Xiaomi Mi Robot Vacuum-Mop 2 Pro+: FAQ

FAQ

Problem Type

Solution

The vacuum-mop's battery may be low when the ambient temperature is below 0°C or

What should I do when the vacuum-mop does not

above 40°C, please only use the vacuum-mop in environments with a temperature in the

turn on?

range of 0–40°C. Please charge it before use.

Check whether the power cord is properly plugged into both the charging dock and the

What should I do when the vacuum-mop does not

power outlet, and make sure the charging contacts are clean. If not, please wipe the

charge?

charging contacts on both the dock and the vacuum-mop clean with a dry cloth.

Check whether there are too many obstacles around the charging dock, place the dock

Why doesn't the vacuum-mop return to the dock to

in a location without any obstacles around it. Make sure there are no obstacles within 0.5

charge?

meters on both sides, nor within 1.5 meters in front of the charging dock.Please clean the

dock's signaling area.

What should I do when the vacuum-mop does not

Turn off the vacuum mop, and turn it on again.

work as expected?

A foreign object might be caught in the brush, side brush, or one of the main wheels.

Vacuum-mop makes a strange noise.

Stop the vacuum-mop and remove any debris.

Please check whether the dust compartment is full, if so empty it. Furthermore, please

Why doesn't the vacuum-mop clean as efficiently as

check the filter and clean it if necessary, and also check whether there is anything

before, or leave dust behind?

wrapped around any of the brushes.

Something is wrong with the Wi-Fi connection. Reset the Wi-Fi, then try reconnecting.

Location permissions are not enabled. Please ensure your device has location permissions

enabled for the Mi Home/Xiaomi Home app.

The Wi-Fi signal is weak. Make sure the vacuum-mop is in an area with good Wi-Fi coverage.

Vacuum-mop cannot connect to Wi-Fi.

The vacuum-mop does not support a 5 GHz Wi-Fi connection. Make sure the vacuum-mop

is connected to a 2.4 GHz Wi-Fi connection.

The Wi-Fi network user name or password is incorrect. Make sure the user name and

password used to connect to your Wi-Fi network are correct.

22

FAQ

Problem Type

Solution

Why doesn't the vacuum-mop carry out the

Check whether the battery level is sufficient. The vacuum-mop needs to have a battery

scheduled cleanup?

level of 15% or more to start a scheduled cleanup.

Does the vacuum-mop consume electricity when it is

When the vacuum-mop is left at the dock, it will consume a small amount of electricity to

left at the dock after being fully charged?

allow the battery to maintain optimal performance in sleep mode.

Do I need to charge the vacuum-mop for 16 hours the

The lithium battery does not suffer from memory effects and can be charged when it

first three times?

suits you. It is not necessary to wait for 16 hours to fully charge the battery.

What should I do when no water or very little water

Please check whether the water tank is filled and the mop is properly installed. Please

comes out when mopping the floor?

clean the mop on a regular basis.

Too much water comes out of the mopping assembly.

Make sure the water tank lid is securely closed.

Why doesn't the vacuum-mop resume cleaning after

The vacuum-mop does not resume cleaning in do not disturb (DND) mode, or after

charging?

manually being returned to the dock to charge.

Moving the vacuum-mop may cause it to re-position itself or re-map its surroundings. If the

Vacuum-mop doesn't return to charging dock after

vacuum-mop is too far from the charging dock, it might not be able to automatically return

being moved.

on its own, in which case you need to manually place the vacuum-mop onto the charging

dock.

23