Xiaomi Mi Robot Vacuum-Mop 2 Pro+: Troubleshooting

Troubleshooting

If the vacuum-mop encounters an error during operation, the power indicator will blink orange and you will hear a voice alert. To check for a solution, please

refer to the table below.

Fault

Solution

If the collision buffer is stuck, gently tap it to remove foreign objects. If it

Please clean and gently tap the bumper.

does not work, move the vacuum-mop to a new area and reactivate it.

A wheel is off the ground. Place the vacuum-mop on the level ground

Please place the vacuum-mop on the level ground and reactivate it.

and reactivate it.

Part of the vacuum-mop is off the ground. Place the vacuum-mop on level

Please clean the cliff sensor, place the vacuum-mop on level ground, and

ground and reactivate it. This error may also occur if the cliff sensor is

reactivate it.

dirty. To rule out this possibility, clean the cliff sensor.

A foreign object might be caught in the brush. Remove the brush and

Please remove the brush and clean the bristles and bearings.

clean its bristles and bearings.

A foreign object might be caught in the side brush. Remove the side

Please remove and clean the side brush.

brush and clean it.

Please check whether any objects are wrapped around the main wheels,

A foreign object might be caught in one of the main wheels. Clean the

then move the vacuum-mop to a new location and reactivate it.

wheels, then reactivate the vacuum-mop.

The vacuum-mop may be caught or stuck. Clear away any obstructions

Please clear any obstacles around the vacuum-mop.

around it.

Make sure the dust compartment and filter are installed correctly. If the

Please reinstall the dust compartment and filter.

error persists, try replacing the filter.

Strong magnetic field detected. Reactivate the vacuum-mop away from

The vacuum-mop is too close to a virtual wall. Move the vacuum-mop to

any virtual walls.

a new location, then reactivate it.

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Troubleshooting

Wipe the charging contacts on both the dock and the vacuum-mop with

Charging error. Try cleaning the charging contacts.

a dry cloth.

The filter may not be dry; if so, make sure it is thoroughly dry for at least

Check whether the filter is dry or needs to be cleaned.

24 hours. The filter may be blocked; if so, try cleaning it. If the issue

persists, try replacing the filter.

Please clean the visual navigation sensor. Wipe the visual navigation sensor, then reactivate the vacuum-mop.

The vacuum-mopcannot continue working due to an internal error.

Try resetting the vacuum-mop.

Please try resetting the vacuum-mop.

Try cleaning the obstacle sensor.

Please wipe the obstacle sensor clean and restart.

If the problem still persists, please contact after-sales service for assistance.

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