Eaton Powerware BladeUPS none: Chapter 4 Service and Support

Chapter 4 Service and Support

If you have any questions or problems with the UPS, call your Local

Distributor or the Help Desk at one of the following telephone numbers

and ask for a UPS technical representative.

United States:

1-800-843-9433 or 1-919-870-3028

Canada: 1-800-461-9166 ext 260

All other countries: Call your local service representative

Please have the following information ready when you call the Help

Desk:

S Model number

S Serial number

S Version number (if available)

S Date of failure or problem

S Symptoms of failure or problem

S Customer return address and contact information

If repair is required, you will be given a Returned Material Authorization

(RMA) Number. This number must appear on the outside of the package

and on the Bill Of Lading (if applicable). Use the original packaging or

request packaging from the Help Desk or distributor. Units damaged in

shipment as a result of improper packaging are not covered under

warranty. A replacement or repair unit will be shipped, freight prepaid for

all warrantied units.

NOTE For critical applications, immediate replacement may be available. Call the Help

Desk

for the dealer or distributor nearest you.

EATON Powerware

®

BladeUPS

®

EBM User's Guide S 164201650 Rev 2 www.powerware.com

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