EXFO Photonic Solutions Div. EPM-ELS-50: 8 Warranty
8 Warranty: EXFO Photonic Solutions Div. EPM-ELS-50

8 Warranty
General Information
EXFO Electro-Optical Engineering Inc. (EXFO) warrants this equipment against
defects in material and workmanship for a period of one year from t
he date of
original
shipment. EXFO also warrants that this equipment will meet applicable
specifications under normal use.
During the warranty period, EXFO will, at its discretion, repair, replace, or issue
credit for any defective product, as well as verify and adjust the product free of
charge should the equipment need to be repaired or if the original calibration is
erroneous. If the equipment is sent back for verification of calibration during the
warranty period and found to meet all published specifications, EXFO will charge
standard calibration fees.
IMPORTANT
The warranty can become null and void if:
³ unit has been tampered with, repaired, or worked upon by
unauthorized individuals or non-EXFO personnel.
³ warranty sticker has been removed.
³ case screws, other than those specified in this guide, have been
removed.
³ case has been opened, other than as explained in this guide.
³ unit serial number has been altered, erased, or removed.
³ unit has been misused, neglected, or damaged by accident.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED,
OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT
SHALL EXFO BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES.
Liability
EXFO shall not be liable for damages resulting from the use of the product, nor shall
be responsible for any failure in the performance of other items to which the
product is connected or the operation of any system of which the product may be a
part.
EXFO shall not be liable for damages resulting from improper usage or unauthorized
modification of the product, its accompanying accessories and software.
EPM-50/ELS-50 23

Warranty 24
Exclusions
EXFO reserves the right to make changes in the design or construction of any of its
products at any time without incurring obligation to make any changes whatsoever
on units purchased. Accessories, including but not limited to fuses, pilot lamps,
batteries and universal interfaces (EUI) used with EXFO products are not covered by
this warranty.
This warranty excludes failure resulting from: improper use or installation, normal
wear and tear, accident, abuse, neglect, fire, water, lightning or other acts of nature,
causes external to the product or other factors beyond EXFO’s control.
IMPORTANT
EXFO will charge a fee for replacing optical connectors that were
damaged due to misuse or bad cleaning.
Certification
EXFO certifies that this equipment met its published specifications at the time of
shipment from the factory.

Service and Repairs
EXFO commits to providing product service and repair for five years following the
date of purchase.
To send any equipment for service or repair:
1. Call one of EXFO’s authorized service centers (see EXFO Service Centers
Worldwide on page 26). Support personnel will determine if the equipment
requires service, repair, or calibration.
2. If equipment must be returned to EXFO or an authorized service center, support
personnel will issue a Return Merchandise Authorization (RMA) number and
provide an address for return.
3. If possible, back up your data before sending the unit for repair.
4. Pack the equipment in its original shipping material. Be sure to include a
statement or report fully detailing the defect and the conditions under which it
was observed.
5. Return the equipment, prepaid, to the address given to you by support
personnel. Be sure to write the RMA number on the shipping slip. EXFO will
refuse and return any package that does not bear an RMA number.
Note: A test setup fee will apply to any returned unit that, after test, is found to
meet the applicable specifications.
After repair, the equipment will be returned with a repair report. If the equipment is
not under warranty, you will be invoiced for the cost appearing on this report. EXFO
will pay return-to-customer shipping costs for equipment under warranty. Shipping
insurance is at your expense.
Routine recalibration is not included in any of the warranty plans. Since
calibrations/verifications are not covered by the basic or extended warranties, you
may elect to purchase FlexCare Calibration/Verification Packages for a definite
period of time. Contact an authorized service center (see EXFO Service Centers
Worldwide on page 26).
EPM-50/ELS-50 25

Warranty 26
EXFO Service Centers Worldwide
If your product requires servicing, contact your nearest authorized service center.
EXFO Headquarters Service Center
400 Godin Avenue
1 866 683-0155 (USA and Canada)
Vanier (Quebec) G1M 2K2
Tel.: 1 418 683-5498
CANADA
Fax: 1 418 683-9224
quebec.service@exfo.com
EXFO Europe Service Center
Le Dynasteur
Tel.: +33.1.40.83.85.85
10/12, rue Andras Beck
Fax: +33.1.40.83.04.42
92366 Meudon la Forêt Cedex
europe.service@exfo.com
FRANCE
EXFO China Service Center/
Beijing OSIC
Beijing New Century Hotel
Tel.: +86 (10) 6849 2738
Office Tower, Room 1754-1755
Fax: +86 (10) 6849 2662
No. 6 Southern Capital Gym Road
beijing.service@exfo.com
Beijing 100044
P. R . C H I N A
Table of contents
- 1 Introducing the EPM-50/ELS-50
- 2 Safety Information
- 3 Getting Started
- 4 Measuring Power or Loss (EPM-50)
- 5 Using a Light Source (ELS-50)
- 6 Maintenance
- 7 Troubleshooting
- 8 Warranty
- A Technical Specifications
- 1 Présentation du EPM-50/ELS-50
- 2 Informations relatives à la sécurité
- 3 Initiation
- 4 Mesure de la puissance ou de la perte (EPM-50)
- 5 Utilisation d’une Source lumineuse (ELS-50)
- 6 Entretien
- 7 Dépannage
- 8 Garantie
- A Caractéristiques techniques
- 1 EPM-50/ELS-50 简介
- 2 安全信息
- 3 入门
- 4 测量功率或损耗 (EPM-50)
- 5 使用光源 (ELS-50)
- 6 维护
- 7 故障排除
- 8 保修
- A 技术规格
- 1 Presentación del EPM-50/ELS-50
- 2 Información de seguridad
- 3 Primeros pasos
- 4 Medición de potencia o pérdida (EPM-50)
- 5 Uso de una fuente de luz (ELS-50)
- 6 Mantenimiento
- 7 Resolución de problemas
- 8 Garantía
- A Especificaciones técnicas
- 1 Apresentação do EPM-50/ELS-50
- 2Informações de segurança
- 3 Iniciar
- 4 Medição da potência ou perda (EPM-50)
- 5 Utilizar fonte de luz (ELS-50)
- 6 Manutenção
- 7 Resolução de avarias
- 8 Garantia
- A Especificações técnicas
- 1 Общие сведения о EPM-50/ELS-50
- 2 Информация о безопасности
- 3 Начало работы
- 4 Измерение мощности или потерь (EPM-50)
- 5 Использование источника света (ELS-50)
- 6 Обслуживание
- 7 Поиск и устранение неисправностей
- 8 Гарантия
- A Технические характеристики

