Apple AppleCare Protection Plan for Mac: Quick Reference Guide

AppleCare Protection Plan

Quick Reference Guide

Try these simple steps before contacting Apple for help.

If you experience difficulties with your Mac, try these troubleshooting steps. If the issue persists,

proceed to the next step. As a precaution, you should back up your data before you perform any of

these steps.

1. Check connections.

Turn off the computer and ensure that all cables are securely connected to the computer. Turn the

computer back on to see if the issue is resolved.

2. Disconnect peripheral devices.

Turn off the computer. Disconnect all peripheral devices except the display, mouse, and keyboard.

Turn on the computer. If the issue is resolved, try to isolate it to a particular peripheral device by

turning off the computer, reconnecting devices one at a time, and turning on the computer after

connecting each device.

3. Refer to the troubleshooting section of the users guide for your Mac, the onscreen help, and

the Apple Support website.

From the desktop menu bar, open the Help menu and choose Mac Help. Mac 101, Communities,

and other technical resources are available 24 hours a day at www.apple.com/uk/support or

www.apple.com/ie/support.

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4. Try these troubleshooting steps.

• Check compatibility. Make sure that the third-party software applications or third-party

hardware you use are compatible with Mac OS X.

• Consult the Mac OS X Support website. Apple maintains a wealth of troubleshooting

tips and useful technical resources at www.apple.com/uk/support/lion or

www.apple.com/ie/support/lion.

5. Contact Apple for assistance.

If these steps do not resolve the issue, please contact Apple for assistance. When you contact

Apple, you will be asked to supply your AppleCare Protection Plan agreement number or your

Apple product serial number.

UK Ireland

(44) 0844 209 0611 (353) 1850 946 191

Monday – Friday Monday – Friday

8:00 am – 7:45 pm 8:00 am – 7:45 pm

Saturday Saturday

10:00 am – 5:45 pm* 10:00 am – 5:45 pm*

* Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-to-date local

and international contact information at www.apple.com/support/contact/phone_contacts.html.

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