Toshiba Equium A210: Additional Technical Support Obtaining Warranty Service Step 1 - Self Diagnose Step 2 - Contact Toshiba

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Additional Technical Support

Obtaining Warranty

Service

There are a range of extra support services available -

some of which are not part of the Toshiba warranty and

may incur an additional charge. These include:

Step 1 - Self Diagnose

documentation - A variety of manuals, guidebooks and

1. Check if your notebook is charged / connected to

technical documentation are supplied with your notebook.

mains and switched on correctly.

Check these thoroughly if you have any problems.

2. Reset the PC to its original configuration by remo-

ving options and external connections. Recently

diagnostic tools - Toshiba may provide limited diagno-

installed software programs may have caused pro-

stic software, either pre-installed or on a diskette or CD.

blems. Please remove these. Unplug any remote sto-

Instructions for use and additional troubleshooting

rage devices or other peripherals and remove any

information may be available in the enclosed User Guide.

floppy disks, CD-ROMs, power cords etc.

Various tools may be also pre-installed on the computer to

3. You can find important tips on how to operate your

assist with hardware configuration. Please see the user’s

product, troubleshooting and software updates on

guide for more details.

the support sites provided by Toshiba. For details

refer to the information supplied with your product.

computers.toshiba-europe.com - This is the official

website for Toshiba notebooks which allows you to view

a number of FAQs (Frequently Asked Questions) or to

Step 2 - Contact Toshiba

download up-to-date software patches and drivers.

1. Note down the information below before you contact

software support - This is not included in the Toshiba

Toshiba:

warranty and is provided only by the software vendor.

• product name and model number

They will be able to advise you on software suitable for

• serial number

your notebook and about software support available

• hardware and software configuration

from the software manufacturers.

• the nature of the problem

• all error messages and other messages that might

multi-vendor support - If you have bought various

appear on the screen

hardware and software components from different ven-

• you may be required to send in a proof of purcha-

dors, your Toshiba Authorised Reseller or Toshiba Au-

se such as a copy of the original sales receipt with

thorised Service Provider will be able to advise you on

the reseller’s stamp, date of purchase, and serial-

the variety of comprehensive multi-vendor support pack-

number of the notebook.

ages available. They are not part of the Toshiba warranty.

Contact the Toshiba Support Centre by referring to the

information provided in the list at the end of this booklet.

8 International Limited Warranty for Notebooks