Toshiba JournE Scan: Troubleshooting
Troubleshooting: Toshiba JournE Scan
Table of contents
- Important Safety Instructions
- n When handling the power cable/cord, follow these precautions:
- n Attaching the power cable/cord
- Introduction Checking the Components Parts of the Scanner and Their Functions Front view
- No. Name Function/description No. Name Function/description Rear view
- Using the Scanner Preparation
- Making a Scan
- Scanning to a Digital Photo Frame Connecting the Scanner to a Computer System requirements (for computer)
- Making connection More Information Suitable and unsuitable types of originals
- Orientation of the original and scanned image Cropping on scanned images
- Care and Maintenance Cleaning the Scanner Cleaning the roller
- Cleaning the image sensor Calibrating the Scanner
- Troubleshooting
- Specifications
- TOSHIBA Support Copyright Statement Disclaimer Trademarks
- Regulatory Statements Working Environment
- Additional Environments not Related to EMC Following Information is Only for EU-member States
User’s Manual 15
EN
UM_EEMEA_Scan_1108.book Page 15 Monday, December 15, 2008 2:26 PM
Troubleshooting
Problem: There are strange lines on the scanned image, or the image is
not clear.
Solution: Please ensure the following:
n Are there scratches on the original, or is the original clean?
Remove any stains or dust from the original before scanning.
n Has the scanner been used for a long period of time without
cleaning and calibration? Refer to “Cleaning the Scanner” on
page 13 and “Calibrating the Scanner” on page 14 to clean and
calibrate the scanner and then try again.
Problem: The original gets stuck halfway in the feeding slot.
Solution: Press the Power button. The scanner will advance the original so
you can remove the jammed original from the output slot.
Problem: The status indicator blinks rapidly and no scan is possible.
Solution: Check the following:
n Is the memory card inserted properly into the memory card slot?
Re-insert the card and try again.
n Is the SD card locked? Unlock the card.
n Is the memory card full? The indicator blinks when the free space
on the memory card is below 3MB. Use another card if
necessary.
n Did you insert the next original before the scanning process of
the previous one is completed? Power off and then on the
scanner and try again. Make sure that you scan the next original
only after the scanning process of the previous one is completed
n Does the length of the original exceed the maximum acceptable
size?
