Acer TravelMate 8372Z: Frequently asked questions

32

English

Frequently asked questions

The following is a list of possible situations that may arise during the use of 

your computer. Easy solutions are provided for each one.

I turned on the power, but the computer does not start or 

boot up.

Look at the power indicator:

•

If it is not lit, no power is being supplied to the computer. Check the 

following:

•

If you are using on the battery, it may be low and unable to power 

the computer. Connect the AC adapter to recharge the battery pack.

•

Make sure that the AC adapter is properly plugged into the computer 

and to the power outlet.

•

If it is lit, check the following:

•

Is a non-bootable (non-system) disk in the external USB floppy drive? 

Remove or replace it with a system disk and press <Ctrl> + <Alt> + 

<Del> to restart the system.

Nothing appears on the screen.

The computer's power management system automatically blanks the screen to 

save power. Press any key to turn the display back on.

If pressing a key does not turn the display back on, three things might be 

the cause:

•

The brightness level might be too low. Press <Fn> + < > (increase) to 

adjust the brightness level.

•

The display device might be set to an external monitor. Press the display 

toggle hotkey <Fn> + <F5> to toggle the display back to the computer.

•

If the Sleep indicator is lit, the computer is in Sleep mode. Press and release 

the power button to resume.

No audio is heard from the computer.

Check the following:

•

The volume may be muted. In Windows, look at the volume control 

(speaker) icon on the taskbar. If it is crossed-out, click on the icon and 

deselect the Mute all option.

•

The volume level may be too low. In Windows, look at the volume control 

icon on the taskbar. You can also use the volume control buttons to adjust 

the volume.

33

Eng

lis

h

•

If headphones, earphones or external speakers are connected to the line-

out port on the computer, the internal speakers automatically turn off.

I want to eject the optical drive tray without turning on the 

power.

There is a mechanical eject hole on the optical drive. Simply insert the tip of a 

pen or paperclip into the hole and push to eject the tray.

The keyboard does not respond.

Try attaching an external keyboard to a USB port on the

computer. If it works, 

contact your dealer or an authorized service center as the internal keyboard 

cable may be loose.

The printer does not work.

Check the following:

•

Make sure that the printer is connected to a power outlet and that it is 

turned on.

•

Make sure that the printer cable is connected securely to the computer's 

parallel port or a USB port and the corresponding port on the printer.

34

English

I want to restore my computer to its original settings without 

recovery CDs.

Note: If your system is the multilingual version, the operating 

system and language you choose when you first turn on the 

system will be the only option for future recovery operations.

This recovery process helps you restore the C: drive with the original software 

content that is installed when you purchase

your notebook. Follow the steps 

below to rebuild your C: drive.

(Your C: drive will be reformatted and all data 

will be erased.) It is important to back up all data files before using this option.

Before performing a restore operation, please check the BIOS settings.

1

Check to see if Acer disk-to-disk recovery is enabled or not.

2

Make sure the D2D Recovery setting in Main is Enabled.

3

Exit the BIOS utility and save changes. The system will reboot.

Note: To activate the BIOS utility, press <F2> during POST.

To start the recovery process:

1

Restart the system.

2

While the Acer logo is showing, press <Alt> + <F10> at the same time to 

enter the recovery process.

3

Refer to the onscreen instructions to perform system recovery.

Important! This feature occupies 15 GB in a hidden partition on 

your hard disk

35

Eng

lis

h

Requesting service

International Travelers Warranty (ITW)

Your computer is backed by an International Travelers Warranty (ITW) that 

gives you security and peace of mind when traveling. Our worldwide network 

of service centers are there to give you a helping hand.

An ITW passport comes with your computer. This passport contains all you need 

to know about the ITW program. A list of available, authorized service centers is 

in this handy booklet. Read this passport thoroughly.

Always have your ITW passport on hand, especially when you travel, to receive 

the benefits from our support centers. Place your proof-of-purchase in the flap 

located inside the front cover of the ITW passport.

If the country you are traveling in does not have an Acer-authorized ITW service 

site, you can still get in contact with our offices worldwide. Please consult 

http://www.acer.com.

Before you call

Please have the following information available when you call Acer for online 

service, and please be at your computer when you call. With your support, we 

can reduce the amount of time a call takes and help solve your problems 

efficiently. If there are error messages or beeps reported by your computer, 

write them down as they appear on the screen (or the number and sequence in 

the case of beeps).

You are required to provide the following information:

Name: ___________________________________________________________________

Address: _________________________________________________________________

Telephone number:  _______________________________________________________

Machine and model type:  _________________________________________________

Serial number: ____________________________________________________________

Date of purchase:  _________________________________________________________

36

English

Troubleshooting

This chapter shows you how to deal with common system problems. 

Read it before calling a technician if a problem occurs. Solutions to more 

serious problems require opening up the computer. Do not attempt to open 

the computer yourself; contact your dealer or authorized service center 

for assistance.

Troubleshooting tips

This notebook PC incorporates an advanced design that delivers onscreen error 

message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see "Error 

messages" below. If the problem cannot be resolved, contact your dealer. See 

"Requesting service" on page 35.

Error messages

If you receive an error message, note the message and take the corrective 

action. The following table lists the error messages in alphabetical order 

together with the recommended course of action.

If you still encounter problems after going through the corrective measures, please contact 

your dealer or an authorized service center for assistance. Some problems may be solved 

using the BIOS utility.

Error messages

Corrective action

CMOS battery bad

Contact your dealer or an authorized service center.

CMOS checksum error

Contact your dealer or an authorized service center.

Disk boot failure

Insert a system (bootable) disk into the floppy drive (A:), 

then press <Enter> to reboot.

Equipment configuration 

error

Press <F2> (during POST) to enter the BIOS utility, then press 

Exit in the BIOS utility to reboot.

Hard disk 0 error

Contact your dealer or an authorized service center.

Hard disk 0 extended type 

error

Contact your dealer or an authorized service center.

I/O parity error

Contact your dealer or an authorized service center.

Keyboard error or no 

keyboard connected

Contact your dealer or an authorized service center.

Keyboard interface error

Contact your dealer or an authorized service center.

Memory size mismatch

Press <F2> (during POST) to enter the BIOS utility, then press 

Exit in the BIOS utility to reboot.