Plantronics Discovery 610: EN TROUBLESHOOTING

40

EN TROUBLESHOOTING

POSSIBLE CAUSE

SOLUTION

Headset was not in discovery mode when

mobile phone menu selections were made.

See page 13 “Pairing”. 

Incorrect menu selections were 

made on your cellular phone.

See page 13 “Pairing”. 

MY HEADSET DOES NOT WORK WITH MY PHONE. 

POSSIBLE CAUSE

SOLUTION

Mute is turned on.

Press both sides of the 

volume/mute button simultaneously.

CALLERS CANNOT HEAR ME.

POSSIBLE CAUSE

SOLUTION

The headset is not turned on.

Press the call control button for 2 seconds until you hear 

a beep or see the headset status indicator glow blue.

Your headset is out of range.

Move the headset closer 

to the phone or 

Bluetooth

 device.

Your headset battery is flat.

Charge your battery using the AC 

power adapter supplied.

The listening volume is too low.

Press the top part of the volume/mute button 

to increase the sound heard in the headset.

I CANNOT HEAR CALLER/DIALLING TONE. 

I DID NOT ENTER MY PASS KEY.

POSSIBLE CAUSE

SOLUTION

Your phone did not locate the headset.

Repeat the pairing process on page 13.

Incorrect menu selections were 

made on your cellular phone.

Repeat the pairing process on page 13.

41