Yamaha AX-397: General TROUBLESHOOTING Problem

General TROUBLESHOOTING Problem: Yamaha AX-397

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TROUBLESHOOTING

16

Refer to the chart below if this unit does not function properly. If the problem you are experiencing is not listed below or 

if the instructions below do not help, set this unit to the standby mode, disconnect the power cord, and contact the nearest 

authorized YAMAHA dealer or service center.

General

TROUBLESHOOTING

Problem

Cause

Remedy

Refer to 

page

This unit fails to turn 

on.

The power supply cord is not connected or 

the plug is not completely inserted.

Connect the power supply cord firmly.

The impedance setting is incorrect.

Set the impedance to match your speakers.

7

The protection circuitry has been activated 

because of a short circuit, etc.

Check that the speaker wires are not touching each 

other and then turn the power of this unit back on.

8

The IMPEDANCE SELECTOR switch on 

the rear panel is not set to either end.

Set the IMPEDANCE SELECTOR switch to either 

end when the power of this unit is turned off.

7

This unit has been exposed to a strong 

external electric shock (such as lightning 

or strong static electricity).

Set this unit to the standby mode, disconnect the 

power supply cord, plug it back in after 30 seconds, 

then use it normally.

No sound

Incorrect input or output cable 

connections.

Connect the cables properly. If the problem persists, 

the cables may be defective.

8

No appropriate input source has been 

selected.

Select an appropriate input source with the INPUT 

selector on the front panel (or one of the input 

selector buttons on the remote control).

11

The TAPE MONITOR function is turned 

on.

Turn off the TAPE MONITOR function.

4

The SPEAKERS A/B switches are not set 

properly.

Set the corresponding SPEAKERS A or B switch to 

the ON position.

11

Speaker connections are not secure.

Secure the connections.

8

The sound suddenly 

goes off.

The protection circuitry has been activated 

because of a short circuit, etc.

Check that the IMPEDANCE SELECTOR setting is 

correct.

7

Check that the speaker wires are not touching each 

other and then turn the power of this unit back on.

8

Only the speaker on 

one side can be 

heard.

Incorrect cable connections.

Connect the cables properly. If the problem persists, 

the cables may be defective.

8

Incorrect setting for the BALANCE 

control.

Set the BALANCE control to the appropriate 

position.

13

There is a lack of bass 

and no ambience.

The + and – wires are connected in 

reverse at the amplifier or the speakers.

Connect the speaker wires to the correct + and – 

phase.

8

A “humming” sound 

can be heard.

Incorrect cable connections.

Connect the audio plugs firmly. If the problem 

persists, the cables may be defective.

8

No connection from the turntable to the 

GND terminal.

Make the GND connection between the turntable and 

this unit.

8

The volume level is 

low while playing a 

record.

The record is being played on a turntable 

with an MC cartridge.

The turntable should be connected to this unit through 

the MC head amplifier.

The volume level 

cannot be increased, 

or the sound is 

distorted.

The component connected to the TAPE 

OUT or the MD OUT terminals of this 

unit is turned off.

Turn on the power of the component.