Vaddio HE120 Operating Instructions: Troubleshooting
Troubleshooting: Vaddio HE120 Operating Instructions
Troubleshooting
Operation
Reference
Symptom Cause and remedial action
pages
Is the AC adaptor securely connected to the AC outlet? –––
If the power plug of the AC adaptor connected properly? –––
If the unit is connected to the controller, has it been connected
No power
properly?
P.19 to 21
Refer to the Operating Instructions of the controller.
When the unit is being operated by the wireless remote control
Also refer to the “Cannot operate using the wireless remote control”
–––
item.
Is the power on?
<Operations and
If the unit’s status display lamp is off or if it has lit up orange,
Settings>
it means that the unit’s power is not being supplied.
P.7
<Operations and
The safe mode function may have been activated.
Settings>
Cannot operate
P.89
( common to wireless
remote control,
<Operations and
controller)
Have the limiter functions been set?
Settings>
P.87 to 88
<Operations and
Has the correct unit to be operated been selected?
Settings>
P.9
Have the remote control’s batteries run down or have the batteries
been installed with their polarities reversed?
If the status display lamp does not blink even when the wireless
–––
remote control is operated near the wireless remote control signal
light-sensing area, it means that the batteries have run down.
Cannot operate using
Replace the batteries.
the wireless remote
control
Have the IR ID switches been set correctly? P.36, 39
Is there a fluorescent light or plasma monitor near the unit and,
if so, is the wireless remote control signal light-sensing area
P.34
exposed to its light?
Is the unit connected to the controller properly?
P.19 to 21
Refer to the Operating Instructions of the controller.
The user authorization and host authorization must be set to OFF
<Operations and
Cannot operate using
when the AW-RP50 remote camera controller is connected in a
Settings>
the controller
network.
P.75 to 76
It may be necessary to upgrade the version of the controller so
that the controller will support the unit.
–––
Consult with your dealer.
<Operations and
Has the stand-alone (Desktop) installation setting been selected
Settings>
correctly?
The unit turns in the
P.48, P.73
opposite direction to
the one operated
The reversal setting may have been established at the controller if
the unit is connected to the controller.
–––
Refer to the Operating Instructions of the controller.
42
Troubleshooting
(continued)
Reference
Symptom Cause and remedial action
pages
Do not attempt to adjust the slowest speed at which the camera is to
start panning and tilting since this adjustment does not need to be
undertaken when the unit is connected with the AW-HE120.
If an attempt is made to undertake this adjustment, the following will
The adjustment of
occur:
When the AW-RP655 is used:
the slo
west speed
The LCD will keep showing that adjustment is still underway for
at which the camera
the right side of the slowest start speed for panning and tilting,
is to start panning
and it will not be possible to transfer to the next adjustments (top
–––
and tilting fails to
left
bottom).
be completed for
Press the [MENU] button to cancel the adjustment of the slowest
the AW-RP655 or
speed at which the camera is to start panning and tilting.
AW-RP555
When the AW-RP555 is used:
The lamps of the [MEMORY] button and [MODE] button will not
stop blinking.
Operate the joystick, and cancel the adjustment of the slowest
speed at which the camera is to start panning and tilting.
Has a LAN cable of category 5 or above been connected to the
P.19 to 21
LAN connector for IP control?
Is the [LINK] LED of the LAN connector for IP control lit?
If it is not lit, it means that something is wrong with the connection
to the LAN or that the network at the connection destination is not
P.19 to 21
working properly.
Check the LAN cable for defective contacts, and check the wiring.
Operating
Instructions
Is the power on?
<Operations and
If the unit’s status display lamp is off or if it has lit up orange,
Settings>
it means that the unit’s power is not being supplied.
P.7
<Operations and
Has a valid IP address been set in the unit?
Settings>
The web setting
P.78 to 79
screen cannot be
accessed
Has the wrong IP address been accessed?
Check the connections by following the steps below.
Using the Windows command prompt:
–––
> ping [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in
operation.
If a reply is not received, try following operation:
• Reboot the unit, and within 20 minutes change the IP address
using the Easy IP Setup Software.
Has 554 been set as the HTTP port number?
Use any port number, except for the numbers below which are used
<Operations and
by the unit, for the HTTP port number.
Settings>
20, 21, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 554, 995,
P.79
10669, 10670, 59000 to 59999, 60000 to 61000
Reference
43
Troubleshooting
(continued)
Reference
Symptom Cause and remedial action
pages
Has the same IP address setting been used for another device?
Is there a lack of consistency between the address set and the
network subnet at the installation destination?
[When the personal computer is connected to the unit within the
same subnet]
Have the IP addresses of the unit and personal computer been
–––
set to the subnet shared by the unit and computer? Has the
The web setting
“Use proxy server” setting been selected by the web browser?
screen cannot be
When accessing the unit within the same subnet, it is
accessed
recommended that the unit’s address be set to the “Remove
from proxy” address.
[When the unit and personal computer are connected to different
<Operations and
subnets]
Settings>
Has the wrong setting been selected as the default gateway
P.79
setting for the unit?
Press the [F5] key on the keyboard of the personal computer to
–––
request that the settings be acquired.
Follow the steps below to delete the temporary Internet files.
In Internet Explorer, select [Tools] [Internet Options].
–––
Click the [Delete] button for “Temporary Internet files”.
If, in the Temporary Internet Files settings, the check “Every time
I visit the webpage” setting is not selected for “Check for newer
versions of stored pages”, the web setting screen may not be
displayed properly.
Follow the steps below.
The settings on the
In Internet Explorer, select [Tools] [Internet Options].
web setting screen
When Internet Explorer 7.0 is being used:
are not updated or
Click the [Settings] button in “Browsing history”, and select
–––
displayed properly
“Every time I visit the webpage” under “Check for newer
versions of stored pages”.
When Internet Explorer 6.0 is being used:
Click the [Settings] button in “Temporary Internet files”,
and select “Every visit to the page” under “Check for newer
versions of stored pages”.
The unit’s ports may be filtered by the firewall or other function of
the anti-virus software.
–––
Change the HTTP port number of the unit to a port number which
will not be filtered.
Has the file download function been disabled?
It is not possible to
On the “Security” settings screen (Internet Options Security) of
download the setting
Internet Explorer, click the “Custom Level” button under “Security
–––
files
level for this zone” to enable “File download” and “Automatic
prompting for file downloads”.
44
Troubleshooting
(continued)
Video
Reference
Symptom Cause and remedial action
pages
Has the unit been connected properly to the other connected
P.18 to 21
devices?
If the system is configured in such a way that the picture is also
<Operations and
switched when the unit to be operated is selected, has the correct
Settings>
No pictures are
unit been selected?
P.9
displa
yed or the
pictures are disturbed
<Operations and
Has the video signal setting been selected correctly?
Settings>
P.46, P.72
Are external sync signals that are supported by the video signal
P.36
format which has been set being input?
<Operations and
The picture is flipped
Has the stand-alone (Desktop) installation setting been selected
Settings>
vertically
correctly?
P.48, P.73
Multiple color bands
<Operations and
(color bars) are
Switch to the camera picture.
Settings>
displayed
P.13
<Operations and
The menu screen is
Exit the camera menu.
Settings>
Operating
displayed
Instructions
P.29 to 36
Depending on the HDMI monitor you are using, you may
experience one or more of the symptoms described below.
These symptoms are especially noticeable when any of the SD
formats is used: This is normal and not indicative of any trouble.
• The resolution of the characters in the camera menu displays
It is difficult to view
changes as the background image changes.
–––
the menu screens
• Depending on the edge enhancement setting established for the
monitor, white lines appear in front of the black shadows of the
camera menus.
• Depending on the edge enhancement setting established for the
monitor, the background colors may be superimposed onto the white
parts of the camera menus.
<Operations and
Is the focus set to manual?
Settings>
Auto focusing is initiated as soon as the focus is set to auto.
P.13
No auto focusing
<Operations and
In some situations, it may be hard to focus at the auto setting.
Settings>
In cases like this, select the manual setting, and focus manually.
P.15
Was the focus adjusted at the Tele end?
The subject is not
First adjust the focus at the Tele end where the focusing accuracy is
–––
brought into focus
higher, and then proceed with the zooming.
during zooming when
the manual setting is
Under some operating conditions, it may be hard to bring
<Operations and
used for the focus
subjects into focus.
Settings>
In such cases, use the focus at the auto setting.
P.13
Reference
45
Troubleshooting
(continued)
Reference
Symptom Cause and remedial action
pages
<Operations and
Activate the ATW (Auto tracking white adjustment) function.
Settings>
Something is wrong
P.24
with the coloring of
the pictures
In some situations, the proper colors may not be reproduced
<Operations and
using the ATW function.
Settings>
In cases like this, proceed with the white balance adjustment.
P.22 to 24
<Operations and
Either select the auto setting for the iris or select the manual
Settings>
setting and adjust the iris manually.
The pictures are too
P.16
light or too dark
The pictures may be dark if the analog video signal cables are too
–––
long because this will cause signal attenuation.
Since this camera uses an MOS image device, the shooting timing
differs slightly at the top left and bottom right of the screen.
The subjects appear
This means that if a subject has moved quickly across in front of
–––
distorted
the camera, it may appear slightly distorted.
This is normal and not indicative of any problem.
With a MOS image sensor, the shooting timing differs slightly
When the flash is fired
between the top left and bottom right of the screen.
during shooting, only
This means that when the flash is fired, the bottom of the screen
the top or bottom of
–––
will become lighter in the field concerned and the top will become
the screen becomes
lighter in the next field.
lighter
This is normal and not indicative of any problem.
These phenomena (flicker) may occur under the illumination
The brightness
produced by fluorescent lighting, mercury bulbs or other types of
changes cyclically or
discharge tubes.
the colors change,
In cases like this, it is recommended that the electronic shutter
–––
and horizontal stripes
speed be set to 1/100 in areas where the power line frequency is
can be seen passing
50 Hz and that the electronic shutter be set to OFF in areas where
across the screen
the power line frequency is 60 Hz.
When fine lines or
This phenomenon occurs because the pixels are arranged
cyclical patterns are
systematically on each image sensor. It is noticeable when the
shot, flickering is seen
–––
spatial frequency of a subject and the pixel pitch are brought into
or coloring is added to
proximity so change the camera angle or take other such action.
them
46
Troubleshooting
(continued)
Web settings
Depending on the OS installed on the PC, the following may occur. Follow the instructions below when the following has
occurred. By performing the following solutions, other applications and the security level may not be affected.
The “Information bar” expressed in the following symptom and solutions will be displayed just below the address bar only when
there is information to communicate.
Reference
Symptom Cause and remedial action
pages
The following message
is displa
yed on the
Click the information bar and select “Always Allow Pop-ups
information bar.
from This Site”. The dialog window saying “Allow pop-ups
–––
“Pop-up blocked. To see
from this site?” will be displayed.
this pop-up or additional
Click the [Yes] button.
options click here...”
Click “Internet Options” under “Tools” of the menu bar of
Internet Explorer
®
, and then click the [Security] tab.
Click “Internet” in the “Select a Web content zone to specify
An unnecessary status
its security settings:” section. Then, click the [Custom Level...]
bar or scroll bar is
Operating
button to open the “Security Setting” window.
–––
Instructions
displayed on the pop-up
Under “Miscellaneous”, select “Enable” for “Allow script-
window
initiated windows without size or position constraints”.
Click the [OK] button.
When the warning window is displayed, click the [Yes] button.
Reference
47
Оглавление
- Operating Instructions
- Contents
- Read this first!
- Installation precautions
- How to install and connect the unit
- Changing the direction of the nameplate
- Removing the camera
- Stand-alone installation (when the mount bracket is going to be used)
- Stand-alone installation (when the mount bracket is not going to be used)
- Connections
- Appearance
- Read this first! (For AW-HE120WP, AW-HE120KP)
- Read this first! (For AW-HE120WE, AW-HE120KE)
- Caution for AC Mains Lead
- Before use
- Characteristics
- Controller supported
- Operating precautions
- Concerning the wireless remote control (optional accessory)
- Parts and their functions
- Setting the remote control IDs
- Network settings
- Troubleshooting
- Specifications
- Index
