.

Excessive laundry was loaded in. >>> Do not load the machine in excess.

Detergent in use is damp. >>> Keep detergents closed in an environment free of

humidity and do not expose them to excessive temperatures.

A higher temperature is selected. >>> Select the proper programme and

temperature according to the type and soiling degree of the laundry.

Regular drum cleaning is not applied. >>> Clean the drum regularly. For this,

please see "Cleaning the loading door and the drum".

It does not rinse well.

The amount, brand and storage conditions of the detergent used are

inappropriate. >>> Use a detergent appropriate for the washing machine and

your laundry. Keep detergents closed in an environment free of humidity and do

not expose them to excessive temperatures.

Detergent is put in the wrong compartment. >>> If detergent is put in the

prewash compartment although prewash cycle is not selected, machine can take

this detergent during rinsing or softener step. Put the detergent in the correct

compartment.

Pump filter is clogged. >>> Check the filter.

Drain hose is folded. >>> Check the drain hose.

Laundry became stiff after washing.

Insufficient amount of detergent is used. >>> Using insufficient amount of

detergent for the water hardness can cause the laundry to become stiff in time.

Use appropriate amount of detergent according to the water hardness.

Detergent is put in the wrong compartment. >>> If detergent is put in the

prewash compartment although prewash cycle is not selected, machine can take

this detergent during rinsing or softener step. Put the detergent in the correct

compartment.

Detergent might be mixed with the softener. >>> Do not mix the softener with

detergent. Wash and clean the dispenser with hot water.

Regular drum cleaning is not applied. >>> Clean the drum regularly. For this,

please see "Cleaning the loading door and the drum".

Laundry does not smell like the softener.

Detergent is put in the wrong compartment. >>> If detergent is put in the

prewash compartment although prewash cycle is not selected, machine can take

this detergent during rinsing or softener step. Wash and clean the dispenser with

hot water. Put the detergent in the correct compartment.

Detergent might be mixed with the softener. >>> Do not mix the softener with

detergent. Wash and clean the dispenser with hot water.

Regular drum cleaning is not applied. >>> Clean the drum regularly. For this,

please see "Cleaning the loading door and the drum".

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Detergent residue in the detergent drawer.

Detergent is put in wet drawer. >>> Dry the detergent drawer before putting in

detergent.

Detergent has gotten damp. >>> Keep detergents closed in an environment free

of humidity and do not expose them to excessive temperatures.

Water pressure is low. >>> Check the water pressure.

The detergent in the main wash compartment got wet while taking in the prewash

water. Holes of the detergent compartment are blocked. >>> Check the holes

and clean if they are clogged.

There is a problem with the detergent drawer valves. >>> Call the Authorized

Service Agent.

Detergent might be mixed with the softener. >>> Do not mix the softener with

detergent. Wash and clean the dispenser with hot water.

Regular drum cleaning is not applied. >>> Clean the drum regularly. For this,

please see "Cleaning the loading door and the drum".

There is detergent left on the laundry.

Excessive laundry was loaded in. >>> Do not load the machine in excess.

Wrong programme and temperature were selected. >>> Select the proper

programme and temperature for the laundry to be washed.

Wrong detergent was used. >>> Select the proper detergent for the laundry to be

washed.

Regular drum cleaning is not applied. >>> Clean the drum regularly. For this,

please see "Cleaning the loading door and the drum".

Too much foam forms in the machine.

Improper detergents for the washing machine are being used. >>> Use

detergents appropriate for the washing machine.

Excessive amount of detergent is used. >>> Use only sufficient amount of

detergent.

Detergent was stored under improper conditions. >>> Store detergent in a closed

and dry location. Do not store in excessively hot places.

Some meshed laundry such as tulle may foam too much because of their texture.

>>> Use smaller amounts of detergent for this type of item.

Detergent is put in the wrong compartment. >>> Put the detergent in the correct

compartment.

Softener is being taken early. >>> There may be problem in the valves or in the

detergent dispenser. Call the Authorized Service Agent.

Regular drum cleaning is not applied. >>> Clean the drum regularly. For this,

please see "Cleaning the loading door and the drum".

Foam is overflowing from the detergent drawer.

Too much detergent is used. >>> Mix 1 tablespoonful softener and ½ l water and

pour into the main wash compartment of the detergent drawer.

Put detergent into the machine suitable for the programmes and maximum loads

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indicated in the “Programme and consumption table”. When you use additional

chemicals (stain removers, bleaches and etc), reduce the amount of detergent.

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Laundry remains wet at the end of the programme

Excessive foam might have occurred and automatic foam absorption system might

have been activated due to too much detergent usage. >>> Use recommended

amount of detergent.

Machine does not switch to spinning step when the laundry is not evenly

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distributed in the drum to prevent any damage to the machine and to its

surrounding environment. Laundry should be rearranged and re-spun.

If you cannot eliminate the problem although you follow the instructions in this section,

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consult your dealer or the Authorized Service Agent. Never try to repair a nonfunctional

product yourself.

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